Right from my first contact to the last everyone there was exceptionally helpful. I bought them returned a motor for a refund. Solomon helped me to complete the return and then when I needed anothe... Ver más
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Consulta las opiniones de los clientes
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... Ver más
La empresa ha respondido
Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust. Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, ligh... Ver más
La empresa ha respondido
Hyundai Petrol Roller Lawnmower HYM430SPER Late delivery and package damaged on arrival. Packaging poor. Contact with Hyundai Power products was reasonable and Soureshna Nabobsing (GENPOWER) sorted... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de herramientas
- también en la categoría
- Concesionario de maquinaria para la construcción
- Vivero
Escrito por la empresa
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Escrito por la empresa
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Información de contacto
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, Estados Unidos
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4,3
Excelente
568 opiniones
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Ha contestado el 28% de las opiniones negativas
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Bad customer service
The quad sprayer was ordered on next day delivery. It didn't arrive the next day. I was told 5 to 7 working day delivery. I asked to cancel the order as I needed one urgently. Next day delivery was the reason I ordered it from them. I couldn't cancel and was told to send back once received. It then took 7 days for refund after received back in there warehouse
23 de abril de 2025
Respuesta de THEPOWERSITE
Dear David,
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.
We are truly sorry that the quad sprayer did not arrive on the next working day as expected, and we completely understand your frustration—especially as timely delivery was the key reason for placing the order. We also apologise for the inconvenience caused by the return process and the time it took to process your refund.
Your experience falls short of the service we aim to provide, and we are taking your comments seriously to help prevent similar situations in the future. If there is anything further we can do to restore your confidence in us, please don’t hesitate to get in touch with our team.
Once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Rukshal
Prompt response.Ordering was a little…
Prompt response.Ordering was a little bit tricky,kept ending up with multiple purchases
6 de mayo de 2025
Respuesta de THEPOWERSITE
Hello,
Thank you for your feedback – we really appreciate you taking the time to share your experience.
I'm glad to hear you received a prompt response, though I'm sorry to learn that the ordering process was a bit tricky. We understand how frustrating it can be to accidentally end up with multiple purchases. I will make sure your comments are shared with the relevant team so we can look into improving the checkout experience.
If there’s anything we can help you with or if you need assistance with any duplicate orders, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
Rukshal
I would not use them again
I would not use them again! I purchased a lawn mower from them, at no point did the website or at checkout inform me that the mower was out of stock. They happily took my money and sent me an email saying they were ‘busy preparing it for dispatch’. When I hadn’t had any notifications of dispatch or updates, I contacted them to be told it was out of stock and not available until 3 weeks later. I waited those 3 weeks and when that time passed I again queried where my mower was, I was informed it still wasn’t in stock. I understood that supplies might be late but I am appalled at the sheer lack of communication about my order. I was not sent any updates via email about my order, not even a courtesy one to say sorry for the delay, just left hanging with no information. If I hadn’t contacted them I would still be none the wiser. Their customer service team made no efforts to resolve the issues, only offered an apology for the wait, they gave me no answer as to why I was allowed to unknowingly buy an out of stock item and why I was then sent a misleading email that implied they were preparing my order for dispatch, when they didn’t even have it. After a month of waiting, I was fortunate to get a refund and order from someone else more reputable that quickly sent my mower. All in all, even one star is too much to give them.
8 de abril de 2025
Respuesta de THEPOWERSITE
Dear Judith,
We are truly sorry for the experience you’ve had, and we sincerely apologise for the inconvenience and frustration caused.
It is deeply regrettable that you were not informed of the stock issue at the time of purchase, and we fully acknowledge the lack of communication throughout. This is not the level of service we aim to provide, and we are very sorry that we let you down.
Please accept our heartfelt apologies once again.
Kind regards,
Rukshal
Order out of stock, no communication
Chose The Powersite as they promised next day delivery, they took my money and sent a email stating that the order was now with the warehouse. No communication after that. Followed up 3 days later, it was then they told me it was out of stock and it would take another two weeks. If I had known that at the beginning I would of used another retailer.
21 de abril de 2025
Respuesta de THEPOWERSITE
Dear Sam,
Thank you for taking the time to leave a review, and I'm truly sorry to hear about your experience.
We completely understand your frustration and sincerely apologise for the lack of communication regarding the stock status of your order. It’s certainly not the standard of service we aim to provide. There was an unfortunate delay in our system updating stock availability, and we should have informed you much sooner.
Your feedback has been shared with the team to help us improve our processes and avoid similar situations in the future.
If there’s anything further we can do to assist you, please don’t hesitate to get in touch with us directly.
Kind Regards,
Rukshal
Fair pricing and prompt delivery
Fair pricing and prompt delivery. First class service.
21 de abril de 2025
Respuesta de THEPOWERSITE
Dear Ken,
Thank you so much for your kind words! We're delighted to hear you were happy with our pricing and delivery service. It's great to know we met your expectations.
