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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Great unless you need to return. Very quick delivery but I’ve ordered 4 rolls more than I needed. While the customer service are very nice at accepting the return I ended up keeping the item as b... Ver más

Valorada con 2 estrellas sobre 5

Ordered underlay, specified delivery date (today - 27/5/15) and paid express delivery charge which is supposed to do just that, ie deliver on the appointed day.Carpet fitter already booked to lay car... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Despite a few bad reviews on Trip Advisor, I saw that they were recommended on Money Saving Expert, and gave them a try. I'm glad I did as I can't fault them at all, the underlay I ordered arrived t... Ver más

Valorada con 5 estrellas sobre 5

Having never ordered underlay before, I had a look in your usual big high street carpet shops where there prices are ridiculous. Had a look online and came across this company. At first I thought it... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador de interiores
  2. también en la categoría
  3. Mayorista de alfombras
  4. Tienda de alfombras
  5. Tienda de moquetas

Información proporcionada por diversas fuentes externas

Carpet underlay from Duralay,Tredaire and Cloud 9.Whatever your underlay need from laminate to hard wood,carpet to LVT we have the product for you at wholesale prices.All our underlays are brand new perfect stock and fully guaranteed by us and the manufacturer. We have been supplying carpet underlay on the web since 2004 and with over 100,000 satisfied customers experiences we have the UK covered.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

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2,9

Todas las opiniones

(70)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

10/10 five stars

Fantastic service
Top delivery brilliant products best prices online will use again 100% 👍

6 de mayo de 2021
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fulfills over 10,000 online orders per year.
Trust pilots good , but as we don't actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great you've taken the time to submit your experience and are one of the thousands of satisfied customers.
Stay Safe.
Trade Priced

Valorada con 1 estrellas sobre 5

Customer service Poor

The actual transaction and quality of goods are excellent, however delivery was the problem, albeit it arrived In good time. The courier did not ring or knock my front door, he took it upon himself to physically open the door and step inside and scream "delivery for you!" with children in the house, this is completely not acceptable. Reported the situation to Trade Priced and was told they would contact the courier and get back to me. One week later I requested an update and nothing! Not even an acknowledgement.

5 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable, good value, no complaints from me

I DIY so don't order underlay often, but when I do, I always use this company.

Order arrived within days, very happy and will certainly come back.

14 de abril de 2021
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fulfills over 10,000 online orders per year.
Trust pilots good , but as we don't actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great you've taken the time to submit your experience and are one of the thousands of satisfied customers.
Stay Safe.
Trade Priced

Valorada con 1 estrellas sobre 5

ORDER INCOMPLETE - NOBODY RESPONDING TO EMAILS TO RESOLVE THIS

I placed and paid in full for an order for 37.00m of Foxi anti slip underlay. To date I have only received 11.80m (.90m is totally unusable). I am 25.20 short (not including the .90m that I can’t use).

I have tried calling this company without success and have sent numerous emails and to date no one has responded!!!! This is a total shambles and totally unprofessional/unacceptable

16 de marzo de 2021
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi Miss James,
Order Number RC24405152.
If you recheck the website it clearly and without doubt states “Foxi Super Plus 6ft (1.82m) wide sold at £5.98 per linear FOOT”
37 FEET as ordered, plus delivered in super quick time equates to 11.27 meters of Foxi , we sent the remainder of the roll at no charge.
We are unable to locate any emails from you but should you wish to resend and more importantly check before doing so that you have sent them to the correct email address, we can again confirm we have sent exactly what was ordered.
To resolve your mistake, you would simply have to order another 83 feet.
Regards
Mark @ Trade Priced

Valorada con 5 estrellas sobre 5

Great company

Great company! Ordered my underlay on Monday afternoon and it arrived Wednesday morning. Don't believe the negative reviews, my experience has been great and the underlay is far cheaper than any of their competitors for exactly the same product.

