Three UK - 3Store Basildon Opiniones 

61
TrustScore: 5 sobre 5

4,8

100 Town Square, SS14 1BX Basildon, London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone. I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptionally good service from an assistant called Rob. Most helpful and friendly service I have ever received. Would rate higher if I could.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account probl... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Electrónica y tecnología

Sobre Three UK - 3Store Basildon

Escrito por la empresa

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Escrito por la empresa

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Información de contacto

  • 100 Town Square, SS14 1BX, Basildon, London, Reino Unido

  • 01268520719

4,8

Excelente

TrustScore: 5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(61)

30.198 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Adam helped me greatly

Adam helped me greatly. Thank you

8 de enero de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

That's wonderful, Jade. Adam is a star :) Thanks for the brilliant review -Scott

Valorada con 5 estrellas sobre 5

So helpful answered all questions and…

So helpful answered all questions and helped us find a a great deal for our daughter. Highly recommend as so knowledgeable

2 de enero de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey Kirsty, we’re so glad everything was sorted smoothly for your daughter. Thank you for sharing this wonderful 5⭐ review! -Veronica

Valorada con 5 estrellas sobre 5

New contact

Lovely service

27 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Valorada con 5 estrellas sobre 5

Emma was outstanding in helping us walk…

Emma was outstanding in helping us walk away with what we came in store to purchase she also went beyond to help us update our information and put in place things that was missing from our account

Thanks guys

22 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Woohoo, Tyler! 🎉 It’s fantastic to know Emma went above and beyond to get everything perfectly in place for you. Thank you for such a stellar 5 ⭐ review, you’ve truly made our day! -Kishan

Valorada con 1 estrellas sobre 5

Free Phones & Inadequate Security Checks

Someone went into this store and pretended to be me and took out a contract in my name. inadequate security checks. Did try ringing the store to speak with the store manager but no one answers the phone.

21 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Martin, we understand how concerning this situation must be, and we’re committed to resolving it quickly for you. Please reach out to us via live chat at https://bit.ly/3C43TKN so we can assist you right away. -Neha

Valorada con 5 estrellas sobre 5

Update grade success …

Went into store today for an upgrade for my daughter who is visually impaired. The guys in the store couldn’t be more helpful. Got the phone she wanted all fully set up in store . 1 happy daughter 👍🏼
Would recommend these guys to anyone . They helped people coming into store who was not even 3 customers.

10 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Now this is what we just love to hear, Cliff 🥰 This has made our day! We appreciate you taking the time to share this with us 😊 -Jade

Valorada con 5 estrellas sobre 5

Robb

Robb, was absolutly amazing, couldn't fault his service couldn't not have been more helpful. Patient and attentive.

8 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for your feedback, Jay, and it's lovely to hear that you enjoyed great customer service from Robb. We appreciate you taking the time to share this with us. -Michael

Valorada con 5 estrellas sobre 5

Amazing service

Robb was the customer service agent that served me. He was very good , professional & explained every detail of the information he gave me, as clearly as possible . His sale skills is outstanding.
Infact his service convinced me to get a new phone there & then although I only came in to store to ask for help with my iPhone.

4 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for this amazing 5⭐ review, Izuchi. We really appreciate you taking the time to send this over to us! Great work Robb🎉 -Jade

Valorada con 5 estrellas sobre 5

Carina from Basildon 3 Store

Carina at the Basildon 3 Store was brilliant. She was really friendly and did her best to communicate with me as a Deaf person. I felt comfortable and understood, and she made the whole experience so much easier. Thank you, Carina

21 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Valorada con 5 estrellas sobre 5

Carina who helped me was very friendly…

Carina who helped me was very friendly and helpful, she went through everything and made sure I got the right plan I needed.

15 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Valorada con 5 estrellas sobre 5

Emma in store was fantastic can't…

Emma in store was fantastic can't thank her enough, 10 ********

13 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for this fantastic 5⭐ review, Samantha. We appreciate you taking the time to send this over! Well done Emma 🎉 -Jade

Valorada con 5 estrellas sobre 5

Our assistant Emma was helpful

Our assistant Emma was helpful, patient and took her time to ensure we felt comfortable with the choices we made whilst being guided by her expertise.

10 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thank you for the great review, Colleen. We're pleased Emma was thorough and patient taking you through each step with care :) -Scott

Valorada con 5 estrellas sobre 5

Cristina was extremely helpful

Cristina was extremely helpful, friendly & didn't rush through everything. Provided all the info. I needed & more.

8 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Valorada con 5 estrellas sobre 5

Every exceptional helpful and we felt very…

Every helpful and we felt very comfortable

7 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for your feedback, Raymond, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Valorada con 5 estrellas sobre 5

Amazing service and very helpful

Amazing service and very helpful

7 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Valorada con 5 estrellas sobre 5

Very helpful to an elderly phone user…

Very helpful to an elderly phone user and cleared issues on old phones to make them safe for family use

5 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for this amazing 5⭐ review, Caroline. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Valorada con 5 estrellas sobre 5

Three

Carina was excellent along with the rest of the staff

3 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Carina. We appreciate you taking the time to share this with us. -Michael

Valorada con 5 estrellas sobre 5

Best place

Best place, always professional and nice, highly recommend

2 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Valorada con 5 estrellas sobre 5

Compliment Lewis In Basildon

I had the pleasure of meeting Lewis, today, customer advisor at Basildon branch. He was most helpful, patient and knowledgeable. 5 star service. Great discovery meeting. If only we had more of Lewis in stores it would be great. Thank you.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Valorada con 5 estrellas sobre 5

Repairs for phone

Went down to the Basildon branch has i had a problem with both me an my wife phones..Lewis an Emma was the assistants working that day.they was both absolutely fantastic from the moment we got into shop so helpful and explained everything we needed to know .they talked us through everything wot was happening. Very very impressed by them both 👏 excellent,service

31 de octubre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Basildon

Respuesta de Three UK - 3Store Basildon

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

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