The Handbag Spa Opiniones 

147
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Handbag Spa repaired my wife’s Prada handbag. It had some wear & tear on the corners and the inside lining need some TLC. The bag has been given a new lease of life, you’d never know the ex... Ver más

Valorada con 5 estrellas sobre 5

After sitting on a discloured Prada Handbag for a year not knowing what to do, found them on the internet. Sarah replied promptly and was detail with plans and actions required. We sent herthe photos... Ver más

Valorada con 1 estrellas sobre 5

Awful service. Delivery is £5 for standard delivery and no way of tracking! Waited 9 days for item purchased and still not here. Customer service awful and unhelpful. Do not purchase from this com... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sent my bag off in a worse for wear state , with spilled nail polish , worn corners and missing zips , they kept me informed all the way through the process and are extremely responsive to message... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos y equipaje

Información proporcionada por diversas fuentes externas

The Handbag Spa delivers market leading cleaning & restoration services around the world for luxury brands such as; Mulberry, Chanel, Gucci, Dior, Sophie Hulme, Hermes, Balenciaga, Celine, Jimmy Choo, Louis Vuitton, Michael Kors, Miu Miu, Prada, Tods, YSL and many more.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,0

Todas las opiniones

(147)

14 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

In reply to the reply from bag loser .Do not use

In reply to the reply from bag loser .
I did not spill engine oil my bag and why do you keep telling me that I must be distressed about it. Do people send their bags to you without the need for cleaning ? That’s why I sent you my bag , because I had car grease on it. I sent it to you to solve it not to further ruin my bag . It is washed out and two further stains have appeared ! Why would I send my bag to you other than it needs a clean/ stain removal ?? I was more angered at the state you left it than my accident .
I am not an ‘ expert ‘ at cleaning bags .. you supposedly are ...
you have done this more than once it seems and don’t take responsibility ...

2 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

DO NOT USE THIS COMPANY

Ruined my friends £1500 bag after waiting for months and months to receive back. Coloured washed out and looks worse than before. This company are not taking any action for their mistake! DO NOT USE

28 de febrero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

DESTROYED MY WIFES BAG

DESTROYED MY WIFES BAG
These jokers kept my wife’s bag for weeks and weeks, barely replying to emails. Then once she threatened them with police action (as they technically stole her bag by this point) they sent it back - believe it not in worse condition!!! and have accepted NO responsibility what so ever!
I’ve never, ever left a bad review before in my life, but these guys are a joke! £1500 bag RUINED!

28 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing job

What an amazing job you have done for me.
My old bag looks like new, the colour and restoration is excellent.
I will be recommending your services to all of my friends.

27 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

My handbag had unraveled at the cord…

My handbag had unraveled at the cord around the edge and now it looks brand new. I also had my husband's leather jacket that had gotten a rip in the back. When I picked it up you couldn't find where the rip ever was! So happy!!

7 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys renovated my wife's law…

These guys renovated my wife's law satchel that she has in her university days and refinished it in black instead of the original tan so I can use it instead of it sitting idle in a cupboard for another 20 years - we're both very please it is looking so good and is being used...

7 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Handbag Spa - totally reliable

Everything was just perfect, the shipping was well organized (DHL) and my handbag was nicely wrapped into black tissue paper when I opened the parcel. They did such a great job with the coloring (pink) and the brass clasps. My Mulberry Lily was really well taken care of because it was in such a bad condition. Next project: My Mulberry Maisie Clipper needs a proper cleaning, too. However, I will get back to them very soon. There is no doubt, I warmly recommend The Handbag Spa.

6 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and result

Great service delivering a huge and lasting improvement to a battered bag, with excellent communications and updates throughout. Really impressed.

30 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

so happy

My channel bag was bought pre loved 3 years ago and I’ve used it everyday since! I was so happy 😃 it looks as good as new!

24 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Once again thank you to the Handbag Spa.....

I have used the Handbag Spa once before for black handles that marked a pink bag. I decided to give the bag a new lease of life and had it dyed from pink to full black, the transformation was amazing as was the quality and workmanship. I'd like to thank Joy for keeping in touch with me during the time it was away and I would encourage anyone with a beloved bag that's had its day to give it a new one.

17 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Louis Vuitton black Noe refurb

Sent my black Louis Vuitton for refresh. Ok it took a while but WOW well worth the wait. Opened the box to what can only be described as a brand new bag. Thank you so much.

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer care

I sent my handbag for a zip repair and when I received it back i wasn’t satisfied with the colour zip match after speaking with customer service and exchanging a few emails and photos they arranged a pick up for my handbag and sent me pictures of a different zip colour, they replaced it with the second zip and I was very pleased with it when it arrived the second time! Great customer service and I am now a happy customer thanks handbag spa!

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I received my Chanel hand bag not…

I received my Chanel hand bag not expecting it to be restored as well as it has been.
There were so many marks and stains in the bag and I was worried they would not be able to remove them.
But I am so pleased with the result

14 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was a little worried sending off my…

Was a little worried sending off my girlfriend expensive bag to a random company but they put my mind at ease straight away with how professional they are and everything is tracked even the progress on the bag. Excellent company, they did a amazing job on the bag! Couldn’t recommend them more highly! 🌟🌟🌟🌟🌟

14 de octubre de 2019
Opinión espontánea

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