I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... Ver más
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Consulta las opiniones de los clientes
Saqib was such an amazing help was very informative and got what I needed very quickly amazing staff and friendly!
La empresa ha respondido
Farhaan had amazing customer service skills and was a blessed soul. Anyone need a new phone he's your man!!!
La empresa ha respondido
Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
La empresa ha respondido
Información sobre la empresa
Sobre Three UK - 3Store Croydon (North End Rd)
Escrito por la empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito por la empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Información de contacto
49 North End Road, CR0 1TG, Croydon, South, Reino Unido
- 02086885281
4,9
Excelente
451 opiniones
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The customers assistant was very…
The customers assistant was very helpful and explained everything well.
1 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hey Kindia, thanks for taking the time to leave a review. It’s great to know our team provided clear and supportive guidance 🌟
-Three Social Media Team.
Thanks Jenny pretty nice service!
1 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Thanks a ton, Opoku! 🎉 We’re so glad everything went perfectly with Jenny. See you soon! 🥰 — Three Social Media Team
Caprice was very informative and gave…
Caprice was very informative and gave me the best advice customer service was on point
Thank you
29 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Stanley. Thank you so much for your review. We are absolutely thrilled to hear that Caprice looked after you so well and gave you such brilliant, clear guidance.— Three Social Media Team
Punit good customer and friendly since…
Punit good customer and friendly since I entered the store. Able to give options and advice
29 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hey Julio, that's brilliant! We're glad to hear that Punit was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! - Three Social Media Team
Hamza was great
Hamza was great. Very helpful. I'm very happy with the service
28 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Elisa, it’s wonderful to hear Hamza made everything clear and easy for you. Thanks so much for the 5⭐ review. - Three Social Media Team
Best experience ever Thankyou jenny for…
Best experience ever Thankyou jenny for your exceptional service hats off to you ❤️❤️
26 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hey Iqra, we’re so happy to hear that Jenny was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
Awesome service by Farhan
Awesome service by Farhan. Very knowledgeble and gave the right advice.
25 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Varun, receiving precise guidance makes everything straightforward, and it is excellent to hear that Farhan looked after you with such brilliant expertise. — Three Social Media Team
Keisha was very professional and…
Keisha was very professional and helpful, she is amazing.
Help me alot
24 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Wilson, it’s good to hear Keisha was able to support you in a helpful and professional way. We appreciate you taking the time to share your feedback — Three Social Media Team
Excellent service
Keisha was very informative her knowledge and friendly customer service encouraged me to purchase an extra business sim.
Thank you for your service.
24 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
We appreciate your lovely feedback, Natalie! It’s great to hear Keisha’s expertise and warm support helped you choose a business SIM that fits your needs perfectly.
— Three Social Media Team
Very helpful informative helped us…
Very helpful informative helped us change over some Sims from a different company and gave us a very good insight into what will help especially that we’re travelling to France for a small break and needed to have Internet access so thank you kinga
24 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi there,
We really appreciate your review. It’s great to hear that Kinga offered outstanding support, helped with your SIM change, and ensured you had the right plan for your trip to France. Have an amazing time!
— Three Social Media Team
Keisha was of great service today
Keisha was of great service today! I was having some phone issues and she helped me with some information and technical issue.
23 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Amos, Thank you for reaching out. I am delighted to hear that you received excellent support today, and it is great to know that Keisha was able to provide the necessary information and resolve those device difficulties for you.— Three Social Media Team
Keisha helped me with a sim issue I had…
Keisha helped me with a sim issue I had today, she was very patient and helpful.
23 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hello there! We're thrilled to hear you had a great experience with Keisha. Thank you for the review! - Three Social Media Team
Saqib is impressive worker.
23 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Thank you for your review. We’re delighted to hear Saqib is such a dedicated team member.
Three Social Media Team
Phone upgrade
As soon as I arrive, I was seen and help very quickly and efficiently, very professional.
22 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Jenny ⭐💗
So happy to hear this! We’re glad you were seen quickly and that everything with your upgrade was handled so professionally, smooth and efficient just how it should be. -Ayesha
Punit help with best deal on iPhone and…
Punit help with best deal on iPhone and SIM excellent service
22 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Ragesh
So great to hear this! We’re really glad Punit helped you grab the best deal on your iPhone and SIM, that’s the kind of excellent service we love to see ⭐💗 -Ayesha
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hey Rita! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Nazif was absolutely amaizing
Nazif was absolutely amaizing. Made time for us and was able to get us sorted. We were very happy and comfortable with the service
21 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi there 👋 it is fantastic that Nazif offered such dedicated care to handle everything so smoothly and give you a perfectly comfortable experience 🌸 -Arvind
Customer care not just sales
have been with Three Mobile for many years, and unfortunately, during that time I feel the service has gradually become worse. Everything seems to be focused on sales rather than customer service.
I have business accounts with Three, and last week I visited the Croydon store to make sure everything was set up correctly for my daughter to travel abroad. Unfortunately, the advice I received from the lady in the store was inaccurate.
My daughter is now abroad and her phone has not been working properly. When I called Three for assistance, I found the customer service extremely disappointing, and on one occasion the call was even disconnected. The experience was upsetting and stressful.
Today, I visited the Croydon store and was assisted by two outstanding members of staff, Nana and Nazif. Their customer service was absolutely excellent. They were patient, reassuring, and genuinely focused on helping us resolve the issue. They took the time to speak with my daughter abroad, guide her through her phone settings, and provide the kind of old-fashioned customer support that is becoming increasingly rare.
What impressed me most was that they were not focused on sales or commission; they were focused on helping a customer. They are a credit to your company and deserve recognition for their professionalism and dedication.
Before meeting Nana and Nazif, I was fully prepared to come into the store and cancel my contract because the service I had received up to that point had been so poor. Their efforts completely changed my experience.
I believe Three needs to re-evaluate its approach to customer care, as the quality of support appears to vary greatly. However, Nana and Nazif demonstrated exactly how customer service should be delivered. Well done to both of them.
Anf honestly thank you.
21 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Natasha, your words are a real highlight ✨ we are glad that Nana and Nazif at our Croydon store provided such steady patience and expert guidance to handle the roaming settings smoothly. It is wonderful that their focused dedication completely turned your experience around and restored your confidence 💖 -Arvind
Humana was a really good seller and did…
Humana was a really good seller and did a an amazing job
21 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Hi Valery. It is wonderful to hear that Humana did such an amazing job and provided you with brilliant service during your interaction. We really appreciate you taking the time to share your positive experience with us. -Shivam
Fantastic service
Fantastic service, very helpful and informative.
20 de junio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Croydon (North End Rd)
Boom 💥 Oli, it is fantastic to know our team provided such prompt, clear, and spot‑on support. 🚀 -Arvind
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