Tourism Holdings Opiniones 32

We had lots of issues with the motorhome from Britz. We hired the Odyssey and unfortunately got the east-west bed configuration, we would have happily paid more for the north-south version as the east-west is NOT worth paying the same for! We are both over 60 and it was not easy getting into bed as agility to do so was important. The bed sizes were both more like a king single, luckily we had the drop down bed as well so we could each have a bed, as to both to use one was too small. Getting into the beds you had to climb a steep ladder for each, with the back bed having an opening to get up into of about 1m. The pics on line are deceiving and don't show the true height of the east-west bed or dropdown bed. If you were a big person or have mobility issues, this motorhome would be no good for you. The mattress at the back was horribly stained and they provided no mattress protectors, it was disgusting and should have been steam cleaned! The sheets provided were either damaged or stained, one with oil stains all over it! If you get the chance, clean them yourself before use! One pillow out of 4 had a pillow protector, the pillows were old, stained and lumpy. The mattresses were hard and uncomfortable to the point of getting sore from sleeping in one position for too long. The front windows had no curtain to block out external lights or sun in the morning. The side windows at the front had covers (hiding in the back storage section) to use but the suckers for them had all been lost, making them useless unless you had tape to stick them on. No toilet treatment liquid was provided, even though we were told there was meant to be 3, we had to purchase our own but at least they refunded us (back on the card so you lose out on the exchange rate costs). The glass shower surround you have to pull around you but it wouldn't sit properly and had to hold it out with my foot while showering to stop it closing in all the time. One battery kept telling us no power when we weren't plugged into power, and the water level meter didn't work, even though they told us re water level when we picked it up, it meant we couldn't go off grid for more than 1-2 nts without topping up by using a caravan park. Water hold, both fresh and grey water, would only last 2-3 days before having to top up or empty the grey water, this was even with using public toilets and the motorhome toilet just at night - toilet waste needed emptying every 3 days even with public toilet use. It took us 3 days before finding the dishwashing liquid and teatowel (after we bought our own), they were hiding in a casserole dish with a lid in the top cupboard near the door and not under the kitchen sink where you would expect to look for it! No baking tray was provided for the oven, so use of it is very limited to one casserole dish and an enamel dish too small for much use and definitely not set up for a family use. No plug was provided for the kitchen sink, though you can't use much water anyway before running out, so no plug can be worked around. The base for the mattress at the back kept lifting up every time we went over a bumb and thumping down. The drop down bed doesn't drop right down (sits slightly higher than the back bed) and is flimsy, ok for a couple of kids but 2 adults.... No way would you comfortably get 4 adults in this motorhome, it was squishy even for 2. Don't bother with the extra payment for the fuel and gas top up etc unless you are doing over 1500km for the trip, using heaps of gas (we thought we wouldn't but didn't due to limited off grid use), not worth it. We paid extra for chairs and a table to sit outside, used twice in 17 days due to sandflies by the millions, meaning you have to put on heaps of insect repellant but even then they still hover around you make sitting outside not enjoyable. We thought Hamner Springs might not have them but still did at the caravan park.

We paid more to rent a camper from thl. We had no sooner driven out the front gate than we had to return to get the rear door fixed

Other issues

Engine warning light on for a week. Just keep driving they said when I reported it
Unroadworthy tyre
DVD did not work
Bbq had been removed and replaced with a $30 gas ring. Useless
We had to get in for a number of days through the drivers doors as the main sliding door would not open. I fixed that myself
The climate control would not heat. Again I fixed that
The grey water tank had not been emptied. It stank and had clearly been like that well before we rented it
In many occasions the vehicle would not recognise the key fob.
The vehicle had had a very hard life. At $10,000 for three weeks we were expecting something nice

Many of the issues were reported early and I told them we would be in Queenstown for 2 full days. They called me on the late afternoon before we were leaving and wanted me to bring it in the next day. I told them we had steady booked ahead and couldn’t stay the next day without losing our booking fees. No solution was offered

They were the worst organisation bar none. Their responses to me were an insult. I wouldn’t recommend them to my worst enemy

We booked a 50-night motorhome through RatPack Travel and THL (Apollo/Mighty), and the start of our trip has been extremely disappointing and stressful.