10 de marzo de 2021
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fullfills over 10,000 online orders per year.
Trust pilots good , but as we dont actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great youve taken the time to submit your experience and are one of the thousands of satified customers.
Stay Safe.
Trade Priced

Valorada con 1 estrellas sobre 5

Shocking company with awful and frankly…

Shocking company with awful and frankly rude customer service. Items left outside in the torrential rain with ripped packing, despite being tolds items would need to be signed for. On complaining I received no apology whatsoever and was simply told if I wasn't happy I had to return the items at my expense - something that would likely cost me more than the items themselves! My advice would be that you do not use this company.

3 de noviembre de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fulfills over 10,000 online orders per year.
Trust Pilots good , but as we don't actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great you've taken the time to submit your experience.
We apologize for the weather on the day of the delivery.
Stay Safe.
Trade Priced

Valorada con 4 estrellas sobre 5

First time ordering from Tradepriced

Ordered underlay 1/9/20 knowing delivery wouldn’t be made until warehouse opened from 7/9/20, which order form stated. So expected delivery 2-3days from 7/9/20. Received email confirmation despatched on 7/9/20 and the underlay was received the next day at 9.30am 😃The only niggle was that I found a small tear about 4cm on one roll. Luckily it’s near the edge of the roll. Other than that, all good 👍

10 de septiembre de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fulfills over 10,000 online orders per year.
Trust pilots good , but as we don't actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great you've taken the time to submit your experience and apologize for the minor tear.
Stay Safe.
Trade Priced

Valorada con 5 estrellas sobre 5

Recommended, super quick delivery!

Despite a few bad reviews on Trip Advisor, I saw that they were recommended on Money Saving Expert, and gave them a try. I'm glad I did as I can't fault them at all, the underlay I ordered arrived the next morning (I thought it'd take way longer), and it's well packaged up.

I think the only thing I'd recommend to Tradepriced is that their Worldpay payment system seemed to be super slow, although it did work eventually.

28 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am not impressed.

I am not impressed.

I ordered items to be delivered yesterday and received a confirmation from the suppliers courier that it would be delivered.

Nothing arrived - and now the courier's website is saying the goods were delivered.

Neither the supplier, nor the courier is answering the phone and will only respond by email.

The supplier emailed to say the original dispatch had been misrouted - after I queried what had happened. They then said 1 of the 8 items I had requested would arrive today.............completely ignoring the fact that the other 7 had gone AWOL.

Avoid these cowboys

13 de agosto de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for taking the time to submit a review.
Our Companies been online for 20 years now and fulfills over 10,000 online orders per year.
Trust pilots good , but as we don't actively collect reviews ( recommendations and repeat customers are always the best you can get ) the odd misplaced "grumble" does get submitted on here, but its great you've taken the time to submit your experience.
We apologize on behalf of the couriers.
Stay Safe.
Trade Priced

Valorada con 5 estrellas sobre 5

Excellent!!

Great service and excellent price for the Tredair underlay. I almost bought it from my usual place, but came across TradePriced. So glad I did. Really helpful and prompt delivery.
I will be ordering again.
Thank you.

10 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Atrocious customer service- I have…

Atrocious customer service- I have made an order 5 days ago and still nothing. They don’t answer their phones and emails, no confirmation the order was dispatched either.
There is no way to contact them and it’s getting ridiculous.
Order number: RC23799648

Just to be clear - tracking confirmation has not been sent. I have already asked for it in an email from Friday, you haven’t replied.
The products are set to arrive today at the latest and they are still not here. You should start relying to your emails rather than forcing your customers write reviews in Trustpilot to force you to respond.

And again no clear answer why there is no reply to my emails, no tracking number and no explanation why the order hasn’t been delivered yet.

