Think Green Partners Opiniones 

I was very impressed with the rapid response from TGP when my solar batteries switched off with a loud bang. I reported the incident at 17.15 on 20/02/23 and was immediately offered a visit for 09.00on the next day. The technician arrived on time and was the cheerful man who originally installed the equipment, so knew the layout. He checked everything and diagnosed a transitory power failure. The equipment had already reset itself and is performing well. The reassurance he gave me was very welcome. I congratulate Think Green Partners on their excellent customer service

This is not a complaint about a specific occasion in my relationship with this company since October 2021 to date. After sales treatment is abysmal and a battery installation started in June 2021 has only just been completed and not to my entire satisfaction. The standard on technical knowledge and skill demonstrated during installation mostly well below average.

I was looking for advice on solar as I moved from Essex to Sunderland and my property had solar from the previous owners, TGP gave me the advice I needed and offered me a free site visit to check everything over and also a quotation for some battery storage, the customer services team were polite and very helpful. I look forward to the visit!

Already had solar panels and battery but welcomed opportunity to upgrade to bigger battery and ability to charge battery overnight from grid when electricity cheaper as well as using solar energy generated during the day. No pressure to upgrade. Installation today efficiently completed in short time by friendly and knowledgeable installation team. Customer services team always friendly well informed and efficient from my point of view.

service and staff perfect. have dealt with them on numerous occasions and have been very well treated with all work and correspondence. highly recommended.

Myself and my partner just bought our first house and have been interested in solar due to the cost of energy bills rising at the moment, I called for a quotation and a survey the team were very helpful and I was very impressed with the turn around, I had a surveyor come out go my property the next day and have been given a quote for my property already and have a potential install date!

all work completed quickly and efficiently no problems so far (only 24 hours) all the work carried out by TGP on my property seems better than previously done by other (disappeared) companies.

Already had solar panels, TGP fitted a lux power tek and us 3,000 battery very happy with the installation the two lads that came were on time and did a very tidy job, very polite and friendly this is why we gave 5 stars. They were also very helpful over the phone.

I had hoped I was dealing with a reliable company.
Two additional batteries were installed along with a Lux Power charger on 7 Dec. I also signed up for a 7-year Heat Pump service plan. Having emailed twice about a battery being in the alarm state, there have been no replies. I had been told the heat pump would be serviced in the afternoon of 16 Dec & I would be given a time in the morning. When I rang this afternoon to find out what time to expect someone I was advised there was no booking & nothing is bookable now until 3 Jan!! Will Customer Services get back to me this afternoon about the fault that has now developed with the heat pump?

The team arrived on time, having driven up from Kent. A decision was made on where to install it, and the work was completed in record time. The young lady then took me through how the app worked on my phone, the work space was cleared of any mess and they left to go to the next job. Well Done .

Turned up on time. We’re polite and professional. Completed the job and took all the rubbish away.

Paid deposit and batteries installed within a week. Very happy with this firm

AVOID!!!! This disgusting company tried to coerce my 80 year old dad to send them MORE money for a problem THEY CAUSED! After hearing their manipulative tactics over the phone, my brother and I checked his bank statements and he has sent them over 10k over the years! For solar panels!!!! Cruel, greedy scumbags who manipulate the vulnerable during a cost of living crisis! PLEASE AVOID!

Taking advantage of the elderly.

I overheard TGP on the phone with my father. They were aggressive and tried to coerce him into spending more money fixing a problem they had caused.

They recently fixed a battery that was too strong causing the whole system to short-circuit. Then they had the cheek to ask for more money to fix it. Thankfully I was around to see the tricks they were up to but I fear the other elderly people they prey on do not have that opportunity.

Awful firm, nothing more than a scam. Avoid at all costs.

Had problems with the Wi-Fi connection but the girls were so happy tell me all sorted out thank you

Correction to previous update....
After the install was completed and paid for, I received a " confirmed order from TGP stating that I was having a 3.68 kwh installed + all of the other equipment installed, so I contacted TGP and they stated that it was a mistake and I should have had a 6 kwh installed, but a 6kwh was actually installed, but with undersized AC connections which could cause a fire at maximum output. SO firstly I called in an INVERTER EXPERT who told me that the inverter supplied was an RSM 6000 6KWH inverterand that the AC connections were 50% undersized and should have been 50% larger and be sheathed to be fully compliant.
So I then contacted MCS and they recommended a company to be able to resolve the issues.
So I contacted Tarven Electical, who sent out an inspection team to check the install.
They stated that the panels installed by the team run by TOMMY was really well done and could find no faults.
But the AC side of the install, they considerer to be suspect to say the least
They have now completed the work to correct the AC side of the system + properly labelled everything + provided a G99 and sent for full documentation
FULL STOP.............

Very happy with our solar panel installation. All is working well. The team were very professional and tidy. They also helped with the app set-up which was particular helpful.

Mr and Mrs Pacheco

We had solar panels and batteries fitted. The sales team were good with the advise they gave to meet our needs. The installers were on time and completed installing the whole system in a day, which appears to be working correctly. The installers were very young and and untidy in their work, not inspiring confidence. The mesh guard was not supplied initially but has since been fitted and we are still waiting on instruction in the use of the app.

They came as arranged three weeks ago on the day agreed one hour ahead of the time agreed. Tried two other firms who were weeks overdue. TGP Very professional. Very tidy took all packaging. Installed one Lux, 2 batteries in space available. Follow up good too. 5stars.

Hi I already have 2 batteries 4.8kw but decided to have 2 more making 11.8kw the installation went well drew the engineer did it in no time we will get the most from them in summer they were fitted the next day after signing so thanks to drew everything working OK 👍