The Floor Heating Warehouse Opiniones 

449
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars

Valorada con 5 estrellas sobre 5

I have been using this underfloor heating supplier for many years and overall I have always had a very positive experience. The products are good quality, pricing is competitive, and orders... Ver más

Valorada con 5 estrellas sobre 5

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... Ver más

Valorada con 5 estrellas sobre 5

THE floor heating warehouse …. Can you see the clue there, in the name? - This is THE company to deal with when it comes to floor hearing! - A fantastic experience is guaranteed every time from the m... Ver más

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

449 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(449)

73 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor website listing's and delivery

Plastered all over the website for next day delivery, I placed my order to be told it would be 3 days as made to order, no mention of this on the listing.
I also paid extra for a small delivery vehicle as was a tight narrow street for the delivery to still turn up in a lorry and block the road. I was then told the product wouldn't fit in a van because it was too long which was a load of tosh, I fit that sized product in my own medium sized van all the time. There was even a note on the courier companies delivery details saying 'send on van'
All of this information was provided to the floor heating warehouse who didn't seem interested in admitting any fault on their part, or refunding the additional cost of the small delivery vehicle.
The only saving grace is that the product seems fine

6 de marzo de 2026
Logotipo de The Floor Heating Warehouse

Respuesta de The Floor Heating Warehouse

Hi Paul,
Thank you for your feedback and we’re sorry to hear that your experience didn’t meet expectations.
The HeatBoard panels are currently in very high demand and are produced and dispatched on a rolling basis, which can occasionally result in a short lead time of a few days rather than next-day delivery just for this specific board - we did on this occasion let you know of the delivery date once order was placed. All other products were despatched on a Next Day delivery. We do take on board your comments regarding how this is presented on the product page and will review this to ensure it is clearer.
Regarding delivery, due to the 2.4m length of the boards they are typically transported on larger vehicles. We arranged a smaller vehicle as requested, however we appreciate that access on tighter residential roads can still be challenging and we will continue to work with our carriers to improve this where possible.
We’re pleased to hear that you are happy with the product itself, and we do genuinely appreciate your feedback as it helps us improve both our communication and delivery experience going forward.

Valorada con 5 estrellas sobre 5

wow great company

wow, great company and superb CS
as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation
Searched for the parts and TFHW came out the best option, and although i will be getting some expert help to install it, i have an inquisitive mind so several email questions later about set up, thermostats, wiring etc
i am more than impressed with the level of detailed information sent to me especially Etienne Sales Manager thanks very much

18 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The product is superb,but the…

The product is superb,but the information leftlet and instructions was poor ,badly printed, could not read properly,I ended up looking on YouTube.
I thought the delivery charge was a bit excessive,but otherwise all good

15 de enero de 2026
Valorada con 5 estrellas sobre 5

Complex design well executed.

Very quick turnaround of designs with a complex layout and hybrid design (part overlay, part in screed) allowing for the existing building to be implemented now and the extension to be easily integrated once constructed.

22 de enero de 2026

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