The Personal Agent Opiniones 

1222
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had an issue with the dishwasher, that led to be out of order for about less than two weeks 😑, we thought that it had to be replaced by a brand new one, which costs a lot in these days... We con... Ver más

Valorada con 5 estrellas sobre 5

I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... Ver más

Valorada con 5 estrellas sobre 5

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Agencia de alquiler de inmuebles

Escrito por la empresa

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

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4,9

Todas las opiniones

(1222)

212 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Natasha was brilliant

Natasha was brilliant. Highly recommend her professionalism and proactive approach.

4 de marzo de 2026
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Thank you Aimee

Valorada con 4 estrellas sobre 5

Rosie Fraser from The Personal Agent…

Rosie Fraser from The Personal Agent Epsom was very welcoming. The agent was on time and gave a good walk through being informative without being pushy.

10 de marzo de 2026
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Thank you for sharing Angela

Valorada con 5 estrellas sobre 5

A good experience

It was a long process selling my 2 bed flat in Epsom but Sarah was helpful & always available to talk to & discuss matters I didn't always understand!

13 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Katie,
Thank you for your kind review. We’re pleased to hear that Sarah was able to support you throughout what can sometimes be a long and complex process. It’s great to know she was always available to talk things through and help with anything that wasn’t clear. We really appreciate your feedback and wish you all the best moving forward.

Valorada con 5 estrellas sobre 5

I have just sold my property with the…

I have just sold my property with the personal agent in Banstead. We had various delays and issues with the solicitors, however Mark was brilliant throughout. He got involved numerous times to help speed up the process between the solicitors, right to the very end and even on completion day. Thank you for your help Mark and to everyone at the personal agent who assisted throughout the sale.

12 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Scott,
Thank you for your wonderful review. We're delighted to hear that Mark was able to support you throughout the sale of your property, especially during the delays with the solicitors. We'll be sure to pass on your kind words to him and the rest of the team. Congratulations on completing your sale, and thank you for choosing The Personal Agent. We wish you all the best for the future!

Valorada con 5 estrellas sobre 5

A great company to deal with

A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.

12 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Simon,
Thank you for your kind review! We're delighted to hear you had a great experience with our team. Becky will be especially pleased to know her quick responses and support made a difference. We really appreciate your feedback and look forward to assisting you again in the future.

Valorada con 5 estrellas sobre 5

Thank you to Becky of Epsom branch

Thank you to Becky Moore of the Epsom branch for her help with the issue that my tenant had. She kindly liaised with different parties and sorted the issue quickly.

12 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Hoi,
Thank you for your kind review. We’re really pleased to hear that Becky was able to assist and resolve the issue quickly for you. She always goes the extra mile to help, and we’ll be sure to pass on your lovely feedback to her and the team in our Epsom branch. We truly appreciate your support.

Valorada con 5 estrellas sobre 5

Thank you

Thank you, Stephanie, for understanding our queries and promptly following up with the landlords. Your quick responses helped clarify how we should proceed with our property-related commitments. We really appreciate your swift action and support

12 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Kannan,
Thank you for your kind review. We're delighted to hear that Stephanie was able to assist you and provide the clarity you needed. We'll be sure to pass on your lovely feedback to her. Your appreciation of her quick responses and support means a great deal to the team.

Valorada con 5 estrellas sobre 5

Excellent Service from Management Team

Stephanie the Lettings Administrator has provided excellent service throughout the start of my tenancy, making the moving in process quick and easy as well as handling document for the old tenants incredibly swiftly. Would definitively recommend.

11 de marzo de 2026
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Respuesta de The Personal Agent

Thank you for your wonderful review. We’re delighted to hear that Stephanie provided such excellent support during the start of your tenancy and helped make the moving-in process smooth and straightforward. We’ll be sure to pass on your kind feedback to her. Thank you also for your recommendation—we really appreciate it.

Valorada con 5 estrellas sobre 5

The help I experienced from Stephanie…

The help I experienced from Stephanie was excellent. She managed me through the end of tenancy, helping me with all my questions promptly and looking after my tenants. Thank you Stephanie

2 de marzo de 2026
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Hi Philip,
Thank you for sharing your experience with Stephanie, she really appreciates it.

Valorada con 5 estrellas sobre 5

I had a really great experience working…

I had a really great experience working with this estate agency. The whole team was friendly, professional, and very helpful throughout the entire process. They kept me updated regularly and were always quick to respond whenever I had questions.

What I appreciated the most was how smooth and stress-free they made everything. Buying/selling property can be complicated, but they guided me through every step and made it much easier than I expected.

I would definitely recommend them to anyone looking for a reliable and trustworthy estate agent.

20 de febrero de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Daniel,

Thank you for the kind review and for taking the time to share your experience.

We’re really pleased to hear that you found the team friendly, professional, and helpful throughout the process. Our aim is always to make buying or selling a property as smooth and stress-free as possible, so it’s great to know that our communication and support made a positive difference.

We truly appreciate your recommendation and thank you again for choosing The Personal Agent.

Valorada con 5 estrellas sobre 5

Worth considering as your first option

Glad we sold our property with The Personal Agent in Epsom. We had honest and expert advice from the offset after struggling to sell for 3 months with another agent. The personal agent created a beautiful video of our property which I feel really did help our sale. They also suggested what would and wouldn’t work and gave an honest breakdown of the current market. Many thanks to Richard for his honesty, professionalism and reassurance throughout the sale process.

