Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... Ver más

Valorada con 5 estrellas sobre 5

second time doing a big order as i cant find them in the shops anymore. i like the thin cotton liners, please dont stop making them!

Valorada con 5 estrellas sobre 5

I started using TOTM Non Applicator tampons a few months ago and I am so pleased with their comfort and feel. Unlike other eco conscious products that I have tried before, I feel very protected w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent product, great company. Been using TOTM for years now. I won't ever go back to plastic pads or tampons again. Not only for the environment, but TOTM are so much more comfortable and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el cuidado personal
  2. Fabricante de productos de gran consumo - FMCG
  3. Tienda de salud y belleza
  4. Mayorista de artículos de higiene
  5. Organización de mujeres

Escrito por la empresa

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

150 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience with TOTM

Great experience with TOTM - love the business ethos of organic period products, and I received extremely helpful, prompt, kind and efficient customer care when I needed help. Thanks Bronwen and everyone at TOTM!

29 de abril de 2025
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Elsa, Thank you so much for taking the time to leave such a lovely review, we really appreciate the support! Take care - Team TOTM

Valorada con 2 estrellas sobre 5

As a newbie…great first little flow .. anything more 🥴

As a newbie…. We have these through work x
My honest opinion.. there great for light flow… anything more 🥴
Leak, just don’t do job 😢

20 de abril de 2025
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Pearl,

Thank you so much for taking the time to leave a review – it’s lovely to hear that your workplace is part of our scheme!

I’m really sorry to hear that our products didn’t work for you. We completely understand that everyone’s needs are different, and we’re always working to make sure we offer the best possible experience which is why feedback like yours is so important to us! I’d like to reassure you that our products are designed to meet the standard absorbency ranges for Light, Regular, and Super and Super plus in pads and tampons.

Thanks again for your feedback - Team TOTM

Valorada con 5 estrellas sobre 5

Love these products!

Love these products, organic cotton and no chemicals unlike other brands! I've been using the subscription for years so never short of period products

11 de marzo de 2025
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Thank you so much for such a lovely review! - Team TOTM

Valorada con 5 estrellas sobre 5

Great!

I started using their liners and tampons because I wanted to find something that was natural and not polluting after reading about the chemicals in mainstream brands. I'm pleased to say they are the most comfortable period care I've experienced. Very pleased!

4 de marzo de 2025
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Thank you so much for such a lovely review! - Team TOTM

Valorada con 5 estrellas sobre 5

I love love LOVE their Natural Pads……

I love love LOVE their Natural Pads… They are the most softest pads I have ever bought and I can’t see myself going back to any other pad that I have used before… It’s such a game changer.

13 de noviembre de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Meg, Thank you so much for taking the time to write such a lovely review! Glad to hear you love our Natural pads as much as we do! - Team TOTM

Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service, really do not care about their customers. I have been waiting for my order since the 17th of December. Received an email eventually to say the order is delayed with the courier. I have repeatedly asked for either a refund or to replace my existing order, still waiting for reply.

8 de enero de 2025
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Freya,

I’m so sorry about the delay with your order. I completely understand your frustrations, and we’re doing everything we can to make things right. We take great pride in the quality of our service, but unfortunately, a rare delay in our warehouse over the Christmas period has impacted your order. Please rest assured we’ve been working to get this resolved as a priority.
If you could please get in touch today, then I can go ahead and process a refund for you, as I truly appreciate that this is not the level of service you should expect from us. As a small business, we value every single customer, and I’m deeply sorry that we didn’t meet expectations this time. We’ll be reviewing our response to this issue to improve our processes and ensure this doesn’t happen again.

Thank you so much for your patience and understanding.

Best regards,
Bronwen

Valorada con 2 estrellas sobre 5

Applicators don’t work

So wanted a plastic free product but the tampons are useless! I threw so many away the applicators don’t work on so many of them the twist mechanism doesn’t work or gets stuck. Such a shame and waste of money.

12 de diciembre de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi there, I'm so sorry to hear you've been struggling with our applicator tampons! I would love to look into this further, if you could please reach out to us at customercare@totm.com.

Thanks - Team TOTM

Valorada con 5 estrellas sobre 5

Finally

First time in my 13 years of having heavy periods I haven't had to worry about leaking. I was worried when using their super flow pads I would leak because they're so thin but they hold so much! They're also very comfortable and don't irritate my skin at all and my pain was less severe too! so glad I switched to this brand I'm sticking to them from now on.

30 de octubre de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Nia,

Thank you so much for taking the time to leave such a lovely review! We really appreciate it! - Team TOTM

Valorada con 2 estrellas sobre 5

liners need a better glue

I got some panty liners:
Pros: soft material, thin, no plastic packaging.
Cons: the liners don't stick enough and often get displaced during the day or crumpled up.

13 de agosto de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi there, I'm really sorry you didn't get on with our liners, this is very disappointing to hear as we usually have great feedback on our liners! I would love to look into this further, if you could email us at customercare@totm.com. Thanks - Team TOTM

Valorada con 3 estrellas sobre 5

Good tampons but the applicators are so…

Good tampons but the applicators are so painful. I bought 2 boxes and the applicators are the same in both the tampon is pushed out too far and the cardboard scrapes the inside of your vagina so bad! It really hurts. Would not buy again at fear that they would be painful

18 de julio de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi there,

I'm so sorry to hear you had such an unpleasant experience with our applicator tampons! I would love to look into this further, if you could reach out to us at customercare@totm.com

All the best, Beth

Valorada con 1 estrellas sobre 5

Poor customer service!!

