The Japanese Shop Opiniones 

63
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Order arrived in a reasonably timely fashion. I had checked the reviews before purchasing and they were excellent - which made me order. Goods arrived gift wrapped beautifully, it will be a pleasure t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have just found my new favourite shop. I treated myself last week to a Yukata which is a cotton kimono, a silk folding fan and a set of rice bowls. The quality of my purchases is exceptional. They w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow. I have wanted a kimono for so long and literally purchased a glorious red cotton one from here yesterday. I am so in love with it and the quality and appearance are fabulous. I think I need one i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos orientales
  2. Cristalería
  3. Galería de arte
  4. Proveedor de incienso
  5. Tienda de kimonos
  6. Tienda de muñecas

Escrito por la empresa

The Japanese Shop offers a specially curated unique range of authentic Japanese gifts. Based in the UK since 1998, the products include beautiful kimono robes, tableware, origami, woodblock prints, incense and lots more! Free delivery options, free returns and free Japanese style gift wrapping available. Browse and order online from one of the best collections of authentic Japanese gifts in Europe today!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

63 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(63)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic gift wrapping

I ordered a few products with gift wrapping included, and they looked beautiful. I rarely see a store that takes so much care over the way they package things. The person I gave the gifts to was very pleased, and I absolutely would shop here again.

9 de diciembre de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Christopher, thank you for your order and your very kind feedback, it's much appreciated! I hope that we can be of service to you again sometime! Kind regards, Jez, TJS

Valorada con 5 estrellas sobre 5

Great value, great experience, beautifully wrapped

We ordered all our presents this year from the Japanese Shop. Absolutely seamless and stress-free experience and the gifts all arrived well-packaged, damage-free and absolutely beautifully wrapped. I would definitely recommend. Also, the lovely note and beautiful Japanese crane was an added touch and typical of Japanese Omotenashi. Thank you so much. Emma X

10 de diciembre de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Emma, Thank you for your order and your lovely feedback, it is really appreciated, particularly during these very challenging times!
I hope that we can be of service to you again sometime! Merry Christmas! Jez, TJS

Valorada con 1 estrellas sobre 5

Funds taken, store denies.

Made an order, the funds were taken from my account and now the shop owner is behaving like I am defrauding him? Go figure.

7 de diciembre de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Nancy, we do not take funds from customer accounts, customers pay us for their orders, but the payment for your order failed so why should we refund you for an order that has never been paid for? It is a shame that you are trying to trash our reputation in this way, but I suspect that good people will see it for what it is. Kind regards, Jez, MD The Japanrese Shop Ltd

Valorada con 5 estrellas sobre 5

Highly recommend!

If I could give 10 stars, I would! Incredible selection of some truly unique items that would make a good Christmas present for anyone! Quick and safe dispatch, meaning that the order came undamaged and on time. Will absolutely be my go-to place for anything Japanese related :)

5 de noviembre de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Lina, thank you for your order and lovely feedback, very much appreciated! I hope that we can be of service to you again sometime! Jez, TJS

Valorada con 5 estrellas sobre 5

Little beauties

Bought a pair of glass tumblers with sun and moon pattern and they are a delight. Am looking at them now on the kitchen windowsill as the sunlight hits them.
Packaging perfect and delivered swiftly. Thank you.

22 de agosto de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you DAS, we appreciate your order and your very kind feedback. I hope that we can be of service to you again sometime! TJS

Valorada con 5 estrellas sobre 5

Lovely Shop

I have purchased a few bits from this shop and every time I am more than happy with my purchase. My partner and I love all things Japan so being able to buy Japanese products/gifts is great.

28 de julio de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you Jonny, very much appreciated! TJS

Valorada con 5 estrellas sobre 5

Beautiful, authentic Japanese bowls

I bought two ramen bowls and two rice bowls from the Japanese Shop. They are truly beautiful, made in Japan and are very authentic. Included in the parcel (which was extremely well packaged, everything arrived in perfect condition) was a little washi origami crane, with a small note. These little touches show the attention to detail and customer service of the Japanese Shop is above and beyond most other retailers. There are four other ramen and rice bowls that are currently out of stock, I can't wait for my notification email to tell me they are back in, I will definitely be ordering from TJS again in the future. Thanks!

19 de abril de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi, thank you for your order and your lovely feedback, very much appreciated! We look forward to being of service to you again soon! Jez, TJS

Valorada con 5 estrellas sobre 5

Excellent Communication

I ordered something online, and I had a problem paying for the item, it transpired, it wasn’t my card, but The Japanese shop payment Website, Naomi, sorted the problem out the following day of placing the order, and she telephoned me, and had to leave a voice message and followed it up with an email, excellent communication, thank you. Would definitely purchase from this company again.

22 de marzo de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Caroline, Thank you for your order and your lovely feedback, it is really appreciated, particularly during these very challenging times! I hope that we can be of service to you again sometime! Jez, TJS

Valorada con 5 estrellas sobre 5

Just amazing

Just amazing. Fantastic selection of truly beautiful items and equally beautiful service. Shopping here is like seeing a friend's smile on a cold wintry day. Truly, thank you.

14 de enero de 2022
Opinión espontánea
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Respuesta de The Japanese Shop

Wonderful feedback, thank you Adrian, very much appreciated! TJS

Valorada con 5 estrellas sobre 5

Excellent service

I bought from here, as I wanted a unique gift. It arrived quickly, securely packaged and the product exceeded my expectations. I will be buying from the again.

