TLW Solicitors Opiniones 

61
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I’m shocked by the level of incompetence displayed by TLW Solicitors. They represented someone close to me who had lost several thousand £££ in a bank transfer scam that happened in 2018, but the Fin... Ver más

Valorada con 2 estrellas sobre 5

The case took several years to settle, we've had different people dealing with the case whom have all stated either verbally or in written emails and letters that they expect the case to be settled/ p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Accepted a marketing call about mis-sold solar panels. Didn't expect to get anything. TLW were very thorough, some repeated form filling but ultimately received compensation that had never thought I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

TLW dealt with a pension claim for me and I can’t thank them enough. I have real difficultly understanding pensions, like a lot of people, but Alex explained everything clearly and kept me fully updat... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios legales

Escrito por la empresa

TLW Solicitors provide a wide range of legal services to both individuals and business clients. We work hard to deliver the best possible outcome through our professional yet personable approach. As a forward thinking, client orientated legal firm, TLW Solicitors have grown into one of the UK’s leading litigation firms. Within our range of practice areas we work closely with you, providing support and expertise in litigation. Our team of solicitors are professionals, experts in their field and passionate about securing the best results for clients.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(61)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

It took its time as these things do...

It took its time as these things do. The people who dealt with my case were professional and informative, comms were good and advice sound..

30 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Client,

Thank you for your feedback. I'm pleased to hear our advice was professional and informative.

Wayne,
Operations Manager.

Valorada con 2 estrellas sobre 5

Case took a long time to finalise and we had to keep ringing for updates

The case took several years to settle, we've had different people dealing with the case whom have all stated either verbally or in written emails and letters that they expect the case to be settled/ paid out within a set time frame of a few weeks to a few months. It's actually took about 3 years. We've had to ring and chase them for updates throughout. Other people with solar panel claims whom we know with other solicitors have had their claims sorted in half the time it's took ours.

30 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Bartley-Sedgewick,

I can see from your file that throughout your claim we have communicated with you by telephone, post and email and provided an update when there have been developments with your case. However, I'm sorry if this did not meet your expectations on this occasion.

In terms of timescales. each claim of this nature is different. Some claims settle sooner than others and this is merely a reflection of the complexities within each case, rather than a service being fast or slow. Further, I am unable to locate any correspondence on your file, confirming your claim would be settled in weeks to months, from the date of opening.

Finally, although your file will be allocated to a specific file handler, at times other team members will work on your claim. Therefore, you will have received correspondence and or spoken different members of our Solar team throughout your case. However, all clients can contact their allocated file handler at any time by telephone or email.

I'm pleased you instructed TLW to represent you in this matter and we were able to achieve a successful outcome for you. Again, I'm sorry if parts of our service did not meet your expectations. Thank you for your feedback which I will discuss further with our client care team.

Wayne,
Operations Manager.


Valorada con 5 estrellas sobre 5

Dispute Settlement

TLW Solicitors acted on my behalf in a miss sold dispute, and came up trumps for me. Very pleased with the result. Would recommend them for any disputes u may have.

30 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mr Mccracken,

I'm pleased to hear we obtained a result you are pleased with and you rate our service as five star. Thank you for your feedback.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Thank you for all your help and…

Thank you for all your help and bringing my case to a successful conclusion., it is much appreciated.

28 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Nick,

Thank you for your feedback. I'm pleased to hear we brought this matter to a successful conclusion for you and you rate our service as five star.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Very pleased with your service will…

Very pleased with your service will definitely recommend you

26 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Locke,

I'm pleased to hear you rate our service as five star and you would recommend TLW Solicitors. Thank you for your feedback.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

miss sold Sola panel claim

My miss sold Sola panel claim was completed quick and painless with help when I needed it and updates regular and paperwork delt with promptly.
TLC solicitors are a helpful and professional and completed the claim faster than I was told they would do,and with a good result. Thanks TLC

26 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mr & Mrs Spice,

I'm pleased to hear you received regular updates throughout your claim and we brought your claim to a successful conclusion. Thank you for your feedback.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Emily Barr of TLW handled a pension…

Emily Barr of TLW handled a pension claim for me. Everything was handled professionally, including the very competent receptionists. Emily was immensely helpful and continually checked that I understood the very lengthy procedure. The claim concluded with a payment to my benefit.

25 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Ms Montgomery,

It's great to know you rate our service as five star. I'm pleased to hear Emily was extremely helpful and professional. I will pass on your comments to Emily and the team.

Wayne,
Operations Manager.

Valorada con 4 estrellas sobre 5

Overall positive with good final result

Had some gaps in communication as things were processed but the outcome was better than I expected so overall with the wait and tbh I'd never have known I could claim or found the time or patience to pursue it myself

25 de mayo de 2022
Opinión espontánea
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Respuesta de TLW Solicitors

Dear Mrs Haines,

I'm pleased to hear that overall you rate our service as good and are happy with the outcome of your claim. Thank you for your feedback regarding communication which I will review with our client care team.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Thank you TLW

TLW were excellent throughout their representation, patient and i can say dogged! with limited information from myself there must have been hair pulling days for them but it never showed in any communication. they managed to bring about a successful outcome which would not have happened without their expertise.

23 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Allen,

I'm pleased to hear you rate our service as five star. It's great to know we achieved a successful outcome with which you are happy.

Thank you for taking the time to leave a review.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Solar Panels

Helen was very helpful and explained everything to me about the situation and keeps me informed when necessary.

23 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Hatcher,

It's great to hear that Helen kept you up to date with proceedings and explained things clearly.

Thank you for taking the time to leave a review.

Wayne,
Operations Manager.