I have been using TOTM for a few years and always loved their Subscription options, and that they are one of the few brands that does Organic Super Plus Non-Applicator Tampons. I have been waiting for my order from the 6th July, and then ordered it again on the 15th July. I have need my monthly products (as I am trying not to bulk buy or give in to overconsumption). I emailed customer service to be told an item was out of stock hence them not sending my entire order! No communication and I've been charged twice for items which I have not received. I will be cancelling my subscription once I have received my items. AVOID TOTM, go elsewhere where they actually send your products!

21 de julio de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Ellen, I'm really sorry to hear that you feel like you received poor customer service. As we discussed in our email conversation, we faced some unexpected production delays that were out of our hands. I understand that our communication could have been better in this case, and I want to apologize for the inconvenience caused. Please know that our top priority is customer satisfaction, and we are committed to using all feedback to better improve our communication efforts and prevent this from happening again in the future. All the best, Bronwen

Valorada con 5 estrellas sobre 5

I am so happy I found TOTM

I am so happy I found TOTM ! Very high quality of products, easy to use and organic. LOVE IT!

Never again buying period pads in the shop as they are all full of perfumes toxins etc.

6 de julio de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi there! Thank you so much for leaving such a lovely review!

Valorada con 3 estrellas sobre 5

Wanted to love these but applicator is useless.

Wanted to love this brand, as I find the mainstream brands all make me feel uncomfortable. The pads and liners are great. But sadly the applicator for the tampons is utterly useless, yes you twist them to release but they still just don’t do the job and you end up throwing more in the bin that you can use. I’ve swapped to the non-applicator version on my next delivery to see if these are any better.

2 de julio de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Lynda,

I'm so sorry to hear you didn't get on with our applicator tampons. I'd love to discuss this further with you, could you please email us at customercare@totm.com so we can investigate further.
Thanks - Team TOTM

Valorada con 1 estrellas sobre 5

The applicators don't work

The applicators don't work. I thought flo was bad (their tampons get stuck in the applicators) but this was worse. The cardboard insert doesn't move so when you put it into your vagina, it is impossible to push it, let alone get the tampon inserted. The last thing I need when I'm on my period. I threw out the rest of the box.

18 de mayo de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Lindsey,

I'm so sorry to hear you had some trouble with our applicators! They are a 'twist to insert' design, meaning you'll need to twist the inner tube and outer tube in different directions to release the catch that stops the plunger from pushing the tampon out before use.

If you had tried that and still found the insert difficult to move then it sounds like you have have received a faulty product. I would love to look into this further, If you could contact us at customercare@totm.com so I can investigate that would be appreciated.

All the best - Team TOTM

Valorada con 5 estrellas sobre 5

I wanted to leave a review to say thank…

I wanted to leave a review to say thank you. When I asked to return an order that was on its way (I’d forgotten my subscription and missed the email reminding me about it) I contacted the team and they said I could return and get a refund. This has helped me out massively and was done without issue so, thank you.

2 de abril de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Thank you so much for leaving a review! I'm so glad we were able to help you out.

Valorada con 3 estrellas sobre 5

Was really grateful to find organic…

Was really grateful to find organic tampons online l ordered 5 boxes waited for period but unfortunately l have struggled with them... the paper where you have pop up is very smooth and it doesn't move easily to get the tampon in the right place! I have lost 5 and given up for now and back to using the plastic ones which are not very nice to use. After reading the reviews after l had already bought them... l have struggled with mine it seems like the concept is sound but the applicator doesn't work well with the actual use it's meant for.

15 de marzo de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Rya,

I'm so sorry to hear you were struggling with our applicators. They are a 'twist to insert' design, meaning you'll need to twist the inner tube and outer tube in different directions to release the catch that stops the plunger from pushing the tampon out before use. 

That being said, I'll make sure to share this feedback with the team because we're constantly seeking ways to enhance our products.

Thanks - Team TOTM

Valorada con 5 estrellas sobre 5

I absolutely love the pads

I absolutely love the pads: soft, super comfortable and very absorbent. Great customer service after my last inquiry.

21 de febrero de 2024
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Maria, Thank you so much for leaving such a lovely review. It's so great to hear you love our pads as much as we do! Thanks - Beth

Valorada con 5 estrellas sobre 5

Best period products!

I will only use TOTM tampons I have tried lots of others. But they irritate me, using TOTM products is the best choice for me. I highly recommend them.

19 de diciembre de 2023
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Kerri!

Thank you so much for such a lovely review and your continued loyalty, we really appreciate it!

Valorada con 5 estrellas sobre 5

Really great company & great products &…

Really great company & great products & takes one thing off my mind every month that I used to have to think about! Highly recommend.

26 de septiembre de 2023
Opinión espontánea
Logotipo de TOTM

Respuesta de TOTM

Hi Chrissy,

Thank you so much for such a lovely review. It's great to hear that the convenience of our direct to customer subscription is making life a bit easier!

Thanks! - Team TOTM

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más