When we collected the first motorhome in Adelaide, it was immediately clear that it was not fit for purpose. The vehicle was leaking through multiple windows and dirty inside, making it unusable from day one. We had originally booked a campsite about 50 minutes away from the depot for that night. However, after realizing how severe the leaks were, we decided it wasn’t feasible to drive so far in a defective vehicle and instead booked somewhere local. Unfortunately, we were still charged for both nights, as the original campsite was non-refundable, adding unnecessary stress and cost.

We picked up the motorhome and called THL to report the issues at 3:38 pm, only to find the depot had already closed for the day. It’s frustrating that a company renting vehicles for long-term trips closes so early at 3:30 pm, leaving customers with no immediate recourse and forcing them to begin their trip with a faulty vehicle.

THL provided a replacement motorhome the following day, but it is also not acceptable for use. The second vehicle has multiple serious issues: a leak under the sink, a shower that won’t drain at all, the awning nearly broken, a shower door that cannot lock so will leak if being used, and it even tripped out at the campsite, leaving us temporarily without power. These are basic functions that should work reliably on any hire vehicle, and the repeated faults have caused major disruption, stress, and frustration at the very start of our 50-night trip.

When we asked for a refund for the first faulty vehicle, we were told no, because an alternative vehicle had been offered. This is unacceptable, the replacement vehicle is clearly not fit for purpose, and we cannot continue our trip in these conditions.

For a high-value, long-term hire, we expected reliable, clean, fully functional vehicles, and unfortunately this experience has been far from acceptable. The repeated issues with multiple vehicles, combined with the early depot closing times and non-refundable policies, make it very difficult to trust this company.

Our advice to future customers: Do not book with this company. Inspect vehicles carefully before leaving, document any issues, and be aware that fleet reliability and support may not meet expectations. This experience has caused significant disruption which is likely to be ongoing, expense, and disappointment at the very start of our trip.

Here’s a professional, factual Google review you can post:

1 Star – Disappointing experience and no resolution offered

I recently hired a campervan from THL at an airport location in Tasmania and unfortunately had a very disappointing experience.

Our flight was delayed (a common and foreseeable occurrence in air travel), and we arrived after 3:00 PM — only to discover that the airport-based hire office was closed, with no after-hours collection option, no key lockbox, no emergency contact arrangement, and no alternative pickup process.

As a result, we were left without transport or accommodation upon arrival, causing significant stress, additional expense, and disruption to our travel plans.

While THL acknowledged the inconvenience, they declined to offer any remedy, including a refund for the unused first day of hire. Their position was that business hours were stated in the booking confirmation and that flight delays are outside their control.

However, in my view, an airport vehicle hire service that closes mid-afternoon without any contingency for delayed flights falls short of reasonable consumer expectations. Flight delays are entirely foreseeable, and the absence of any after-hours solution represents a significant service gap.

The financial loss and disruption we experienced were not caused solely by the airline delay, but by the lack of operational safeguards or flexibility from THL.

I had planned to document this campervan experience as part of my Tasmania travel content across YouTube and Instagram, but unfortunately the situation significantly impacted both our trip and our planned content.

I am sharing this review as an honest account of my experience so other travellers can plan accordingly — particularly if arriving on an afternoon or evening flight.

Disappointing outcome and even more disappointing customer resolution process.

We had an amazing experience with thl. We booked through rat pack for the second time as they are absolutely fantastic and did all the work for us, including extras and insurance. We arrived thl Hume Hwy Australia and thought it was going to be slow due to lack of staff. However the gentleman we dealt with was polite and efficient. We had a 17 day trip and on return it was again all done very smoothly. We will certainly use rat pack again for souring as such a great company, thank you for a fantastic trip !!

I am very upset about the time with our camper. Completely worn out and totally overpriced. It was loud while driving , you can’t listen to music, the air conditioning doesn’t work. We had a little problem with a valve and nobody helped us. We had to go do a tyre service on our cost, although we’re premium costumers. I can tell more, but I am very angry and I didn’t had any fun. Good luck to you and your family to go with thl

As a kiwi; observing THL’s service is embarrassing. Waiting hours to collect a rental vehicle when people have traveled a long distance is not acceptable, and on a global stage is laughable. Tourism is one of the cornerstones of the New Zealand economy. This kind of experience is a terrible introduction to the country. The managment team need a shake up. The staff in the stores are all good to deal with; but the process and operations managment come across like a complete joke.

