The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil. He has always been ex... Ver más
La empresa ha respondido
Localización
Cambiar localización13 Cameron Walk, Metro Centre, NE11 9YR Gateshead, North, GB
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Consulta las opiniones de los clientes
Terry was most profesional buisines Specialist i ever met at 3network center. Everyting been done quick and flawless whit my new contracts. Thanks
La empresa ha respondido
Phil and Fahim were very helpful. Phil talked me through all the options and was incredibly kind showing me how to move house broadband smoothly: thankyou so much!
La empresa ha respondido
Was very helpful nothing was a problem changed everything over from my old phone to my new one and talked me through everything really appreciated Siayshas help.
La empresa ha respondido
Información sobre la empresa
Sobre Three UK - 3Store Gateshead Metro Centre
Escrito por la empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito por la empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Información de contacto
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, Reino Unido
- 01914608825
4,9
Excelente
140 opiniones
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Exceptional service
The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil.
He has always been exceptionally helpful when ive not been entirely sure what option I want and has a no pressure sales approach which is great, its just like chatting to your friend!
29 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi David, it’s wonderful to know your visit was positive and handled with care. Our staff member Phil will be delighted to know his efforts were appreciated. Thank you so much for the 5⭐ review! – Three Social Media Team
Great service friendly and helpful
Great service friendly and helpful
28 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thank you for the wonderful feedback, Julie-Ann! We’re so glad you had such an exceptional experience with us. 😊 – Three Social Media Team
Siaysha was very helpful
Siaysha was very helpful and sorted all my contracts out.
28 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
This made our day 🌈 Christina. We’re pleased Siaysha’s expert guidance brought everything together and earned such wonderful praise 🌼
- Three Social Media Team
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Hasim, we’re thrilled that Siaysha delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
– Three Social Media Team
Phil and Fahim were very helpful
Phil and Fahim were very helpful. Phil talked me through all the options and was incredibly kind showing me how to move house broadband smoothly: thankyou so much!
27 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Catherine, appreciating your kind words about Phil and Fahim, it is wonderful to hear how helpful Phil was in talking you through all the options and guiding you smoothly through moving your home broadband. — Three Social Media Team
He is very accommodating
Fahim, a customer advisor at Gateshead metro center. He is very accommodating, calm and good communication skills
27 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Fahim! Hope you have a wonderful day 🙂 — Three Social Media Team
5 star service
Jake was fantastic, helped me with my issue and checked for other issues just in case.
27 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Pat! We’re delighted to hear Jake supported you so thoroughly and made your visit feel effortless. Your feedback truly means a lot.
Three Social Media Team
Staff is really helpful and friendly 180% different from Ai live chat and the call centre from somewhere else in the universe, due to the language I Couldn't understand
Staff is really helpful and friendly
27 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Lionel. We’re delighted to hear that our team made such a positive difference for you. ✨ — Three Social Media Team
Terry was most profesional adviser i…
Terry was most profesional buisines Specialist i ever met at 3network center. Everyting been done quick and flawless whit my new contracts.
Thanks
27 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Your words are a real highlight ✨ Rimgaudas. We’re overjoyed Terry’s expert guidance and focused support got everything sorted with your new contracts, and your praise speaks volumes 🌟
- Three Social Media Team
Worst customer service I’ve…
Worst customer service I’ve experienced.
I visited the Three store Gateshead Metrocentre to enquire about their deals, and the experience was extremely disappointing.
Before even generating a PAC code from my previous provider, the staff member insisted on taking all my personal details, including my bank details. I repeatedly asked him to generate the PAC code first before proceeding any further, but he insisted that it would be quicker to complete the new contract first and said it would only take a minute to get the PAC afterwards.
Unfortunately, after the contract was set up, he was unable to generate the PAC code, and I ended up wasting around 45 minutes.
