TheGamery.co.uk Opiniones 

324
TrustScore: 5 sobre 5

5,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great website, quick delivery. I found an unbelievable price on The Gamery website for the FNAF Security Breach Collector's Edition on PS5 for my son's birthday. Brand new, sealed and way cheaper than... Ver más

Valorada con 5 estrellas sobre 5

Amazing quick & professional response to any questions no matter how small or trivial they might seem. Can't see what you require, ask. I can't rate this whole package of dealing with this company... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased a computer chess board which had a faulty piece. The Gamery immediately offered me a full refund or an exchange no questions asked. I asked for a replacement part rather than cha... Ver más

Valorada con 5 estrellas sobre 5

Was looking for some PS4 games, cheapest price was here so I took a punt. Admittedly did have an issue with payment (funds taken twice) but I think this was the payment system’s fault more so than the... Ver más

Información sobre la empresa

  1. Tienda de videojuegos

Información proporcionada por diversas fuentes externas

UK Based Online Retailer. We sell Video Games, Consoles, Accessories and Clothing. We pride ourselves on our excellent customer service. Any queries please contact us: customer@thegamery.co.uk


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

324 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

5,0

Todas las opiniones

(324)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Simply FANTASTIC customer experience from beginning to end. Definitely recommended! :-)

A highly recommended store with a great range of products at competitive prices and excellent customer service.
This is a company that really cares about their customers and special mention and BIG thanks to Leigh for going above and beyond expectations to fulfill my order.
Attentive, considerate and professional, it was an absolute pleasure corresponding with one another. I had a fantastic customer experience from beginning to end and the product was received quickly and in perfect condition.

I discovered TheGamery by chance (whilst looking through the Google shopping listings) and I'm sincerely glad I did! Their reputation precedes them from the positive reviews here and it is very well deserved! :-) You can shop confidently knowing you're in good hands. I definitely recommend this store for your gaming needs!

Thanks again Leigh! :-D

18 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible customer service, you have gained a new life long customer!

I received my game pretty quickly, with the strikes going on I was expecting a longer wait! Unfortunately I did have a faulty game card, but the customer service was impeccable. I spoke to someone called Leigh, who was very helpful and kind, offering me a free return and full refund. I will be reordering from this company in future, because the service was amazing and a broken game card is not a reflection of them at all. Thanks for the help, you’ve got a customer for life now!

16 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Arcade stick

I made an order around 2pm UK time to surprise
My order arrived the next morning
The level care and services is amazing will definitely be use you agen

10 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Really lovely shop, had an issue with the package arriving. The shop was incredibly prompt in response, reassuring and helpful in assisting in the event the package did not arrive. Thankfully it did and the recipient was so pleased with the gift. Refreshing to see that even with a slight issue the shop was incredibly professional and quick in handling it. Many thanks and highly recommend this site and shop.

27 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and Effective Service

I unfortunately had to return my order but TheGamery resolved my return quickly. Trusted and recommended retailer, kept in touch the whole time and answered questions quickly. Shop with confidence.

14 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service from this…

Good customer service from this company. I ordered but had a change of mind on the game I brought and although the game was going to be dispatched they still were happy to cancel the order and refund me. Will definitely use this company in future for my game needs just because of the great customer service.

6 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I will NEVER deal this this shoddy firm again.

Absolutly fuming I purchased a PS4 game for my grandson on the 16th , it is now the 21st and I have just recieved an email cancelling the order as it is no longer in stock !
" A refund has been issued and should reach your original payment method in 3-5 working days, although this can take up to 30 days to clear for credit/debit cards."
this is a shocking way to treat customers. I will NEVER deal this this shoddy firm again.

21 de junio de 2022
Opinión espontánea
Logotipo de TheGamery.co.uk

Respuesta de TheGamery.co.uk

I am very sorry that we cancelled the order. The order was placed via a marketplace and unfortunately there was an error as the item was already out of stock. We should have noticed the problem sooner, but when we did we messaged you through the marketplace to advise of the problem. As we could not fulfil the order we felt it was best to cancel. Again I am very sorry for the inconvenience and disappointment it caused. We have asked for your contact details and will get in touch to see if there is anything we can do.

Valorada con 5 estrellas sobre 5

Good experience with chess computer order

I bought a chess computer as this was the cheapest price and they had it in stock. Ordered Wednesday night and arrived 1st class RM on Saturday morning. Very professional comms throughout, good packing, very happy with the product.

13 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faulty PS5 accessory base

I bought a fan cooling base from The Gamery for my PS5, after about six months the fans became extremely noisy so I emailed The Gamery to see if they could assist me. Within a short time I was emailed and asked to send a short phone video which I did. The next day I was told I could have a refund or replacement. I chose replacement and it arrived two days later. Five star customer service and a big shout out to Leigh who handled my enquiry. I will certainly use this company again and highly recommend them.

29 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!

Was looking for some PS4 games, cheapest price was here so I took a punt. Admittedly did have an issue with payment (funds taken twice) but I think this was the payment system’s fault more so than the Gamery’s. Emailed customer service and got a fully detailed response in minutes, with great help from Leigh, which soothed my doubts, plus received the money back in under 2 hours so I can’t even dock it a star for that. Game arrived less than 2 days after ordering it, waiting on an update now! Can’t recommend this place enough and will definitely be returning here in the future!

26 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

I don't normally leave reviews but I had amazing customer service from The Gamery. The item I bought arrived really quickly after purchase but then (and this is not the Gamerys fault) it broke so I emailed them. I had a super quick reply which was personalised to my message (not a copy and paste response) and I returned the product. I received a refund so quickly. Really lovely company and amazing service. Would use again.

7 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish! Had some extra help with my order to make sure it got to me safely, which was handled by Leigh very courteously. Would not hesitate to recommend this site to anyone looking to support smaller businesses

10 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would reccomend to anyone, without doubt

Amazing quick & professional response to any questions no matter how small or trivial they might seem.
Can't see what you require, ask. I can't rate this whole package of dealing with this company highly enough, especially the customer service, nothing is too much trouble.
Thanks Leigh.
Very competitive prices.
Great customer service that is very rare to find nowadays especially when dealing with online companies & item ordered, dispatched & delivered within 3 days even this close to Xmas!

17 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn’t be better.

Great communications and quick dispatch with great packing. There’s so much bad customer service out there it’s nice to see someone getting it spot on! Thanks.

10 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great prices and fairly quick delivery

I ordered a couple of PS5 games and they arrived within 3 days. Considering how much cheaper the games were compared with other online retailers, I don't mind waiting. I'm definitely going to be using this store again.

7 de octubre de 2021
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más