Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The speed at which my personal information was accessed. I felt very comfortable explaining my concerns. The advice I received with respect to including all games rather than only Saturdays. And... Ver más
La empresa ha respondido
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Ver más
La empresa ha respondido
Very good customer service. Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THan... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de apuestas
- Agencia de apuestas
- Casino
- Vendedor de lotería
- Casino o apuestas online
- Apuestas deportivas online
Escrito por la empresa
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Información de contacto
Reino Unido
- Support@thepools.com
- www.thepools.com
4,4
Excelente
1 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I had an issue understanding some of…
I had an issue understanding some of the processes on the classic pools game, Sharon helped me with the issue and gave me excellent advice, thanks very much Sharon 👍 😀
16 de abril de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
My problem was delt with asap
8 de abril de 2026
Respuesta de The Pools
We're happy to hear that your problem was addressed quickly! We appreciate your feedback and are grateful for your time.
Colette helped me.
Colette helped me - very helpful, professional, and efficient. Excellent.
14 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We appreciate you sharing your positive experience. We're happy to hear that you found our Player Support Colleague Colette helpful, professional, and efficient.
I have tried to get through
I have tried to get through, calling from overseas to renew my Pools and am very frustrated as I keep getting cut off when I try to get connected to an Agent.
Charles Poole
14 de abril de 2026
Help desk at The Pools
I got the help and assistance I needed from Colette
15 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that you received the support you needed from Colette. Thank you for sharing your positive experience with us.
Had a chat with Colette today a very…
Had a chat with Colette today a very helpful agent who explained my querie very well ..glad to have chatted with Colette.
15 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that Colette was so helpful and clearly explained the answer to your question. We appreciate you taking the time to share your positive experience.
The speed at which my personal…
The speed at which my personal information was accessed.
I felt very comfortable explaining my concerns.
The advice I received with respect to including all games rather than only Saturdays.
And the follow up email with my renewal.
I felt important.
14 de abril de 2026
Respuesta de The Pools
We're happy to hear that you felt comfortable and valued from your experience with our Player Support Team. It's great to know the information, advice, and follow-up met your needs. Thank you for your positive feedback!
Was good customer service :)
14 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that you had a good experience with our Player Support Team. Thank you for your positive feedback!
Your customer support agents truly are…
Your customer support agents truly are the best ambassadors the company has. Invest in them as they are excellent.
12 de abril de 2026
Respuesta de The Pools
We appreciate you taking the time to share your positive experience. It's great to hear that our Player Support Team made such a positive impression.
Very help full and friendly
6 de abril de 2026
Respuesta de The Pools
We appreciate you sharing your positive experience with us and are so glad that we could be helpful and friendly!
An issue with one of the promotions.
An issue with one of the promotions.
Colette sorted it in a few minutes in the live chat
13 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We appreciate you sharing your experience from Colette. We're glad to hear that the promotion issue was resolved quickly through our live chat. Thank you for your feedback.
The pools is so much better than…
The pools is so much better than playing lottery. Also good customer service
6 de abril de 2026
Respuesta de The Pools
We're happy to hear that you enjoyed the pools and the service from our Player Support Team. Thank you for sharing your positive experience with us; we appreciate it.
Very good customer service
Very good customer service.
Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THank you
12 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that our Player Support colleague William was helpful and efficient in resolving your welcome bonus issue. We appreciate you taking the time to share your positive experience with us.
Colette was great
Colette was great , understood and sorted my problem promptly 💯
12 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy that Colette understood your problem and resolved it promptly. We appreciate you taking the time to leave your positive feedback.
Withdrawal issue
Had a withdrawal issue and Colette on the helpdesk was very helpful in trying to get the problem resolved.
This has been escalated to their support team.
12 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We appreciate your positive feedback. We're glad to hear that Colette was helpful in addressing your withdrawal issue.
I was very impressed with all of your…
I was very impressed with all of your apt and prompt replies to all of my questions whether they were AI generated or not if you please then !!!
12 de abril de 2026
Respuesta de The Pools
We're happy to hear that you received prompt replies to your questions impressed you. We appreciate your positive feedback and thank you for taking the time to share your experience!
Great service to fix an issue
11 de abril de 2026
Respuesta de The Pools
We're happy to hear that our Player Support Team resolved the issue! Thank you for your positive feedback; we appreciate it greatly.
Denis was perfect
Denis was perfect. Made the task effortless. Thank you.
11 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that the task was effortless. Thank you for sharing your positive experience from Denis in our Player Support Team; we appreciate your feedback!
Respuesta de The Pools
Thank You for taking the time to leave such a positive review from the experience you received from our Player Support Team.
Richard was a joy to speak with from…
Richard was a joy to speak with from start to finish, freindly, good listener, extremly knowledgble on all subjects discussed and helped me move forward with a subscription im really happy with, no wonder the pools have bern going since 1923 when they employ staff like richard!
9 de abril de 2026
Opinión espontánea
Respuesta de The Pools
We're happy to hear that you had such a positive experience with Rich. It's great to know that you found our Player Support Colleagues helpful and knowledgeable. Thank you for your kind words and for choosing us!
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