I had also clearly explained from the beginning that I needed an eSIM and that I only had a photo of my ID on my phone. I was told that would be fine. However, after completing the contract, I was then informed that I could only be issued a physical SIM because they needed to see the original ID. I had to walk back to my car to retrieve it. Even after that, they were still unable to activate an eSIM.
To make matters worse, as I was leaving the store, the staff member was swearing, which I found completely unprofessional and unacceptable.
Overall, the entire process was disorganised, time-consuming, and frustrating. I regret switching from Vodafone and wish I had checked the reviews beforehand. Based on my experience, I would advise others to be cautious and make sure they fully understand the process before agreeing to a contract.
25 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Leyens, we’re sorry to hear about the issues you faced in store. The process should have been explained clearly and handled correctly, and we’d like to review what happened. Please reach out to us through https://bit.ly/3C43TKN or call 333 from a Three phone, or 0333 338 1001 from any other line. Our team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
– Three Social Media Team
Good experience
Good experience, very helpful from Fahim @ metrocentre store. Helped me find the right phone and got me a good deal thank you.
25 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thanks so much for this brilliant 5⭐ feedback, Melissa. It’s wonderful to hear Fahim guided you to the right phone and a great deal. We’re thrilled your experience was smooth from start to finish. Wishing you plenty of happy moments with your new handset!
Three Social Media Team
Fahim was amazing and gave really good…
Fahim was amazing and gave really good communication
25 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Shaimaa, We are glad to hear that Fahim looked after you so well and provided such clear, amazing communication. It is excellent to know you had such a positive experience during your interaction.— Three Social Media Team
Siaysha
Was very helpful nothing was a problem changed everything over from my old phone to my new one and talked me through everything really appreciated Siayshas help.
25 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Carol, We are glad to hear that Siaysha looked after you so well and made moving everything over to your new phone completely trouble-free. It is wonderful to know that having everything explained clearly made such a difference to you.— Three Social Media Team
Siaysha has been amazing,she has…
Siaysha has been amazing,she has explained everything and made everything so clear , can't praise her enough
23 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hey Derrick, you’ve just made our day! 🎉 We’re glad to hear your experience with Siaysha was excellent, and your feedback truly means a lot to us. - Three Social Media Team
Emmanual could nor have helped me…
Emmanual could nor have helped me anymore than he did, he went above and beyond every single step of the way, I did come across a few obstacles on the way in trying to upgrade my contract. I am so pleased hw helped me with this as he did absolutely everything in his power to help me. 100 & I could not have asked anymore from him. Thank you Emmanuel!
22 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thank you, Amanda, for the amazing 5⭐ review. We’re delighted to hear Emmanuel offered outstanding support and stayed committed to helping you through every stage.
Three Social Media Team
Thankyou Terry and Phil for the…
Thankyou Terry and Phil for the excellent service on my new SIM cards for the family.I Appreciate both your time and effort. highly recommend three to anyone looking for good service.
22 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Niko, it's fantastic that Terry and Phil provided top-tier care while setting up your household connection, and knowing you'd share your positive experience with others means so much to us. — Three Social Media Team
5 star service
Jake took his time and helped me find a great deal that suits my needs perfectly.
22 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hey Christine! Thanks for your feedback, Jake always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Emmanuel very good very helpful
Emmanuel very good very helpful
21 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hey Susan, we’re thrilled Emmanuel delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
Three Social Media Team
Respuesta de Three UK - 3Store Gateshead Metro Centre
Hi Juan 😊 We appreciate you sharing this! So glad to hear Fahim looked after you so well and got everything sorted in no time. — Three Social Media Team
Fahim was brilliant got me a new I…
Fahim was brilliant got me a new I phone 17 pro max with a great deal
21 de julio de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Gateshead Metro Centre
Thank you for sharing your experience, Sajdi! We're absolutely thrilled to hear that Fahim provided such exceptional service and secured a fantastic offer on your upgrade. Enjoy your incredible new device on our network! 🥰- Three Social Media Team
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