The Furnshop Opiniones 

377
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.

Valorada con 1 estrellas sobre 5

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Ver más

Valorada con 1 estrellas sobre 5

BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... Ver más

Valorada con 5 estrellas sobre 5

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Tienda de mobiliario para jardín

Escrito por la empresa

The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

377 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(377)

19 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Kayflex Sapphire Super-king Mattress

Ordered a new mattress from Furnshop , as good price and good delivery. Smooth transaction and delivery within the week. Follow up call to confirm order and post delivery to make sure all was okay. Recommend these guys.

24 de abril de 2024
Valorada con 4 estrellas sobre 5

Good service

Good service, one of the products i ordered went out of stock so it should
of been made noted on website rather than finding out via phone call after a few days, refund was promptly given and my
other product was in good condition that
i ordered, overall good service

23 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Steer Well Clear - Clueless Chaos

Had a delivery slot booked, then told on the day of delivery, the delivery company hadn't picked up the item yet from supplier (Which isn't this company)
Confirmed with this company (Which trades under several different names) that the bed hadn't been sent & I could cancel the order and re-order with a more reputable & reliable supplier.
I'm now receiving multiple voicemails to say the item has already been dispatched. When I call back to attempt to confirm the order has been cancelled (Which they've emailed to confirm) I'm told to wait 14 WORKING DAYS (3 weeks) for a refund which in real life actually takes 1-3 working days.
Wish I'd paid slightly more to order with a different company originally and saved hours of my life dealing with these clowns.

23 de abril de 2024
Opinión espontánea
Logotipo de The Furnshop

Respuesta de The Furnshop

Hi Andy,

Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.

Please note that you asked us to cancel the the order when it had already been dispatched by our supplier. Yours was a Direct Home Delivery which is carried out by suppliers on behalf of retailers to save time. We immediately asked ourt supplier to get their couriers to return your order to them and they obliged. The courier company tried getting touch with you and left voicemails before our supplier could inform them about the cancellation of your order.

As discussed over the phone yesterday, the refund will be processed as agreed.

If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.

Once again, we apologize for the inconvenience caused.

Regards,
TFS MANAGEMENT

Valorada con 5 estrellas sobre 5

Great product and service

The company were very helpful in answering my questions before purchasing so that I was confident that the chairs would be exactly what I wanted. Delivery was timely. Overall extremely satisfied with everything.

19 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchasing expensive furniture online?

It is always a concern purchasing an expensive piece of furniture online, but I have to say I was really pleased with the service I received and blown away with the quality of the product. Thanks!

19 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service, great product

Well made product, good communication and really appreciated the two man delivery service to the room. Will definitely shop here again. Also knowing it is a family business gives me extra comfort.

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding quality and Service

We were delighted with the quality of the sideboard and it was excellent value for money. Customer service is excellent all the way through. Timing of delivery was as promised on ordering and everyone treated us as VIP’s
We look forward to dealing with this company again. They are truly amazing and really stand out from their competitors.Thank you team!

18 de abril de 2024
Valorada con 5 estrellas sobre 5

Excellent chairs

We ordered some chairs, they arrived within the advised time frame, delivery people were very helpful and we loved the chairs, they are exactly what we hoped for. Will definitely use the furnshop in the future

12 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy and hassle free…even with an exchange needed!

This has been such an easy hassle free company to deal with! Ordered 8x dining chairs and needed a replacement due to one being faulty. Such an easy exchange process, chairs swapped over when replacement was delivered. The couriers even wanted to put the chair together to check it was satisfactory.
Super service and great to deal with over email/phone.
Thank you!

25 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communication

Excellent communication. Company rings to let you know your delivery date and again once item received to guarantee customer satisfaction. Item arrived intact and pleased with the product. Will look at this company again for further purchases.

10 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Issues with contacting them, otherwise helpful.

Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy, who dealt with my issues over the phone. Was offered a discount for the trouble but opted for a refund (I had already made alternative arrangements elsewhere due to time constraints on my end). They were happy to facilitate this. The whole thing was dealt with within 3 working days and Roy offered various options to make things right.

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Console table

Searched online for a particular table I had seen elsewhere.
Found it at a very good price at The Furniture Shop. Took some time to arrive which I expected but was kept up to date regularly by Customer services.
now delivered and I am very pleased with all aspects of their service.
Thank you

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class company

Excellent communication from this company. Delivered on day of my preference. Excellent quality of goods purchased. I just hope they have enough I'm stock for me to order the same as I did. Definitely would recommend 👌

5 de abril de 2024
Opinión espontánea

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