The Entertainer Opiniones 

I had several items arrive damaged due to improper packing. I got one item refunded as it was out of stock and was promised replacements for the other two. It’s been over a week of trying to confirm whether or not this has been actioned and I haven’t been given a straight answer.
They replied to this review requesting details which were provided and still no resolution almost 3 weeks later

Unprofessional, unreliable and not trustworthy. I purchased the items on the 20th May with an expected delivery by the 25th May. I chased all day 26th May as the items had not arrived to be informed that a manager would call me back and the items would be delivered by 9pm on the 26th May. However, I had to chase a further three times to chase the manager but I didn’t receive a response back. The items did not arrive again therefore, the next day I contacted the company again and spoke with the manager who confirmed they would call me back by 3pm to inform me of the expected delivery date. However, I did not receive a call back and was told that the manager was too busy to speak with me but had refunded my items. The presents were for my 5 year olds son birthday present and the lack of empathy, compassion and customer service is inadequate. The professional courtesy to agree to contact myself multiply times and all levels throughout the company and not fulfil the expectation is deeply disappointing. I will never be using this store again and will revert to other toy stores.

Sharnee was able to very quickly deal with my query and cancel an order for me

Refiloe Was great really helpful and quick. And sending me replacement next day. Great service

I took my autistic daughter down to this shop Coventry lower precinct today to spend some of her money on Pokémon cards, but was met with discrimination by the manager and til worker, because she was talking to the lady in front of her who also had a disabled child they refused both of them service under nonsense reasons such like
"They were seen talking in the queue, they are together" which wasn't the case I went in to show it was my bank card and physical id because of my own physical disabilities not being able to stand in qué I had my daughter stand and wait, and we didn't arrive there til 8:46am and was lucky to be 3rd in qué or so we thought, this then changed to my behaviour on challenging the staffs blanket accusation then it was they had apparently been given phone calls before they opened saying that my daughter and others had been reported to been seen in groups and my daughter apparently was with this woman and child which again is nonsense we had literally just arrived in the city centre and had just come from raymans and this lady was already there.
Shop policy is per customer not "we can say who is or isn't in a group" and then make excuses not to give service.
This experience has also been reported to corporate office overall a negative experience that didn't just effect me and my daughter but entire qué of people that had been in qué from 8.46 onwards for the shop opening at 9.30am just to be refused on baseless grounds. I would avoid this particular branch of the shop and go elsewhere. This isn't customer service it's discrimination and after being a shopper there for nearly 13 years I won't be returning there. Workers like them destroy good businesses with this terrible power tripping behaviour. It needs to be addressed asap before people stop shopping there altogether. Normally my experience in this shop is positive never a bad word but today sealed it for me. There are better options like toytown to go to and get the same products with better staff attitude, energy and prices.

Great customer service from Laeeqah. Thank you.

I ordered a slide for my granddaughters birthday
When It didn't arrive when stated I messaged customer service to enquire to be told it had gone to the wrong hub someone had printed the wrong label but it was sorted and now on its way
My parcel finally arrived after her birthday to find missing items
We can't even put it together its just sat in the box
After messaging again I'm told I have to wait for the warehouse to respond to see if they even have the parts
So unprofessional !!
I won't be ordering again

Great products and excellent customer services. Always helpful and meet my needs.

Had to contact customer services for a couple of missing items and the communication was absolutely great! They went beyond what i was expecting, by sending my missing items to my home address instead of the original delivery of click and collect. Saving me another trip to the shop.

Placed an order with the entertainer. Tracking details showed to be delivered by yodel on Saturday and Monday. The item never arrived. Tracking details show delivery was never attempted. Seem to be AI replies by email. They confirmed they would refund on email but a few days later send random replies. Very strange company. Poor customer service.

The chichester branch staff are very helpful and helped me finding a great game

Brilliant service, really easy to contact customer service, Sharnee was amazing. So helpful and sorted my query out straight away. Impressed!

Updated 21st May
Ignore everything written above. After what was initially brilliant service or what appeared to be. Having heard nothing despite repeated emails to customer service to see what was happening with my order I have now been told that it has not been processed (and cannot be) and a manager would call back at 11. Still waiting and feeling panicked as my little boys birthday party is 11am on Saturday (in 2 days time) WOULD NOT RECOMMEND very disappointed

My item was despatched in time, I received the courier acknowledgement email, but it wasn't delivered and the tracking information wasn't updated. After a few days, I completed a customer service form online and a replacement item was despatched promptly with no quibbles.

Quickly resolved my issue due to damaged packaging and sent a replacement thank you

My experience from the Entertainer has been great on this occasion.
I ordered for click and collect on 9th May. 1 item said it had to be delivered to the store which was fine. This should have been 14th May. I have done 3 online contact us forms all have which have been unhelpful and to wait for it to be delivered to the store.

I rang the store and spoke to a gentleman called James who was quite helpful.

I messaged on Facebook messenger and spoke with Laeeqah who was helpful. She has arrange for the items to my home address instead with no extra cost for delivery. This is due to it being over 10 days now which shouldn’t take this long for click and collect.

O haven’t had an issue before. But seems there not great communication here and deliveries to the store isn’t being followed up.

Ordered next day delivery for an item that never came, however Refiloe was very quick with their response in offering a replacement/refund and they were also really friendly too

Order placed easily. I had to get in touch due to a spelling mistake, prompt, polite, helpful replies. Product coming straight from manufacturer, kept up to date with everything. Really helpful. Really happy with my purchase

Had an issue with my order which was quickly resolved by the team and a replacement item sent. Original order was received quickly. Overall happy with service, would buy from the Entertainer again.

Got a blunt email saying my parcel had been delivered to wrong store and would I like a replacement (never mentioned a refund) asked if it could be sent on to a store local as I would really like the item. Next thing an email for refund no apology and no reply. Disgusting customer service, now I have to reorder at full price!! Avoid.
Poor customer service and delivery service.