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The Floor Heating Warehouse Opiniones 

449
•
TrustScore: 4.5 sobre 5

4,6

Proveedor de equipos de calefacción
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars

Valorada con 5 estrellas sobre 5

I have been using this underfloor heating supplier for many years and overall I have always had a very positive experience. The products are good quality, pricing is competitive, and orders... Ver más

Valorada con 5 estrellas sobre 5

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... Ver más

Valorada con 5 estrellas sobre 5

THE floor heating warehouse …. Can you see the clue there, in the name? - This is THE company to deal with when it comes to floor hearing! - A fantastic experience is guaranteed every time from the m... Ver más

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

449 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(449)

73 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent product and customer service

This is the third time we have used this company and the customer service and support has always been excellent. I would recommend using this company based on my experience. We would not nowconsider using anyone else. They have provided quality product and excellent customer service everyone we have used them.

20 de diciembre de 2024
Valorada con 2 estrellas sobre 5

Electric ufh wire was ok

Electric ufh wire was ok, however description is very poor. After installing the wire it covered only 3m2 (laying the cable with big distances) even by seller it shall be enough for 4.5m2. Finally I had to buy another one which was by seller designated for up to 6m2 to cover 4m2.

25 de noviembre de 2024
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Respuesta de The Floor Heating Warehouse

Thankyou for your feedback. The In-Screed cables can be spaced at any spacing required to achieve the preferred heat output. So for example if you space cables close together you will have a higher output but will cover less floor area. Each cable does state its coverage on our website. So for your chosen cable the coverage options as shown are:
- High Heat Loss Applications (200 watts/m² – Conservatory/Garden Room) – 2.8 m²
- General Room Heat (160 watts/m² – Room Heating) – 3.5 m²
If your cable covered 3m² then you have installed it at approximately 200watts/m² which is the closest spacing normally used and will give the highest heat output, but will only cover the 3m² at this close spacing.
Apologies for any misunderstanding.

Valorada con 3 estrellas sobre 5

Next day delivery.

Ordered on Friday with next day delivery paid for delivered on Tuesday. Apart from that very good.

15 de noviembre de 2024
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Respuesta de The Floor Heating Warehouse

Thankyou for your review, we appreciate your feedback.
We have investigated this for you and note that the order was placed at 21.41 on Friday evening which as per our online details, has unfortunately missed the cutoff for same day despatch and therefore despatched on the next working day (Monday) for delivery on Tuesday as per your receipt. Regarding the payment of £7.50 we apologise for any misunderstanding but as explained online "For orders with a value below £69.00 excluding vat, a £7.50 fee will be applied. This is not a delivery charge but instead is a charge to cover our costs for the picking & packing labour/packaging materials, associated to the despatch of smaller orders"
We hope the product met all your expectations and would be glad to assist in the future.

Valorada con 1 estrellas sobre 5

Delivery was late and still waiting for…

Delivery was late and still waiting for a refund after 13 days later

13 de noviembre de 2024
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Respuesta de The Floor Heating Warehouse

Hi Ian,
apologies that we have not met expectations on this occasion. Having reviewed this it appears that when the courier attempted delivery the delivery was refused at the address. We then contacted you to confirm that the refused item will be returned to us and upon receipt a full refund will be processed. The courier has now returned the product to us and we received it back on Monday this week. Upon receipt your full refund was processed and sent. There will be a delay from us forwarding your refund, to your bank showing the refund in your account. If not showing in the next couple of days then please contact your bank. We apologise for any issues caused and look forward to assisting you in the future.

Valorada con 5 estrellas sobre 5

They have implemented eco-friendly…

They have implemented eco-friendly practices that not only benefit the environment but also align with our company values. From energy-efficient lighting to waste reduction initiatives, it’s clear that they take their environmental responsibilities seriously. This commitment has made our partnership even more meaningful. It’s great to work with a warehouse that is not only focused on business but also on making a positive impact.

17 de noviembre de 2024
Opinión espontánea

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