If you ever need anything else, we're always here to help.
Kind Regards,
Rukshal
Easy experience until the delivery as…
Easy experience until the delivery as TNT delivered to the wrong address and I received the item from the wrong address a few days later.
20 de abril de 2025
Respuesta de THEPOWERSITE
Dear Paul,
Thank you for your feedback. We're pleased to hear the ordering experience was smooth, but we're very sorry to learn about the delivery issue.
Please accept our apologies for the inconvenience caused by TNT’s error. We’ll pass this feedback on to them to help prevent similar issues in the future.
We're glad you still received the item in the end, and if there's anything further we can assist with, please don’t hesitate to let us know.
Kind Regards,
Rukshal
Packing was very poor now had 2…
Packing was very poor now had 2 replacements and still damaged
26 de marzo de 2025
Respuesta de THEPOWERSITE
Dear Gary,
We're really sorry to hear that you've experienced damage with more than one delivery — this is absolutely not the experience we want for our customers.
We’ve already reached out via email to check if everything is okay with the most recent machine you received, and we’d really appreciate it if you could let us know. We’re keen to make sure you’re fully satisfied and to put things right if there are still any outstanding issues.
Your feedback regarding the packaging has been noted and passed to our dispatch team for review — we’re taking this seriously to help prevent it happening again.
Thank you for your patience, and again, sincere apologies for the inconvenience caused.
Kind regards,
Rukshal
Respuesta de THEPOWERSITE
Dear Mr Les,
Thank you for your excellent feedback! We're delighted to hear that your order arrived promptly and that assembly was straightforward - just as we promised. Providing reliable service and hassle-free experiences is at the core of our mission, so your satisfaction means everything to us.
We truly appreciate you taking the time to share your positive experience and hope to serve you again soon.
Best regards,
Rukshal
Fast delivery good product reasonable…
Fast delivery good product reasonable prices
17 de marzo de 2025
Respuesta de THEPOWERSITE
Dear Michael,
Thanks so much for your 5-star review! We're thrilled you're happy with the quick delivery, product quality and price. We work hard to get this right for customers like you, and we'd love to have you back!
Kind Regards
Rukshal
Respuesta de THEPOWERSITE
Dear Mr Love,
Thank you for your fantastic feedback! We're so glad to hear that you're happy with the product and the quick delivery. Your satisfaction is very important to us.
If you need anything else, feel free to reach out. We look forward to serving you again soon!
Best regards,
Rukshal
Respuesta de THEPOWERSITE
Dear Garry,
Thank you for your wonderful feedback! We're thrilled to hear that you’re satisfied with both the quality of our product and the price. It’s always great to know our customers are happy!
If you need anything further, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Rukshal
Respuesta de THEPOWERSITE
Dear Paul,
Thank you for sharing your experience with us! We're delighted to hear that you were happy with our service, competitive pricing, and swift delivery. Your satisfaction is our priority, and we appreciate your support.
If you need anything else, feel free to get in touch. We look forward to serving you again!
Best regards,
Rukshal
Great prices and service
Great prices and service, really impressed with the quality too
15 de marzo de 2025
Respuesta de THEPOWERSITE
Dear Toby,
Thank you so much for your kind words! We're thrilled to hear that you're impressed with both the prices and the quality of our service and products. Your feedback means a lot to us!
If you need any further assistance or have any questions, don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
Rukshal
Respuesta de THEPOWERSITE
Dear Ross,
We greatly appreciate you taking the time to share your feedback. We sincerely apologise for any inconvenience you have experienced. Providing exceptional service is our utmost priority, and we will certainly consider your feedback for improvements.
Should there be anything further we can do to assist you, please do not hesitate to let us know.
Best regards,
Respuesta de THEPOWERSITE
Dear Ken,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
Very good prices
Very good prices, easy website to use and very quick delivery with regular updates provided.
19 de octubre de 2024
Respuesta de THEPOWERSITE
Dear Ricky,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
Respuesta de THEPOWERSITE
Dear Mr Harold,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
I ordered the wrong product by mistake
I ordered the wrong product by mistake, a refund and return was quickly arranged. Would recommend
14 de octubre de 2024
Respuesta de THEPOWERSITE
Dear Mr Rogers,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
Very quick 👍👍👍👍👍
27 de octubre de 2024
Respuesta de THEPOWERSITE
Dear Martin,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
The item I orderd arrived quickly and…
The item I orderd arrived quickly and securely packed
25 de octubre de 2024
Respuesta de THEPOWERSITE
Dear Mrs Howard,
We appreciate you taking the time to share your experience with us. Your positive feedback brings us great joy and motivates us to continually provide exceptional service.
Please don't hesitate to reach out to us if there's anything else we can assist you with.
Best Regards
Rukshal
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