The Private Clinic of Harley Street Opiniones 1960

Problem with pain and big toe not taking weight very soon after surgery and failed to be taken seriously by Mr Bianchi. Despite asking multiple times, Mr Bianchi has failed to admit to not setting my foot properly leaving me with a permanent painful disability, unable to walk properly or keep my balance.
You can not trust Mr Bianchi: he does not know how to address problems.
I would not recommend having surgery under him.

Disappointed and dissatisfied with the service I had been provided. I had my breast augmentation booked, the time of the surgery got changed 3 times before my surgery day. On the day of my surgery, I had to wait 3.5 hours for my surgery. I was fasting for way longer then I expected, I told them I needed to eat due to previous surgery, that I could only fast the hours necessary and I still wasn’t prioritise first on the surgery list.
Team were lovey, surgery went well, however after my surgery and returning home I still haven’t heard from anyone about a follow up appointment yet I was told I would be contacted.
I expected a lot more from a huge well established company and for the money I paid for my expectations.

I had a breast implant removal and uplift with Consultant Helena Antoniadou, and I couldn’t be happier with my experience.

From the very beginning, I felt completely supported and at ease. Helena was professional, reassuring, and took the time to explain everything clearly, which really helped calm any nerves I had. My expectations were managed honestly, and I felt fully informed every step of the way.

A special mention to Wanda, the Manager and Rachel, the nurse at the Birmingham clinic — they were unbelievably kind, caring, and supportive throughout the entire process. They truly went above and beyond to make me feel comfortable and looked after at every stage.

The results are exactly what I had hoped for, and my recovery was minimal and without any issues, which made the whole experience even more positive.

I’m so grateful for the care I received and would highly recommend Helena and her team to anyone considering a similar procedure.

I had a breast uplift and it is the best money I have ever spent. I felt very low and hated the way I looked. I worked so hard to lose 6 stone and it resulted in saggy breasts. I went with Helena who did my surgery and she was wonderful and my results are fantastic. I had never felt more confident and more like me.

Rachel was my nurse practitioner and she was so kind and took such good care of me and my aftercare. I had so much anxiety about getting my breasts out and I had a few worries about my scars after the surgery but Rachel put my mind to ease and was so comforting and caring.

From the very first visit to my surgeon Dr GUISEPPE DI TARANTO both him and his Birmingham team made me feel at ease, we discussed every aspect of the Breast reduction/ uplift procedure in an extremely professional and assured manner. The facilities at the Private Clinic Hospital were very good and nothing was too much trouble for the nursing staff . The operation went as smooth as possible and the after care was first class. I would have no hesitation in recommending Giuseppe , his team and the hospital to anyone.
To you Giuseppe a "BIG THANK YOU". You will never know how you have changed my life completely. It’s amazing how much more confident I feel now. I’m so proud of them. I owe you everything for changing my life.
Annmarie Sinfield 🌺

I recently underwent chin liposuction with Dr Mouzakis and I was extremely happy with the outcome. He was extremely reassuring during the procedure and kept me at ease. The nurses at the London hospital were lovely and helped with my nerves. Recovery was smooth and I was well supported by all the staff at the private clinic. It was convenient to have my appointments close to my home at the Northampton clinic and only have to travel to London for the procedure. Everyone at the Northampton clinic were very friendly and helpful. I would happily recommend the private clinic to others. The price was higher than some other clinics but worth it for the peace of mind knowing I was in good hands.

Great procedure, which proved successful and had me back on my feet very quickly. However, more information and encouragement required to do foot exercises to maximise mobility following this procedure.