Valorada con 2 estrellas sobre 5

Poor service

For the amount of money they take , and yes I know they tell you at the beginning how much percentage they take , I feel that this company have been poor . Not enough communication as to how our claim was going, I can't remember how many different people have taken over the case . I won't be reccomending them

23 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mr Cruttwell,

I'm sorry on this occasion that you do not feel our communication throughout your case was as you would have hoped for. In due course I'll review your claim with the client care team to consider how we can improve our service in the future.

Thank you for your feedback.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

TLW sorted out my claim from morse and…

TLW sorted out my claim from morse and successfully won for myself really good service and sorted pretty quickly

23 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Lockwood,

I'm pleased to hear our Professional Negligence team achieved a successful outcome in your claim and you rate our service as five star.

Thank you for your feedback. I will pass on your comments to the team.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

TLW handled my successful claim for…

TLW handled my successful claim for miss-sold and miss-managed SIPP. The process took a very long time due to companies going bust and the FSCS eventually having to get involved. They always kept me informed as to progress and were diligent in chasing up many companies for information. Ultimately they were successful and I am back where I should have been were I not given the poor advice and management. Thanks to Emily and her team!

19 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mr Watson,

It's great to hear Emily and the Professional Negligence team provided an excellent service, keeping you up to date throughout your claim and achieving a positive result for you.

Thank you for taking the time to provide feedback. I will pass on your comments to the team.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Very satisfied with the service I…

Very satisfied with the service I received, an easy trouble free transaction. Thanks

18 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mrs Bell,

I'm pleased to hear you are very satisfied with the service we provided during your claim.

Thank you for your feedback which I will pass on to our Solar team.

Wayne,
Operations Manager.

Valorada con 4 estrellas sobre 5

Excellent service

Excellent service, well done.

17 de mayo de 2022
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Respuesta de TLW Solicitors

Dear Mr Baker,

I'm pleased to hear you rate our service as excellent. I will pass on your feedback to our Solar team.

Thank you for your review.

Wayne,
Operations Manager.

Valorada con 5 estrellas sobre 5

Excellent service

29 de abril de 2022
Opinión espontánea
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Respuesta de TLW Solicitors

Dear Mrs Blakeway,

I'm pleased to hear you rate the service we provided during your claim as five star. Thank you for taking the time to provide feedback.

Wayne,
Operations Manager.

Valorada con 4 estrellas sobre 5

TLW provided a very good level of…

TLW provided a very good level of service securing a satisfactory outcome to our complaint.

My only criticism is that they were not always great at keeping us regularly updated about how things were going, which I would have appreciated.

2 de abril de 2022
Opinión espontánea
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Respuesta de TLW Solicitors

Dear Mr Davies,

I'm pleased to hear we provided a good service and you are happy with the outcome of your claim.

We will take on board your comments regarding the number of updates you received. Thank you for taking the time to provide feedback, your opinion is extremely important to us.

Wayne,
Operations Manager.

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs, they want you to sign up to a contract without providing you with their terms of engagement. Requested their terms on several occasions and was told their experiencing IT problems, followed them up after waiting a month and guess what .........still experiencing IT problems!!!??? Really???? Incompetent, incapable, inept!!

23 de marzo de 2022
Opinión espontánea
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Respuesta de TLW Solicitors

Thank you for taking the time to provide feedback on the service you have received so far. I'm sorry it has not been as you expected; this is not the standard TLW aim to provide.

Thank you for speaking with me today. As discussed, the information regarding the IT problems was correct, although I have taken on board your feedback regarding communication around the issue and clarity of information provided.

I believe the above issues are now resolved and hope you received my email. If I can be of any further assistance, please do not hesitate to contact me.

Wayne,
Operations Manager

Valorada con 1 estrellas sobre 5

NEVER EVER SIGN WITH THIS COMPANY…

NEVER EVER SIGN WITH THIS COMPANY BECAUSE THEY ARE INCOMPETENT, UNETHICAL, AND INHUMANE. I had signed a contract with them as 'no win no fees' basis interruption Covid 19claims against my insurer. They wrote to me in April/ May'21 that my policy doesn't cover Covid 19 so therefore we have closed your case. I was absolutely heartbroken because in 2019 my t/o was just under 40k and in 2020 was 12k so how can you survive? A few weeks later another company contacted me about the case and I sent them an email saying that my policy does not cover interruption of Covid 19 because my solicitor told me but they had insisted I send the policy documents so I did and they told me they can take my case with no win no fees basis so I thought I have nothing to lose and I have signed the contract with them. After a few weeks, TLW contacted me and I had asked them to go ahead but there is another company so I told the gentleman that I thought I was talking to the company I just had signed up for. I had mentioned to her that I had a telephone conversation and I did not have any contact with TLW. The gentleman said yes I can see that and that was the end of the conversation until the 2nd Of Oct'21 I have received an invoice of £930 for breaching the contract? I did not breach my contract INSTEAD YOU CLOSED MY CASE. And why did the gentleman not say anything at that moment about breaching the contract? I have CONTACT WITH LEGAL OMBUDSMAN ALSO GOING TO REPORT AGAINST THEIR UNETHICAL CONDUCT AND PRAY MY GOD SO THEY CAN NOT AND WILL NOT BEHAVE LIKE THIS TO NO OTHER INNOCENT PEOPLE.. THEY ARE WORSE THAN SCAMMERS..

5 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be careful with using them

Be careful with using them, they offer you no win no fee for various claims but are hot on you possibly defaulting on agreements. They are too keen to end the agreement because they say you have defaulted and send you an enormous bill for work they say they have done on your case but you never get a invoice broken down into individual items.

15 de agosto de 2021
Opinión espontánea

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