5 de diciembre de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you! I hope that we can be of service to you again sometime! TJS

Valorada con 5 estrellas sobre 5

Excellent service and quality products

Beautiful noodle bowls and chop sticks, exactly as described and larger than expected, which is great. Very prompt service, will certainly use again and recommend. Also appreciated the little origami crane. Lovely touch.

24 de agosto de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Hey Moi, thank you for your lovely feedback, much appreciated! I hope that we can be of service to you again sometime! Jez, TJS

Valorada con 5 estrellas sobre 5

So perfect in every way!

I bought the Turquoise Crackleglaze Oblong plate as a birthday gift, and I am so impressed with how beautiful and how high quality it is! For the price, it is simply sublime. The packaging was again, perfect; it came with many layers of bubble wrap to prevent breakage, and was wrapped in Japanese packaging - the little origami crane was such a sweet touch. Dispatch and shipping was super quick - I ordered on the morning of the 19th August and it came the very next day, even though I did not pay for next day delivery! I am so pleased with my order.

20 de agosto de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Hi Elle, thank you for your lovely feedback, very much appreciated! I hope that we can be of service to you again sometime, have a lovely weekend! Jez, TJS

Valorada con 5 estrellas sobre 5

Selection and care

The care and consideration of this company is amazing. It begins with the website itself and finishes with the delivery of their products. I worried that my purchases may be damaged in transit but the packing is so secure that my concerns were unjustified. As for the items, all I can say is that I couldn't be happier. Quality and selection are the watchwords and I highly recommend The Japanese Shop! PS the origami crane was a delightful surprise.

5 de agosto de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you for your order Mr Parker and your really kind review, very much appreciated! I hope that we can be of service to you again sometime! Jez, TJS

Valorada con 5 estrellas sobre 5

Krackin' Kimono from a Crackin' Company

19 May 2021. Bought a silk Kimono online for my dear wife's birthday together with a gift box. The beautifully wrapped package arrived very quickly, but was successfully hidden until presented to her this morning. Everything about the kimono (colour, quality and & fit, plus the extra little origami Stork gift) amazed and delighted her, to the extent that it brought tears to her eyes. Top class product from a top class company. Thanks to everyone at the Japanese Shop for helping to make my wife's birthday very special. 10 out of 5 stars!!

19 de mayo de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you Mike, that's a lovely review and very much appreciated, I will share it with my team! I hope that we can be of service to you (and your wife!) again sometime! Kind regards, Jez, TJS

Valorada con 1 estrellas sobre 5

low quality

Being a regular viewer of NHK world Japan, I was delighted to find a shop where one could purchase Japanese products. The Japanese seem so meticulous and put so much pride an effort in their work, that I did not hesitate to order a Kimono from the Japanese Shop. What I got seemed a badly finished product, made of a cheap fabric, rough to the touch, which actually cost me £79. As for the 'lovely gift wrap' my kimono came in a black plastic bag (inside out ParcelForce bag), secured with the usual brown tape. Nothing lovely about it. Should have known better.

7 de mayo de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Hi, thank you for your order. I am genuinely very sorry that you are unhappy with it but assuming that you ordered it within the last 30 days please feel free to return it for an exchange or full refund. We only gift wrap orders if gift wrapping has been selected, you obviously didn't, I think if you had you would accept that it looked lovely. We do re-use Parcelforce bags because we believe it to be better for the environment. I hope that you can give us another chance. Jez, TJS

Valorada con 5 estrellas sobre 5

I just can't recommend this shop highly…

I just can't recommend this shop highly enough. Have used five times now and always have an excellent experience - lovely products, dispatched promptly and wrapped beautifully. Has never disappointed.

8 de abril de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you Amy, we appreciate your business and lovely feedback! TJS

Valorada con 5 estrellas sobre 5

Outstanding beautiful products

Outstanding beautiful products. Recieved with gorgeous gift wrapped packages

16 de febrero de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thanks Dom, much appreciated! I hope that we can be of service to you again sometime! TJS

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Ummed and arred about ordering on the Saturday, jumped in and did so. Two days later beautifully packed and presented by a smiling Postie the goodies arrived.....even the Sun came out for a moment. One slight issue, only one of the Bowls I wanted......oh well, first come first service! PS It was not missing, you only had one in stock.

27 de enero de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thanks Kate, I assume that you have received any missing items by now? TJS

Valorada con 5 estrellas sobre 5

Amazing Shop with Amazing Service

Ordered a new calendar for the new year. Came perfectly and carefully wrapped, and arrived quickly after ordering. I absolutely loved the little origami gift included as well as Hiromi’s sweet letter that came with it, it really put a smile on my face. I honestly couldn’t recommend this shop enough. I have ordered a couple of times now and have been overly impressed each time. I will most definitely shop from here again in the future.

14 de enero de 2021
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you for your order and your lovely feedback! We hope that we can be of service to you again soon! TJS

Valorada con 5 estrellas sobre 5

Great customer service!

At the time of my ordering they were experiencing problems with the website.
I rung up as I wanted some items for Christmas and couldn't wait any longer - the man on the phone was apologetic and extremely helpful.
He took my order , and I received confirmation, despatch notifications via email.
The items arrived beautifully gift wrapped and everyone loved their gifts,
I will certainly be ordering again!

31 de diciembre de 2020
Opinión espontánea
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Respuesta de The Japanese Shop

Thank you for your order and your lovely feedback! We hope that we can be of service to you again! TJS

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