We hired a Maui camper van for our trip from Brisbane to Sydney. When we picked up the van we inspected the van outside. We also had an explanation of all the equipment etc inside and outside of the van.
Half an hour into the journey the brake failed. This was an intermittent fault, I presume this will have been reported prior but due to working at the time of pick up nothing had been fixed.
When we got to our first campsite, we found the fridge and bin smelled of fish, The seats were covered in a fine grit, the toilet cassettr was empty but smelled beyond belief and had to be washed before it vould be used.
When we filled the fresh water up we found the adapter was not present in the hosr equipment,
We had to rely on help from other campers.
No lebelling ramps were provided. When we asked about this the Sydney office said we don't have ramps to provide.
Overall lack of essential equipment and cleanliness is the reason I will not be using these vans again.

we have waited very long time for check in and the quality of the camper was very low especially for the rental price.
they forgot to provide also part of the value pack we paid. the drawer was opening to every turn and the loo door fell off just by driving. we were not refunded for anything.

I believe that THL own Mighty Campers, Maui, Britz & Apollo. From our experience don't use them. Below is a copy of our post holiday correspondence which has been sent by e mail once and twice on their own website contact form. Other than an automated receipt no response has been received.
As follows:-
Dear Sir/Madam
My wife and I have recently returned home after a 16 night holiday in your Motorhome in Tasmania. Your reference above refers to this hire.
During the holiday several unsatisfactory problems were encountered which I list as follows:-
After collecting the vehicle from your depot at Hobart Airport it became apparent that the vehicle was not clean, comprising dirty cutlery, glasses & cups. The chopping board was filthy with ground in dirt along several cut marks. There was also dirt above all the window cassettes and seating. All of which we had to clean. Upon returning to Hobart at the end of the holiday the manager said that she would refund the cleaning package fee. This has not been done.
During the initial inspection with your member of staff, there was a red light showing on the hot water unit. This I presumed meant the hot water was on. This was not commented on or explained by the staff member. After a night of cold water I had to make contact with you to be told that the red light meant the system was in fault and needed re-setting. This worked but nonetheless should have been identified at the outset.
Throughout the holiday the fridge kept switching itself off. The first time it happened some food defrosted. This fault continued many times and we had to constantly check if the fridge had turned itself off.
The roof leaked near to the air con unit. This was reported by email but we were told that your engineer in Launceston was busy. With almost 2 days notice this is not good enough. 1 engineer in Tasmania's second city. Very poor customer service. We weren't prepared to disrupt our holiday to fit in with your engineers "free day" so we continued to mop the floor and work top whenever it rained during the holiday.
On the first night we noticed that there was debris floating in a glass of water. Further investigation showed that the cold water tank was producing dirty water. Fortunately we were on a site, so I had to flush out the tank several times to remove the debris. Surely the water supply should be checked if not sterilised prior to a vehicle going out on hire. Are you trying to infect your customers with Legionella!!
A warning light on the dashboard was constantly illuminated saying a rear bulb was out. All bulbs were checked and working. Apparently this was a wiring fault as on occasions the headlights would only switch off if I turned the windscreen wipers on.
On several occasions the handbrake offered no resistance on the cable. It was just "Free moving". Another contact required with your call centre. Solution "Pull the handbrake hard as it's a heavy duty handbrake." This worked but surely isn't normal. This occurred several time during the holiday.
The air con unit only emitted warm(ish) air and was in need of a coolant re-charge. Completely useless as a cooler and not warm enough to provide any heat.
Regarding the heating, when I collected the van I specifically asked if the heating in the van reverted to gas when not plugged into the mains power and was told it did. This was not the case and it became apparent why there was an electric fan heater in the vehicle (no good unless plugged into mains power)
The front gas ring would not remain lit once the knob was released. Probably a faulty thermocouple. This should have been found on the pre delivery inspection.
The tin opener left in the drawer was broken into two halves. We bought another one which we left in the van. Again this should have been found beforehand.
I understand that levelling chocks are not supplied. Several sites we were on were not level. This maybe something you need to consider.
In conclusion, we have hired motorhomes in several European countries, Iceland and New Zealand. By far and away, this vehicle was the most sub-standard and fault ridden motorhome that we have experienced. Besides the promised cleaning fee which has not been paid, I would hope that after reviewing the matters highlighted, you will make a meaningful offer of compensation. We don't expect to come away on an expensive holiday to have to deal with these sort of complications, most of which were completely avoidable if the vehicle had been properly cleaned, checked and serviced properly prior to it going out on hire.
I look forward to hearing from you as soon as possible.
I cannot believe the ignorance of this company. I hope that this review may generate a response. Update to follow.
IT IS NOW 15th FEB 2026 & not a word from this company. AN ABSOLUTE DISGRACE

