Tony's Chocolonely UK Opiniones 

284
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Wie andere hier auch geschrieben haben, ist die gratis testen Aktion irreführend, da es mehr einem Glücksspiel ähnelt, als einer tatsächlichen Option sein Geld zurück zu bekommen. Die Schuld dann auf... Ver más

Valorada con 1 estrellas sobre 5

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Ver más

Valorada con 5 estrellas sobre 5

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de golosinas
  2. Fabricante de productos de gran consumo - FMCG

Escrito por la empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

284 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 59% de las opiniones negativas

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2,8

Todas las opiniones

(284)

90 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Proper chocolate

Tastes like I remember chocolate used to taste when I was a youngster. Almost perfect but needs a touch more silkiness and then that totally smooth taste will come through.

2 de mayo de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

Thanks so much for the thoughtful feedback, Michael. We're glad you're a fan! Now, back to the drawing board to try and get that silkier finish..

Valorada con 1 estrellas sobre 5

Irreführende „Gratis testen“-Aktion ohne realistische Einlösemöglichkeit

Ich habe Tony’s Chocolonely wegen einer im Supermarkt beworbenen „Gratis testen“-Aktion gekauft. Die Aktion wurde direkt auf der Verpackung und am Regal beworben und war für mich kaufentscheidend.

Nach dem Kauf stellte sich heraus, dass eine Teilnahme praktisch nicht möglich war: Auf der Aktionsseite waren keine Einlösungen verfügbar, selbst zum angekündigten Zeitpunkt montags um 9 Uhr nicht. Tony’s bestätigte mir auf Nachfrage, dass die Aktion kontingentiert ist und das wöchentliche Kontingent wegen hoher Nachfrage oft sehr schnell ausgeschöpft sei.

Aus meiner Sicht ist das irreführend. Wenn eine Geld-zurück-Aktion so deutlich am Kaufpunkt beworben wird, sollte die Teilnahme auch realistisch möglich sein – oder die starke Einschränkung müsste ebenso deutlich sichtbar kommuniziert werden. Stattdessen wird mit „Gratis testen“ ein klarer Kaufanreiz gesetzt, während die tatsächliche Einlösung faktisch kaum erreichbar ist.

Eine konkrete Lösung oder Erstattung wurde mir von Tony’s nicht angeboten. Stattdessen wurde ich lediglich an den Aktionspartner Acardo verwiesen. Für mich ist das enttäuschend und passt nicht zu dem fairen Markenimage, das Tony’s sonst vermittelt.

Ich empfinde die Aktion als intransparent und verbraucherunfreundlich und werde Tony’s unter diesen Umständen nicht weiterempfehlen.

30 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'm all for fair trade but this tastes…

I'm all for fair trade but this tastes incredibly like the cooking chocolate my mum used to buy and was very cheap at the time. Disappointing

22 de abril de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

That's so disappointing to hear - but we respect the fact that our bars might not be everyone's cup of cocoa, and we really appreciate you taking the time to let us know your thoughts!

Valorada con 5 estrellas sobre 5

Delicious!

Tried today for the first time and love it. I bought both the caramel sea salt and caramel, pretzel, nougat. Reminds me of how chocolate used to taste. Yes, it costs a bit more, but if you want more cocoa and no palm oil and less substitutes, you get what you pay for. Looking forward to trying to more flavours.

18 de abril de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

So glad to hear you're a fan, Sarah! And awesome to have you onboard, helping us end exploitation in cocoa :)

Valorada con 5 estrellas sobre 5

Fantastic customer service

Unfortunately no stock for an easter order which was disappointing but the customer service I received was excellent, really impressed with the speed and way in which it was handled, and still had a very happy child even if it wasn't on time for Easter. Thanks.

7 de abril de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

That warms our cockles, Terri. Really chuffed to hear you were well looked after - despite the lack of Easter stock!

Valorada con 1 estrellas sobre 5

I just wanted to experiment this…

I just wanted to experiment this choclate. There was a huge promotion announced in the supermarket. Reading the conditions on the package I saw that you would get back the money of this special version of the choclate online after your purchase. After the purchase I wanted to participate at the special offer.
Sadly it was not possible, hence there is only super small contingent per week which is gone within seconds. I really feel I was fooled...