7 de julio de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi
Order number RC23799648
Thursday 2 Jul 2020 21:36 hrs Placed online order confirmation sent.
Friday 3 Jul 15:32 hrs dispatch confirmation sent,email tracking email sent.
Scheduled for delivery within 2 working days (Mon 6 Jul/Tues 7 Jul) ,tracking confirmation sent.
As you are Gmail may we respectfully request you check your spam filter.
Trade Priced Team

Updated Response:
21.36hrs is not a working "day" its "night time", neither is a Saturday or Sunday or Bank Holiday.
Typically 2-3 working day delivery is just that.
We are sorry your still not happy and we will flog what atrocious staff are here trying to help just so you feel a little better.
Stay Safe.




Valorada con 1 estrellas sobre 5

Missing Items/ Atrocious Customer Service

Customer Service is terrible. Underlay paid for on 10th of June and we are still waiting for it to arrive. There is no tracking reference or proof that it has been dispatched. Phonecalls are not being answered. Despite multiple emails over more than a week I have received two emails saying it was dispatched, neither containing a tracking reference and the items have still not arrived.

18 de junio de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi
Apology's on behalf of the couriers for any delay but if you could quote your RC number we will look into it for you.
Regards
Colin www.tradepriced.co.uk

Valorada con 1 estrellas sobre 5

fake sonic gold.

ordered novostrat sonic gold at a higher price than sold anywhere else online with a 20 pound delivery on the premise i would recieve the genuine stuff but was sent the fake non branded version of which there is a massive difference in quality and even in the colour. contacted tradepriced with no reply for over a month, contacted again out of desperation through facebook and still no help other than a generic reply that sonic gold can refer to any gold underlay!

6 de junio de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi Anthony,
We are really sorry you are not happy with our response but as we have offered a full refund on your goods upon return this will remain open for a further 7 days. We are unable to clarify your comments as you have not supplied the details of products you have been supplied in the past but all our white,silver and gold laminate underlays are supplied by Novostrat, are the specification as quoted on the website and the images are of the stock we supply.
We have supplied these products for at least the last 10 years and buy by the container direct from Novostrat in Ireland, so I'm not sure how you have come to your conclusion.
The Trade Priced Team.

Valorada con 5 estrellas sobre 5

Outstanding service and quality

Exceptionally good quality products and super quick delivery considering the Covid-19 crisis. I usually just get my underlay and other supplied from a carpet company but this was more than half the price and the website was super easy to use. I will defiantly be recommending this company to family and friends from now on. Thank you for the great product.

8 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered underlay yesterday at approx…

I ordered underlay yesterday at approx 2pm and it was delivered 24 hours later. Now that is what I call service. This is maybe the 3rd time I have ordered from them and it has been exactly the same each time. As well as very prompt service, I dont think you can buy anywhere else cheaper. I will continue to use this company when needed, they are great.

27 de febrero de 2020
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Thank you for your review. We are always delighted when our customers are happy with our service and products and appreciate you sharing your experience online. Hopefully we will see you again and as our new website is due to be online soon we would appreciate your feed back on your next visit.
The Trade Priced Team

Valorada con 5 estrellas sobre 5

Great price

Great price, service and delivery driver was very pleasant. Happy to recommend.

19 de septiembre de 2019
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi K Downie,Thank you for the great review and we are glad you are happy.Its great to hear the couriers driver was pleasant too.
The Trade Priced Team

Valorada con 5 estrellas sobre 5

Great Service

Phone answered promptly, very helpful sales person , placed my order requesting standard 3- 5 day delivery, order arrived the following day.Price was excellent, service was excellent. I Highly recommend this company and will certainly use them again.

5 de junio de 2019
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi Earl,Thank you for the great review and we are glad you are happy and happier the couriers did a super fast job for you.
The Trade Priced Team

Valorada con 5 estrellas sobre 5

Underlay supplied

Could not fault this company on price, delivery and service. Underlay at one third of the price compared to local and national carpet suppliers. Ordered and delivered within 3 days 👍

25 de mayo de 2019
Opinión espontánea
Logotipo de TradePriced.co.uk

Respuesta de TradePriced.co.uk

Hi Paul,Thank you for the great review and we are glad you are happy.Hope you enjoy bouncing around on the Tredaire Dreamwalk and Softwalk.
The Trade Priced Team

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