I ordered the wrong case by mistake. Ella my support rep did an amazing job by helping me through the process of locating the correct case and made the transaction as easy as it possibly could’ve been... Ver más
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Consulta las opiniones de los clientes
I ordered the Swift 360 Keyboard for iPad Pro M4/M5. The quality of the back of the case was flimsy, and would not protect the iPad from a fall, in my opinion. Their return policy includes a substa... Ver más
The product description said the "iPad Leather Portfolio Case" I was buying had an auto sleep/wake feature. It doesn't. Decided I wanted to use their "30-Days Hassle Free Returns" policy, only to find... Ver más
The directions are terrible on how to measure the wristband and cut it to fit. If you aren’t perfect the entire order is wasted. They will not sell you a band only to replace the band you mistakenly... Ver más
Información sobre la empresa
Escrito por la empresa
Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!
Información de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- info@themavemall.com
- www.themavemall.com
3,2
Medio
94 opiniones
Invita a los clientes a opinar
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Ha contestado el 12% de las opiniones negativas
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It never came😐
8 de noviembre de 2024
Respuesta de MaveMall
Dear Kassandra,
We’re sorry to hear about your frustration. Upon reviewing the USPS tracking, it shows that your order was successfully delivered on November 29, 2024. If there was any confusion or delay in receiving your package, we understand how disappointing that can be. We appreciate your feedback and will continue working to improve our delivery processes.
Impractical case and unhelpful customer care
The iPad Pro Magnetic Folio case was very flimsy and impractical. The detachable case seems heavier than the outer Origami case which makes it difficult to use.
I contacted Mave to raise this issue but the outcome was not helpful. If I knew I would have to pay a returned postage fee and also a restocking fee I would not have bothered to buy from Mave. Very disappointed!
23 de octubre de 2024
Respuesta de MaveMall
Dear Mr. Banga,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our iPad Pro Magnetic Folio Case didn’t meet your expectations.
After reviewing our communication, we noticed that our support team had asked for additional details, such as photos or a video, to better understand the issues you raised with the case. However, you mentioned that you didn’t have time to provide this information. Without these details, it became challenging for us to assess the situation fully and address your concerns to the best of our ability.
Regarding the return postage and restocking fees, our team did mention in the same email that your case would be reviewed and that alternative solutions might be provided based on the information available. We strive to be fair and accommodating, and we did our best to offer you a resolution within the scope of our policies.
We regret that despite our efforts, we weren’t able to meet your expectations. Your feedback is important to us, and we will continue to work on improving our products and processes. Should you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to contact us.
Thank you for giving us the opportunity to address your concerns.
Kind regards,
Love it, but…
The product is absolutely amazing. However it came with some scratches and spots with chipped paint.
30 de octubre de 2024
Very good product and price !
18 de octubre de 2024
Still waiting for my purchased item.
Still waiting for my purchased item.
????
30 de septiembre de 2024
Respuesta de MaveMall
Hi Dave,
We’re very sorry for the delay you're experiencing. Your order is on its way, and we’re actively monitoring it to ensure it reaches you as soon as possible. Unfortunately, there was a disruption with the USPS network, but we’re doing everything we can to resolve this quickly.
We’ve also sent you an email with more details, including a special offer to make up for the delay and thank you for your patience.
Please feel free to reach out if you have any further concerns. Thank you for your understanding!
Best regards,
Jenny
I bought the Swift 360 keyboard case…
I bought the Swift 360 keyboard case for my iPad Pro (13). After a simple set up and bluetooth connection, the case works really well with a nice rotation functionality. It has a good, solid feel, and a reassuringly pleasant keyboard that is well spaced and good to use.
The slot for a stylus is a great touch that holds an electronic pencil in place securely.
Overall, I recommend this tablet case for anyone wishing to protect their iPad and use as a laptop.
10 de octubre de 2024
Opinión espontánea
All in all it was a good buying…
All in all it was a good buying experience Customer service was quite helpful. The keyboard I ordered arrived well packed but the “glow” feature doesn’t work as advertised and there were to discolouration spots on the metal portion. Can’t be bothered returning it so I will just use it as is. It types nice (the feel of the keyboard) but lags when switching applications (doesn’t connect right away).
5 de septiembre de 2024
Respuesta de MaveMall
Dear Holly,
Thank you for sharing your feedback! We're happy to hear that your overall buying experience was positive and that our customer service was helpful. We apologize for the issues you've encountered.
To turn on the glow feature, please refer to the user manual included in the box for step-by-step instructions. Additionally, you can adjust the touch sensitivity and speed settings to reduce the lag when switching applications—these are all customizable. We hope this helps improve your experience, and if you need further assistance, don’t hesitate to reach out!
Sehr schlechte Erfahrung 👎🏼Abzocke 😟
11 de junio de 2024
Respuesta de MaveMall
Dear Maria,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. However, we would like to clarify the actions we took.
Upon realizing the item you ordered was out of stock, we immediately contacted you to inform you and offered alternative options. You requested a credit note, which we issued right away. Later, when you requested a refund to your original payment method, we processed a full refund.
We are committed to resolving issues quickly and fairly, and we regret that our efforts were not clear to you. If there’s anything more we can do, please don't hesitate to reach out directly.
Kind regards,
Great keyboard and customer service
I have been using one of their keyboards for years and I am very pleased with it, no issues at all.
Best company I have ever dealt with! Their products are great and the customer service is exceptional. Any problem I have had has been dealt with by Lexie immediately without question. Very happy customer
18 de mayo de 2024
Horrible Shopping Mall
Do not buy any product from here.
1) Super delayed delivery without any announcement. (it said it will take 8-10 days, but it took me 20 days without any notifications)
2) No easy returning. I request returning the product, but they are not responsive your email, and reply to recommend exchanging products instead of refunding. When you requested refunding, they ignored your email.
5 de abril de 2024
Respuesta de MaveMall
Dear Chad,
Thank you for sharing your feedback with us. We truly appreciate hearing from our customers, as it helps us improve our services.
We want to clarify that our Standard Shipping delivery times range between 4-8 business days, with an additional 1-3 days for processing.
We understand that you mentioned a delivery time frame of 8-20 days, but our records indicate that your order was actually delivered within 11 days of placing it. While we acknowledge your frustration with the process, we want to clarify that there was no delay in the delivery of your order.
Regarding your return request, we want to assure you that we take these matters seriously. After reviewing our correspondence with you, we can confirm that we have responded to all your emails and have accepted your request for a refund.
We apologize for any inconvenience you may have experienced and appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
I received the iPad Pro keyboard
I received the iPad Pro keyboard. It was shipped late, the package was damaged on one corner. The top lid that holds the iPad is very cheaply made. The Bluetooth connection was sporadic. I requested a return and refund and got a reply for more things to try. Disappointed in the product quality and support.
25 de febrero de 2024
Item wobbles because of weight of iPad…
Item wobbles because of weight of iPad Pro! Not worthy!
25 de enero de 2024
Respuesta de MaveMall
Dear Gary,
Thank you for sharing your feedback with us! We truly appreciate your input as it helps us enhance our products to better meet your needs. Rest assured, we'll take your comments into consideration as we continue to improve our offerings. If you have any further concerns or suggestions, please don't hesitate to reach out.
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