From start, to finish, and beyond should I need it, my experience with everyone at The Private Clinic has been nothing short of incredible.
The customer care you receive is brilliant, caring and so personable. My surgeon has been superb, I trusted the Professor (Sandip Hindocha) as soon as I met him and discussed what procedure I was hoping for.
When I had my surgery, all the staff introduced themselves and explained what their role was, all with a smile. I felt safe and looked after the whole time. My night nurse Jean was one of the kindest people I’ve ever met!
Pre and post surgery, appointments were always available and ran to time and all questions were answered quickly on email when I had them. I genuinely cannot thank everyone involved enough for a life changing procedure and I wouldn't hesitate to go back in future, or to recommend their services to anyone. Thank you so much.

The choice, the price, the honesty, the people, time scales, the professionalism. The aftercare, the results, expectations,

I'm annoyed I didn't use them earlier. After seeing the results, I'm already looking at using agsin

The experience has been awful, and this was caused by the deceitful staff who have nothing better to do than slander other clinics when they have serious internal issues themselves. I would recommend everyone to AVOID this charlatan establishment.

My experience relates to treatment received at The Cosmetic Skin Clinic, which operates from this address as part of The Private Clinic Group.

I had been a client for around 10 years. In July 2025 I received treatment from another practitioner while my usual doctor was on maternity leave. Unfortunately something went wrong and my appearance was negatively affected.

My concerns were raised with the clinic but a refund was refused and corrective treatment that had previously been discussed was withdrawn. The matter was escalated to the Independent Sector Complaints Adjudication Service (ISCAS) for independent review.

Patients should be aware that the scope of the ISCAS process is limited. It focuses on complaint handling rather than the clinical outcome of treatment, and it cannot require clinics to provide corrective treatment or refunds.

The adjudication process took many months and concluded with a recommendation that the clinic make a goodwill payment of £250 after finding that aspects of the complaint handling did not meet the required standards. Neither corrective treatment or a refund were provided.

Update March 2026:
Following escalation to the CEO of The Private Clinic Group, the £250 goodwill payment recommended by ISCAS has now been provided and I have been offered a further appointment with Dr Christou free of charge as a gesture of goodwill.

I appreciate this response after escalation to senior management. However, neither corrective treatment nor a refund had previously been provided during the complaints process itself, and the outcome only progressed after independent adjudication and escalation to the CEO.

I had a breast reduction September 2025, my first appointment was at the Birmingham branch of the private clinic and the team were fantastic, they told me what to expect and the costs, they kept me well update via emails telephone calls and sent a breakdown of costs and when to pay. Dr Helen Antoniadau explain the procedure well and what to expect. Wanda and Rachel were brilliant through out, very helpful if I had any concerns. I could not have asked for a better team, which also includes the lovely team in London, who looked after me after my surgery. I would highly recommend the birmingham branch for a consultation if you’re thinking about getting a breast reduction. From the very first appointment to the last they treat you with respect and care. I could not have asked for more. I would definitely recommend this clinic and team. Final word, the experience has been Superb! Thank you to you all at the private clinic Birmingham. I feel and look fabulous since the surgery! 😊
Ranjit Kaur

I called initially and was advised that consultations were free at this time for a limited period. I called the following day to book a consultation and was told the fee would be refunded. My consultation lasted 6 minutes an when i followed up for my refund, I was told it wasn’t refundable, oy redeemable against a procedure!

I’ve been seeing Dr Hanson for about 5 years. I like that his work is very natural, enhancing your natural features and making you look like you, just younger and fresher version. I completely trust his judgement and advice about what would look best.

I had heard of Mr Bianchi's different approach to bunion surgery. I saw him in April 2025 and had surgery a few days later. U had my big toe and 3 other toes attended to.
Mr.Bianchi is a very charming man who takes great pride in his work. He explained what he would do and answered all my questions
I had follow up surgery in January 2026 and I cannot stress enough how kind Mr Bianchi was - always with a ready joke.
Mrs Fiona Casse the Patient Administrator is a very helpful lady who gave of her time to help me with all the queries I had.
The staff at the Private Clinic are very courteous and helpful.

Great standard of surgery.
Great staff - surgeon, anaesthetist and nurses were all lovely and very talented.

