Rushed into store on Friday morning in desperate need of a WiFi solution. Left within a few minutes with a solution that has not only saved me £70 but also provided a far better download speed than... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I went in for a desperate upgrade because my current phone stopped charging and I rely on it for work, schools and home. Paul was nothing but amazing. I was on a time limit as I started work in 30 min... Ver más
La empresa ha respondido
I was served by Harry Cannon today. I met Harry at the beginning of September when I was changing the phone contracts for my son and his GF. Harry was super helpful and informative. He explaine... Ver más
La empresa ha respondido
I ended up in the 3 store after smashing my phone and my old network being incredibly unhelpful. Dave was amazing he helped find the best phone model for me, told me exactly how to save everything fro... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Three UK - 3Store Basingstoke
Escrito por la empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito por la empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Información de contacto
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, Reino Unido
- 01256350538
4,9
Excelente
103 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ben was able to help me cancel my plan…
Ben was able to help me cancel my plan after trying both in store and online. He listened attentively and helped me sort my stuff out....thanks ben
21 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Yay Vernesa 🎉 Your kind words and 5 ⭐ truly mean a lot to us. We’re delighted that Ben helped you complete your plan cancellation smoothly and got everything sorted just the way you needed. Wishing you the very best 🥰 -Arvind
Harry was very helpful
Harry was very helpful. He built me a good deal and moved all my data from my old phone to new phone! Super knowledgable
17 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
From seamless data transfers and browsing to brilliant. We’re thrilled Harry helped you discover the perfect phone with options that truly fit. Thanks for letting us be part of your journey, Tom! -Ashifa
Callam was very helpful and…
Callam was very helpful and knowledgeable.
12 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Paul was extremely helpful
Paul was extremely helpful, knowledgeable and a pleasure to do business with. Thank you for being so helpful and making the process simple and easy.
8 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Love hearing this, Ross 💫 We're delighted that Paul took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
It was briliant
It was briliant, crisis averted, Harry Cannon gave perfect service, cannot fault
4 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Vivienne, thank you for taking the time to share this. It's great to hear that Harry Cannon provided the support you needed and made things easier for you. -Afaq
I was served by Paul
I was served by Paul, I had an amazing customer experience and very helpful
2 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Lovely, Charles! We absolutely love hearing this. We’re so happy to know you received the best help from Paul. Thanks for this fantastic 5 ⭐ review! ☺️ -Kashish
Just been to the basingstoke branch and…
Just been to the basingstoke branch and was helped by Paul, the man was a fountain of knowledge and made the process of updating my contracts and upgrade of phone smooth and simple.
Great customer service
28 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Thank you for taking the time to leave this review, Steve! 😊 We are thrilled that Paul made your upgrade and contract updates smooth and straightforward at our Basingstoke store. 📱✨ -Veronica
Harry was very helpful
Harry was very helpful, knowledgable and polite. New phone and data transfer done and dusted and entertained my grand daughter the whole time!
19 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Really kind of you, Sarah. We’re glad Harry was able to help with your new phone and make the visit comfortable for both of you. 😃 -Ayesha
Popped in to change some personal…
Popped in to change some personal details on my account and was met by a very polite staff member called Paul.
He was amazing and helped me with everything I needed and also my dad was with me and he also helped my dad with questions on his account which he as really impressed with.
I’m sure the other staff members are very helpful also but Paul today went beyond amazing customer service today and me and my dad both left very very happy .
Thank you Paul
Hello the great work
18 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hi Jamie, it’s brilliant that Paul could assist both you and your father with those account updates. We’re glad his expertise made such a strong impression and left you both feeling so confident in the support you received. -Kishan
Paul was very helpful,patient and…professional
Paul was very helpful,patient and explained everything clearly. My first language is not English but he was clear and easy to understand. Paul did not rush me to make a decision instead he gave me time to think so I could make the right decision. Thank-you Paul I would recommend you to my friends and family in the future.
15 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hi Olena, it’s fantastic to hear how Paul made your visit so smooth. We’re glad he helped you feel comfortable and supported in making the right decision. Your recommendation truly means a lot to us. 🥰 -Kashish
Very friendly
Very friendly! Immediately met us when we arrived, we were unsure where to start with new phone and Paul explained a few options very helpful and left happy costumers. Thank You x
15 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Paul went above and beyond to help me
Paul went above and beyond to help me, on all 3 visits.
14 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
We’re absolutely beaming after reading your kind words, Sue! Paul will be so proud to know his support left a lasting impression and earned this perfect 5 ⭐ rating. -Ashifa
Thank you so much Paul
Thank you so much Paul. Fantastic, professional experience in Basingstoke Three!
9 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hi Alison, we’re thrilled Paul in Basingstoke store made your time so positive. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Having forgotten my ID first time…
Having forgotten my ID first time around Paul gave me all the information I needed for when I returned Returning 2 weeks later David helped and started the process of uphrading . He then kindly passed us over to Paul to continue
8 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Hi Ann, it’s inspiring to see how well everything was managed. Paul’s guidance and David’s support created a smooth journey, and their teamwork turned a challenge into a positive outcome. Wishing you a wonderful day ahead. -Manavata
Basingstoke
Met by Harry, not being tech savy he was VERY helpful and explained as he helped me set up phone. Thank you Harry.
2 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Thanks for sharing your experience, Shelagh! We’re glad Harry made everything straightforward and ensured you felt supported. ✨ -Veronica
Paul was super helpful in the…
Paul was super helpful in the basingstoke branch. He was super intentive and professional. He gave me all the options and made the upgrade of sim quick and easy.
31 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Julie, it’s wonderful to hear that Paul at the Basingstoke branch provided all the options and ensured your SIM upgrade was smooth. We appreciate your feedback. -Suhaas
Incredible Service from Paul
Paul was a fantastic help saving me and my fiancé good money on our contracts after they expired. Very helpful and explained it well.
31 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Boom 💥 Reviews like this truly make our day. So glad Paul helped you both find a plan that worked perfectly. Wishing you all the best ahead, Peter 😊 -Arvind
Three Basingstoke is the best phone shop ive ever visited
The manager nick set up my phone several times as i kept locking myself out he then transferred everything back. This was over a period of 4 months. He has now setup a pin so i cant do it again. All while having to translate from German to English highly recommend three basingstoke they are all so friendly and helpful
29 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Thank you for the wonderful shout out, Joachim! We’re so glad the Basingstoke store has worked out so well for you, and that Nick has clearly gone above and beyond. Thanks for being part of our journey! 🥰 -Kashish
Very helpful
Advisor Paul very helpful and got us exactly to where we needed and happy with outcome
25 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Lovely to hear Paul did a great job, Ann! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead! ☺️ -Kashish
Thank you Paul for some excellent…
Thank you Paul for some excellent advice and your customer service was amazing 👏. Spent a lot of time helping us and giving us advice. Very friendly and made us feel comfortable.
24 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Basingstoke
Thank you, Laura. We’re pleased Paul’s commitment to helping customers created a welcoming and reassuring experience ✨ -Shivam
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.