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easter order was late

Easter order was late, raised this with customer services who said they were having difficulty with courier, and would assign to an alternative courier. Order arrived 2 days after Easter and was gratefully received by recipient. malik at customer services also sent a further parcel for the inconvenience which arrived today. Thank you for going above and beyond much appreciated.

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

MY AMAZING REVIEW

Just looked online to see other people's opinions on Tony's chocolate, and I am upset to see the negative people out about (they shit on the good quality foods, yet they would rather eat shit (like Cadbury).

First time trying Tony's chocolate, I can immediately taste the quality of REAL chocolate! No oil replacements like the Cadbury's brand - which does not even taste like chocolate anymore.

I would rather pay the £4 and taste quality and support the company's ethos rather than be a cheap c*nt and not give a shit about the world and people.

(Sorry about the foul language, sometimes people just need to wobble their heads).

Please keep releasing great flavours and evolve chocolate, express its beauty and wonder. Become a world leading brand that keeps chocolate as chocolate!

The packaging is amazing (coming from an art student), it immediately stood out and i have been eyeing it for awhile before today's purchase.

And please please please don't introduce oils to cheapen your product!!!!

Will be a loyal supporter if you keep your ethos, maintain the top quality ingredients, and what makes Tony's as Tony's :)

12 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing

Bought a bar of the milk chocolate to try. Very disappointing, tasted stale & not creamy at all, rather like the cooking chocolate from the 70's.
Won't be buying it again.

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Flattest Easter egg

Got a Tony’s Easter egg cos they put all these “self aware quotes” on their packaging and seemed like the good guys. Well it was the flattest egg I’ve seen yet and not the cheapest one.

5 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought one of your Easter eggs and was…

Bought one of your Easter eggs and was accused of being cheap given the shape of it !!!!!! A flat egg ?! Really , just keep it egg shaped please and put a quid on the price !!!! What’s next , half an egg ???? Won’t be buying another one next year .

5 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Their Easter egg is an embarrassment

Their Easter egg is an embarrassment, not that you could call it an Egg as it is not shaped like one, more like an inflated oval, and comes with 5 egg shaped extras. The box is massive inflated by cardboard, so much for a company that cares more for global struggles. The item honestly feels miss-sold.

Not one star as the chocolate itself is nice, but just go buy the bars.

5 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Over Priced Rubbish.

Bought an Easter Egg for my wife . Thought it was expensive at £13.50. Then found it was flat . Not even a nice taste . I know it's ethically sourced ect , but still felt cheated.

5 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love it

I am a chocoholic i used to love Cadbury, when it really was a glass and a half and not Palm oil!!!
Tony's is lovely, chunky and creamy

26 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tony's chocolonely baloney

I was given a small box of Tony's Chocolonely mini eggs. I can only speak for my own personal taste. I thought they were pretty disgusting. Quite a few of the eggs contained a lot of salt but I generally dislike salt. There are much better products out there for your money!

26 de marzo de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

Hi there Mark, we're sorry we're only getting back to you about this now.. It sounds like something wasn't quite right with your choco, so if you pop a message to mailuk@tonyschocolonely.com, we'll do our best to make it up to you. Choco cheers!

Valorada con 2 estrellas sobre 5

I bought several different flavours…

I bought several different flavours online and, in my opinion, they all tasted the same....aside from the dark chocolate which I loathe

14 de marzo de 2026
Opinión espontánea
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Respuesta de Tony's Chocolonely UK

Hi Mel. Thanks so much for going all in and giving a few different flavours a try - we're just sorry to hear you weren't overly impressed with any of them.

Valorada con 1 estrellas sobre 5

Fishy Aktionen

Hat sich bei einer Gratis Testen Aktion darum gedrückt den Kaufpreis zu erstatten.
Kam mir persönlich wie ein unfairer Trick vor.
Service war nicht kooperativ

13 de marzo de 2026
Opinión espontánea

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