I felt they communicated well with us as sellers, although we didn’t get enough feedback from viewings in general, but when we did have a successful viewing it was well communicated.

Sarah from after sales was excellent and communicated well, liased with us effectively, took our concerns seriously and called back when she said she would.

Overall, very happy we switched over to the Personal agent and can honestly say, the Epsom team were excellent.

6 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for taking the time to leave such a thoughtful review and, most importantly, thank you for trusting us with the sale of your home.

We’re really pleased to hear that Richard’s honest advice and professionalism helped guide you through the process, and that the marketing — particularly the video — helped showcase your property so effectively. We’ll also be sure to pass on your kind words to Sarah in our after sales team; she’ll be delighted to know her communication and support made a difference.

We appreciate your feedback regarding viewing updates and will certainly take this on board as we continue to improve our service.

It was a pleasure working with you, and on behalf of the whole Epsom team, we wish you all the very best for the future.

Valorada con 5 estrellas sobre 5

I used The Personal Agent (Epsom Branch…

I used The Personal Agent (Epsom Branch - Lettings) recently and cannot fault the professionalism, friendliness and expertise of these people - specifically Callum who made the process seamless with up to date communication all the way from beginning to end. Callum and his team were wonderful and I'd highly recommend him and The Personal Agent again to anyone looking at letting / selling.

6 de marzo de 2026
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Respuesta de The Personal Agent

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team professional, friendly, and helpful throughout the process.

Callum will be especially pleased to hear your feedback, and we’re glad he was able to make everything seamless while keeping you well informed from start to finish.

Your recommendation means a great deal to us. If we can assist you again in the future, whether with letting, selling, or any property advice, we’d be more than happy to help

Valorada con 5 estrellas sobre 5

The Stoneleigh branch team are superb…

The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you

3 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Claire,

Thank you for your kind review and for choosing to come back to us after all these years — it really means a lot.

We’re delighted to hear that the Stoneleigh team exceeded your expectations and that you were pleased with the marketing, market insight, and support throughout the process. Providing the best possible service to our clients is always our priority, so it’s wonderful to know that came across.

Thank you again for trusting us with your home, and we wish you all the very best for the future

Valorada con 5 estrellas sobre 5

Brilliant service from Steph!

Thank you to Stephanie for all her help with our house move! For our first home, the personal agent have been great and always available to help or answer any questions.

I’ve been in regular contact with Steph both via email and over the phone, and she is always so helpful, responds to any questions really quickly, and goes the extra mile to ensure we have everything we need; something as first ‘timers’ we couldn’t have asked for more and really appreciate. Thanks so much for your help!

3 de marzo de 2026
Opinión espontánea
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Hi
Thank you so much for your kind words! It was a pleasure helping you with your first home, and we're so glad Steph was able to support you throughout the process. Wishing you all the best as you settle in!

Valorada con 5 estrellas sobre 5

We’ve just moving into our new property…

We’ve just moving into our new property and wanted to share how positive our experience has been with the letting agent. From the initial viewing right through to moving in,Ethan Haddon was professional, friendly, and incredibly helpful. He answered all our questions promptly, kept us well informed throughout the process, and made everything feel straightforward and stress-free. It really made a difference during what can often be a busy and overwhelming time. Thank you for the excellent service — we really appreciate it!

3 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi John,

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that Ethan was able to make the process smooth and stress-free for you. Moving home can certainly be a busy time, so it’s great to know his support and communication made a positive difference.

We hope you’re settling in well and enjoying your new home. If you need anything at all, please don’t hesitate to get in touch — we’re always here to help.

Valorada con 5 estrellas sobre 5

Professional and friendly

Callum, Natasha and Stephanie have made the renting process very speedy and professional. They've kept me on track by maintaining contact throughout and responding to my enquiries in a friendly and helpful manner.

2 de marzo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Shelley,
Thank you for your kind feedback. We're delighted to hear that Callum, Natasha, and Stephanie were able to make the renting process smooth and efficient for you. We truly appreciate your comments and wish you all the best in your new home.

Valorada con 5 estrellas sobre 5

Callum was incredibly friendly

Callum was incredibly friendly, approachable, and genuinely kind throughout our lettings process. He was always happy to answer our questions, kept us well informed.

We really appreciated his patience, professionalism, and personal touch. We wouldn’t hesitate to recommend the team to anyone looking for supportive and reliable estate agents. Thank you again for everything!

26 de febrero de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Charlie,
Thank you very much for your kind words. We truly appreciate your feedback and are so pleased to hear you had a positive experience with our team. Your support and recommendation mean a great deal to us

Valorada con 5 estrellas sobre 5

Excellent Service

A big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.

26 de febrero de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thanks Marise, Its been a pleasure to work for you, and good luck in your new home

Valorada con 5 estrellas sobre 5

Kai @ The Personal Agent.

I had a great experience working with Kai during my property search. He was professional, responsive, and transparent throughout the process, always keeping me informed and answering my questions.
His calm, proactive approach made everything feel smooth and well managed. I would highly recommend Kai to anyone looking for a reliable and trustworthy estate agent.

25 de febrero de 2026
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Respuesta de The Personal Agent

Thank you for your kind words Jack and 5 star review, Kai is over the moon

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