From booking my initial consultation with Mr Bianchi to having my bunion procedure, the staff at the Private Clinic were friendly and reassuring.

Mr Bianchi has done such a great job on my bunion and on realigning all my toes. I now have a lovely straight foot and am getting back to walking normally. The procedure is surprisingly quick and you don’t feel a thing! You can walk in a special shoe immediately after surgery but need to take it easy for a few days.

I have already booked to have my other foot done. I cannot recommend Mr Bianchi and the Private Clinic highly enough.

I've had bunion and hammer toe removal done on both feet by Mr Bianchi. The procedures were well explained in the pre assessment, I could choose the date of surgery. The surgery itself was fine, the local anaesthetic worked very well, the after care was good. I've got two nice straight feet now and am very happy with the result

I have mixed feelings about TPC. The surgeon M Mouzakis, who I did lots of research on and chose as he trained under the creater of the procedure that I had carried out, and support staff (Rachel and Wanda) were very nice and helpful. But the pre and post op care leave a lot to be desired. Having advised them 5 months ahead of my procedure about some medication I was then asked only 4 weeks ahead of my procedure to get written advice from my medication consultant - all rushed and last minute which was unnecessary. I was given 3 contradictory sets of instructions for pre and post op care - one verbal from the pre op assessor, another different set of advice by way of written care and then the surgeon gave completely different advice ! The post op care isn’t the best. I’ve had my post op appointment with the surgeon cancelled 3 times - twice 20/30 minutes AFTER my scheduled appointment so my time has been wasted. Would I recommend them - maybe. Would I use them again - no.

I have waited a long time to write this review of the Private Clinic while I anticipated the resolution of a claim made against them for negligence.
At the end of 2025 the clinic finally settled my claim out of court, paying me damages.

I had laser treatment on my face that resulted in a blister and scabbing approximately 15mm x 10mm on the bridge of my nose. This scabbing lasted six weeks and has left me with a permanent, very apparent scar.
The clinic initially refused to accept any liability for this, only agreeing to look into the matter when I threatened legal action.
Their first response to my complaint was extremely dismissive with the front office manager (not a medical professional) asserting that “Epidermal crusting, wound and scarring are all possible side effects of IPL.”

During my assessment for treatment, I had been informed by the nurse carrying out the procedure that the sensation felt during IPL laser treatment would be akin to a “snap” from an elastic band on the skin. At no point did she do a patch test with the laser equipment she intended to use.
At the scheduled session, the first part of the treatment seemed to proceed without issue; the laser did indeed feel like a short “snap’ against the skin. Only when the nurse proceeded to work on my nose did it all go wrong. Whatever piece of equipment she used caused extreme pain and burned my skin severely (I do not know if it was the same piece of equipment used throughout the entire procedure).

At a follow-up meeting to discuss the scarring, the nurse expressed great regret at the outcome of the treatment, while the clinic manager sat in silence, obviously not wanting to incriminate the clinic in any way.
After much stonewalling re remedial treatment and/or compensation I was forced to initiate legal proceedings, having grown extremely frustrated with the hitherto terrible response.
A while after initiating my claim, I was fobbed off with an insulting offer of compensation that would not even cover the cost of any remedial treatment that I may have wished to take elsewhere.
As stated above, at the end of 2025, the clinic eventually offered me a financial settlement that was acceptable to me; though the main reason I accepted is that I am moving abroad this year and could not wait any longer to resolve this matter.

The Private Clinic is an absolute disgrace. I am utterly disgusted at the attitude of the staff during the entire process of claim and counterclaim. The nurse who carried out the treatment should not be allowed to practice such procedures. She has possibly left me scarred for life; I do not know if the scarring on my nose will ever fade.
Each day when I look in the mirror to brush my teeth I am reminded of the disgusting, shameful response from the Private Clinic and the ineptitude of all involved.
In short, do not go anywhere near the Private Clinic.