Three UK - 3Store Livingston Opiniones 

107
TrustScore: 5 sobre 5

4,8

336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience in the shop, Craig was fast and efficient and knew what he was doing and willing to put up with all my silly questions.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Andrew was very helpful and I was able to renew my contract. He has provided with clear and detail information and supported in making the right decision to move forward with my contract. Thank you.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Electrónica y tecnología

Sobre Three UK - 3Store Livingston

Escrito por la empresa

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Escrito por la empresa

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Información de contacto

  • 336 Almondvale South, The Elements, EH54 6HR, Livingston, North, Reino Unido

  • 01506440945

4,8

Excelente

TrustScore: 5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(107)

32.204 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid this company especially their home internet service

I don't know how this company has an excellent rating of 4.6, since around 40% of all comments are negative (1 star comments), this can be checked in their rating here.
Avoid this company especially their home internet service. Absolute failure in terms of Home Internet, very weak connection. Regarding their customer support and assistance services, fairness towards users - I can give them 0 stars. Extremely incompetent and helpless staff, as well as absolutely incorrect attitude towards current clients. My contract with them expired and I stopped the direct debit, I went to their office to tell them that contract it's expired and I no longer wanted to use their services, I don't use their internet and have switched to another internet provider, the office staff told me that they could not stop the contract and I had to call support/help center to cancel it, I called them on the phone, the person on the phone told me that I had to pay this month and the next because there was a 1 month notice. The contract has expired he wants me to give him a 1 month notice. This is not right at all. He also told me that he could not give me confirmation by email that my contract would be terminated, he can only tell me over the phone, the reference number of my request. I asked him if I could pay later when the contract was terminated, because I had stopped the direct debit since the contract had expired, and he told me it was no problem. Then I got an email saying I owe £29,75 a monthly subscription because I missed a monthly payment and they said and they even filed a report on the next day to TransUnion for an unpaid bill and my credit score was even affected by 37 points because of their unpaid bill after the contract expired.
I had to go to the office again to pay the bill because access to my account was limited due to this unpaid bill, the person at the counter in the office told me that the bill is £64.50 for the previous and current month plus late fees. I told him ok and I paid it. I asked him if and when the contract would be terminated and if I would receive confirmation, and he told me that he did not know and could not do anything.
Don't trust this company, they will drive you crazy and make you pay until your world is spinning for an unused service.

13 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Iliyan, we're sorry to hear about this. We can understand how frustrating it must have been to receive different information regarding your cancellation, billing and account status, especially when you've also raised concerns about the notice period and the impact this may have had on your credit file. This isn't the level of service we'd want for our customers.

As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review the billing and cancellation details on your account, discuss the concerns you've raised and help clarify the options available.

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Cheryl was really helpful

Cheryl was really helpful, friendly and helped me with my issue which the online bot couldn't

9 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Your words are a real highlight, Laura ✨ We’re delighted Cheryl’s dedicated support got things back on track where other channels couldn’t. Thanks for sharing the love 🌟

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Cheryl was excellent and very…

Cheryl was excellent and very knowledgeable.

9 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Paul, it is superb to hear that Cheryl provided such expert guidance and looked after you completely. — Three Social Media Team

Valorada con 5 estrellas sobre 5

Craig is excellent and helped us sort…

Craig is excellent and helped us sort out our WiFi. Very grateful for his service today. Thank you!

5 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

This is fantastic to hear, Heather 🚀 We’re thrilled Craig’s expert support got everything working as it should, and your gratitude speaks volumes 🌟

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Great experience

Great experience, very knowledgeable and made everything easy. Craig was brilliant

5 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Your shout‑out is WOW ✨ Jodie. We’re thrilled Craig’s expert guidance made everything feel effortless and left such a strong impression 🌟

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Andrew was very helpful in store today …

Andrew was very helpful in store today , gave best prices on phones that I was interested in.

4 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

That’s impressive, Jacqueline 🎯 We’re pleased Andrew provided expert guidance on the devices you had in mind and helped you explore some excellent value options 😊

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Nathan was so helpful to me.a great lad…

Nathan was so helpful to me.a great lad made things so easy to understand credit to 3

3 de julio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Colin, thank you for sharing your experience. We’re pleased to know Nathan delivered confident assistance and helped you understand everything without any hassle.
– Three Social Media Team

Valorada con 5 estrellas sobre 5

Nathan was brilliant and made my…

Nathan was brilliant and made my upgrade very easy

28 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Boom 💥 Rachael, your praise for Nathan is spot-on and we’re thrilled your upgrade went so flawlessly 🌟

- Three Social Media Team

Valorada con 5 estrellas sobre 5

Nathan very helpful

Nathan very helpful

21 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Lewis, it's great to hear Nathan gave you the help you needed and made things easy. -Suhaas

Valorada con 5 estrellas sobre 5

Andrew was very helpful and guided me…

Andrew was very helpful and guided me to a plan that met my needs.

18 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi there, we truly appreciate your kind words about Andrew. Thanks for taking the time to leave this 5⭐ review. -Neha

Valorada con 5 estrellas sobre 5

Stress free phone buying experience

Cheryl was very friendly, helpful and knowledgable about the phones available and offers we could get. Made the experience very stress free and easy.

14 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Oh wow, Samantha! Thank you for sharing your thoughts about Cheryl. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish

Valorada con 5 estrellas sobre 5

Very helpful and polite

Very helpful and polite. Great customer service from Craig.

11 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Jane, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Craig. -Prabhjeet

Valorada con 5 estrellas sobre 5

Andrew provided clear advice

Andrew provided clear advice, giving me options to choose the best plan and phone to suit my circumstances.
Very professional operator.

10 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

That's impressive, Kevin. We're glad that Andrew was able to help you get the best deals. Thanks for this amazing 5 ⭐ review. -Prabhjeet

Valorada con 5 estrellas sobre 5

Great experience dealing with Craig in…

Great experience dealing with Craig in the Livingston store. Knowledgeable and helpful

5 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hi Craig, thanks for your feedback. It’s good to know Craig provided clear information and helpful guidance during your time at the Livingston store. -Suhaas

Valorada con 5 estrellas sobre 5

Really helpful and fast customer…

Really helpful and fast customer service from Craig. Wanted to upgrade my phone today and I was talked through the options and costs clearly and have walked away happy with my new phone and free accessories as I was informed of a great deal, happy with 3 once again.

5 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Yay, Rhondda! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Craig is truly awesome! 😎 -Kashish

Valorada con 5 estrellas sobre 5

Cheryl was lovely and super…

Cheryl was lovely and super professional. Thank you

5 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hey Monica, that's brilliant! We're super happy to hear that Cheryl gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Valorada con 5 estrellas sobre 5

Cheryl - brilliant service

In store today and Cheryl was absoultely first class,will definately recommend to family and friends.

4 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hey Lawrence. Boom! 💥 Cheryl totally nailed it today, and we’re glad you’re all sorted! 🙌✨ -Kashish

Valorada con 5 estrellas sobre 5

Cheryl was fantastic!!

In store today and Cheryl was absolutely fantastic!! So helpful, friendly and patient. Can't praise her highly enough

4 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hey Joyce! 🎊 That’s amazing to hear! Big kudos to Cheryl for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet

Valorada con 5 estrellas sobre 5

Fantastic service from Nathan

Fantastic service from Nathan , highly recommend him for his friendly service and product knowledge.

3 de junio de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Livingston

Respuesta de Three UK - 3Store Livingston

Hey Alan! It’s wonderful to hear that Nathan was so helpful and made sure everything was perfect for you. Your recommendation means a lot to us 💜 -Neha

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