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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Unfortunately some card was damaged during transit even though their packaging is amazing however it was replaced straight away which is vital to keep my business ticking over smoothly. Thank you!!

Valorada con 5 estrellas sobre 5

Found the company through google, after looking at their website I noticed they offer free samples (I’m not going to denied that the work “free” was the best incentive). So I ordered the 3 different s... Ver más

Valorada con 5 estrellas sobre 5

We’ve ordered both Pine Card and Envelopes on two separate occasions. Both experiences were great. Exactly the colours we wanted. And they matched as sometimes colours are slightly different. But ulti... Ver más

Valorada con 5 estrellas sobre 5

Have ordered frequently from this company. Product is as advertised, but sometimes has some warping from production. If you press the envelopes for a few days they go smooth again. Colours are amazing... Ver más

Información sobre la empresa

  1. Tienda de suministros artísticos

Información proporcionada por diversas fuentes externas

The Paperbox is your one stop shop for card making, DIY wedding invitations, wedding stationery and paper crafts.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

794 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(794)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great

Ordered both sample pack then 300 sheets of card! Excellent sample pack and really helpful that you offer this.

28 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling customer service

I've shopped with Paperbox a few times over the years and always was impressed with the quality of the products. I've also sent other business their way by recommending Paperbox to friends who have all used them for their wedding stationery.

I had a problem with one product on a recent purchase which I wrote to customer service about. The assistant was so rude, I was not happy at all with the way the situation was handled that I returned the whole order. I've since placed orders, all of which have been cancelled apart from ones that I've had to ask friends to place for me because I'm being refused service! Disgusting people they have working for them. No way to treat your customers. I needed an extra small pack of card to complete my sisters wedding invitations and they've just cancelled my order and refused my custom once again. Beyond appalling. Avoid.

It's also interesting to note that there are a few TrustPilot reviews stating that the customer service is poor.

11 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I've been shopping with paper box a…

I've been shopping with paper box a while now. Loved how fast and how much variety there is. But once you contact customer services its a complete different story! So unbelievably rude. They put stickers on samples which I paid for to try printing on.(which is recommended on their site if you want to print on them , they recommend you sample them!) The stickers tore the page so I couldn't even get a print to sample to customers! The response I got was. They've never had anyone request Samples to print on. And your just meant to look at the samples apparently. Not do anything you might need to sample it for! Will not be going back. Papermill here I come! Will not be going back just because of how poor the customer service is.

18 de febrero de 2024
Opinión espontánea
Logotipo de The Paperbox

Respuesta de The Paperbox

We are sorry to hear that you were not happy with your labelled samples. It does state very clearly in the item description -
'All samples are clearly labelled for identification purposes'

Of course samples are for printing and the labels are there so that each individual A4 sample sheet can be easily identified.

We stated that no-one had ever requested samples without identification labels on, which is true.

We did not make the statement you are claiming as the samples are of course used for sample printing. We are sorry that you misunderstood this.

Valorada con 5 estrellas sobre 5

Great product and friendly service

We have decided to buy Paperbox Mini and A5 envelopes for our store so to hand out a copy of the reciept to ur clients along with our business card. The quality of the paper is amazing and the service fron ordering to delivery is very frendly and easy to approch. We have placed a second order already.
We could not be more happy! Highly reccomended.

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Crafters Dream!

Brilliant experience start to finish! I started by ordering the sample books to help me pick the card I like and when I received them I was blown away by the quality of the card. I very shortly after this ordered my perfect card for crafts which is the A4 Recycled White Grain Card 250gsm. It is the most reasonable price and the postage was very quick and more importantly very secure so there was 0 damage at all. Very impressed and I will be returning to purchase more!

2 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than Amazon

The Paperbox are brilliant. So reliable, fast, efficient and competitively priced. I used to order from Amazon but these guys are just as fast, better quality, and half the price.

30 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

envelopes for my wedding…

I ordered 50 envelopes for my wedding (and then another 25 😅) Great quality, better than expected actually. Got them in 3 working days both times with standard delivery. Great service, I can only recommend the company.

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality paper and card

Quality paper and card, with a fast delivery service. All products have exceeded my expectations. Would highly recommend I have ordered card, paper and envelopes and all have been the best quality for a great price.

23 de febrero de 2024
Opinión espontánea

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