ToolChimp Opiniones 1501

TrustScore: 4 sobre 5

4,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.... Ver más

Valorada con 4 estrellas sobre 5

I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Ver más

Valorada con 4 estrellas sobre 5

Items arrived quickly and efficiently. Only comment would be that packaging could be better as both inside boxes were open when I opened the outer box.

Valorada con 5 estrellas sobre 5

Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de herramientas
  2. Tienda de hágalo usted mismo
  3. Proveedor de cabañas y edificaciones de jardín
  4. Tienda para la reforma del hogar
  5. Proveedor de herramientas neumáticas

Escrito por la empresa

ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 67% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

supply issues

did not disclose supply issues, so far, four weeks to provide me with complete site lights and tripods.
i had to chase for updates, which they did respond to, but only after multiple calls and no call backs.
my order was submitted online 17 March,
i have been partially supplied my order and told this morning 13 April. that the remainder of my order may be with me by the end of the month.
Integrity is the quality of being honest, ethical, and having strong moral principles that are consistently upheld, even when no one is watching. It involves behaving with sincerity, taking responsibility for actions

13 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Delivery was prompt

Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.

4 de abril de 2026
Valorada con 1 estrellas sobre 5

Order number 21000072318

Order number 21000072318
Several delays in shipping
Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now recieved after almost 2 weeks of problems. And multiple phone calls
Had previous issues with Toolchimp. Deliveries are unreliable.

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service was brilliant

The service was brilliant, delivered before time . The product is amazing. Makes my job so much easier and the finish is brilliant

29 de marzo de 2026
Logotipo de ToolChimp

Respuesta de ToolChimp

Thanks for the amazing review, Lynne! 😊
Delighted the product is making your job easier and delivering a great finish — and even better it arrived ahead of time. Really appreciate your support!

Valorada con 1 estrellas sobre 5

No updates on an order placed on the 16/03/26

No updates on an order placed on 16/03/26 I placed an Although they do not make the delivery date clear at the moment of the purchase, I have tried to contact them to a few times to ask it, and they have no answer. I had to start a bank dispute to claim the money back as an email requesting the order cancelation wasn't effective.

16 de marzo de 2026
Opinión espontánea
Logotipo de ToolChimp

Respuesta de ToolChimp

Sorry to hear about your experience Sergio.

This isn’t the level of service we aim to provide.

We completely understand your frustration, especially with the lack of updates and difficulty getting a response. That’s not acceptable, and we should have been clearer on delivery times and more responsive to your enquiries.

We’re reviewing this internally to improve both communication and order handling.

We’ve requested further information via Trustpilot so we can locate your order, as we’ll need your order number to investigate this properly.

Once we have that, we’ll look into this as a priority and work to resolve it for you.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más