One star only because there is no zero star option. Have owned and hired motorhomes, and realistically know that there will be a problem or two to solve along the way. That’s life. But this was by far the worst experience ever!!! We hired for three weeks, from Hobart, Tasmania, and returned 3 vehicles during that time because of a range of issues and defects, including: Slow, inefficient pickup; lack of relevant information; dirty vehicles; freezer not working; broken or missing shelves in fridge; complete breakdown in remote area taking 2 days out of our hire time; promise of total refund of our out-of-pocket expenses that we were told would be fully reimbursed; bald tyres; regular service missed according to service sticker; bed too short although we had asked about it before booking; water pressure a dribble - could not use shower; inaccessible storage space … a total of 5 days out of our 22 day holiday wasted. My husband has incurable cancer, and this may have been our last precious holiday together. Sooo disappointed and angry at the way they treated us during and since. Dismissive and rude.

We did a relocation from Christchurch to Auckland for a very good price. Unfortunately, that was the only positive part of the experience.

The pickup already took almost two hours, which was annoying but manageable. After that, everything seemed fine - until another driver hit our vehicle and caused minor damage. The accident was not our fault.

When we returned the vehicle, thl immediately charged us the full excess and made it very clear that they would not help us at all. No support, no guidance, no real customer service. We were basically told: pay first and deal with it yourself.

Now we are forced to chase the other driver’s insurance, file police reports, and contact insurers entirely on our own, just to try to get our money back. thl offers zero assistance, even when you are clearly not at fault.

This completely ruined what was otherwise an amazing trip to New Zealand.
If you do a relocation with thl, be aware: you always pay the excess, and if anything happens - whether it’s your fault or not- you are left alone.

Extremely poor customer service and a very stressful experience.
Would not recommend thl or their relocations under any circumstances.

Picked up our van today took 3 hours waiting around. People arrived and left before us. Have a different van to the one we booked. They do not care about leaving you sat around and ruining plans after travelling 24 hours.

The courtesy bus never came back to collect us from the international airport. I rang THL twice and on the 3rd call I was told to get a taxi there or book a motel and come in the morning. The staff were lovely after we paid the $50 the taxi driver said he wanted to get us 10 mins up the road to THL. The courtesy bus driver was there when we arrived at THL and tried to tell us he had been back twice and we must have been in the wrong location.. we were in the correct location and as we saw him close the back door and leave when we were walking to the pickup spot. We had numerous issues with our motorhome during our 3 week hire. leaking sky lights , which they did get repaired but in our time. A faulty battery which had to be replaced. draws coming open as we drove along even though they were locked. A screw missing frome the table that folds down to a bed. So the boards kept coming off. (we replaced the screw to save having to find another repairer) , also a screw came off the door hinge (again we replaced this to save on time,) we had asked for a satellite TV , as we know NZ has a lot of rainy weather. only to get a TV that can only use DVDs or USB no satellite. the freezer door in the fridge fell off. It looks like an old break but had been jammed back in.
The staff were really nice but when I mentioned the issues when we returned the van, I said Id like a discount or some compensation for all the issues. I was told someone would be in touch. Its been a few weeks now and Ive heard nothing. We paid good money for a 6th berth motor home for 3 weeks and only for it to end up being a nightmare holiday. Ill never hire another motor home again.

Unacceptable delay and poor service
After a 16-hour flight, we waited more than 3 hours at the THL New Zealand rental office, even though we had checked in online and fully prepaid.
Everyone who arrived after us got their camper before we did.
Only after two hours did staff inform us of an “administrative issue” on their side — they couldn’t see our payment, even though everything was confirmed.
We were left sitting with a tired four-year-old child and a partner who requires medical care, without any empathy or proactive help.
We lost half a day of our trip because of THL’s internal mistake.
Very disappointing experience

I booked a campervan through Apollo Camper and the pickup location in Sydney was listed as Banksmeadow. After completing the booking, the confirmation email said they are going to “relocated” to Bankstown. This was not mentioned upfront and caused a lot of inconvenience for me, as the two locations are very different. Clear and accurate information about pickup locations should be provided before booking, not after payment is made. Very disappointing experience.
Britz Confirmed - ABV625662-1

Return to Perth from Brisbane $1 a day deal. The van was new maui 4 sleeper.van was rubbish from beginning with aircon cover falling off crockery flying around cabin unsecured !bed useless !but worst was the road noise when travelling, unbearable loud .no way you could sleep 4 let alone 2.if you read fine print insurance is next to useless.and we are doing them a service by delivering the thing .people we met were paid to do this not long ago !!??I can't recommend against this deal strongly enough.

I did a Campervan relocation and due to the straps being faulty, they came loose and smashed the back window. As a result they refused to give me the $250 fuel allowance for the trip ( despite us spending around $700 on fuel to get the car from Brisbane to Darwin ) and took half of the $1000 bond we paid ( bought additional insurance to reduce liability ). The $500 they owe me still hasn’t arrived and it’s been 7 days since they told me they put the refund throug, every attempt to contact them to sort it out has ended with me being told there’s nothing they can do about it. They refused to accept any blame and overall haven’t seemed to care at all

We rented a premium 'Elite' campervan from THL in New Zealand for a significant cost, expecting a top-tier experience. Unfortunately, we encountered multiple major issues including leaks, electrical warnings, and a malfunctioning stove. On-road assistance was slow and unhelpful, forcing us to continue our trip with a faulty vehicle. Despite our attempts to resolve these issues, THL offered only a minor refund, which felt insulting given the disruption to our vacation. We were told the 'Elite' status meant a newer, premium vehicle, but the condition of our van was far from it. We cannot recommend THL. In fact, given our experience with their 'Elite' model, we can't imagine how bad their non-elite vehicles must be.

**Disappointing Experience with THL – Apollo Euro Deluxe 6 Berth**

Our rental experience with THL’s **Apollo Euro Deluxe 6 Berth** motorhome was far from satisfactory due to multiple issues with the vehicle and poor customer service.

**Vehicle Condition:**
- The motorhome was in poor shape—rattling excessively, with doors opening spontaneously while driving.
- The water heater and interior heater were both non-functional.
- Stained and filthy cushions throughout, with no cushions provided for the middle bed.
- A broken chair and a rear bed that had been poorly repaired (using a wooden log as a replacement).
- All drawers opened while driving, making the journey unsafe and inconvenient.

**Lack of Proper Orientation & Service:**
- The pickup process was rushed—just a quick key handover and a signature request. No proper walkthrough or orientation.
- The staff member assisting us was new (on her second week of a working holiday), leaving us without adequate guidance.
- The provided instructional video was for a different model, making it useless for our rental.
- No explanation of basic functions (e.g., what runs on battery vs. gas), leading to confusion.
- The CO alarm started beeping unexpectedly, causing panic—we later realized it was due to luggage placement, but this could have been avoided with proper instructions.

**Other Issues:**
- The petrol tank was not full as promised—the gauge dropped significantly within the first 10 km.
- Road user charges were not accepted in cash upon return, contrary to expectations.

**Overall:**
The **Apollo Euro Deluxe 6 Berth** was poorly maintained, unclean, and unsafe in several aspects. Combined with the lack of proper customer service, I would **not** recommend THL and will not be renting from them again.