Amazing service
Amazing service, fair prices definitely will be booking again for the future!
12 de marzo de 2026
Opinión espontánea
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Información sobre la empresa
Escrito por la empresa
TravelSwift, a reputable company headquartered in the United Kingdom, specializes in offering minibus and coach hire services. Whether you're in need of reliable transportation for weddings, parties, funerals, corporate events, group tours, family outings, airport transfers, or any other occasion, TravelSwift is your go-to choice. Our extensive fleet comprises various vehicles including cars, vans, minibuses, and coaches, with seating capacities ranging from 4 to 83 seats. Our diverse range of vehicles includes standard, executive, luxury, wheelchair-accessible, single-deckers, and double-deckers, ensuring that we can accommodate groups of any size. In an era where public transportation can be unreliable, TravelSwift provides a dependable solution tailored to meet your specific travel requirements.
Información de contacto
Arkwright road Preston , PR1 6BX, Preston , Reino Unido
- +44 74 4139 5240
- contact@travelswift.co.uk
- www.travelswift.co.uk
Would 100% book with this company…
Would 100% book with this company again, never had any problems.
28 de marzo de 2026
Opinión espontánea
The travel was really nice and the…
The travel was really nice and the service was good
24 de marzo de 2026
Opinión espontánea
We’ve been dealing with TravelSwift for…
We’ve been dealing with TravelSwift for a while now and always found them good to deal with and good people
3 de abril de 2026
Opinión espontánea
We are ground transport providers for…
We are ground transport providers for this company. We find them very easy to work with and enjoy providing the service for them.
Clear instructions fixed price quotations accepted and paid before time of of service I wouldn’t recommend them to my competitors because I can do without the competition lol happy to work with them
2 de abril de 2026
Opinión espontánea
Dealing with a trusted company
Dealing with a trusted company and you don't have to be afraid to pay in advance they keep there promise
20 de julio de 2025
Opinión espontánea
Disappointed at the service offered
Disappointed at the service offered , paid 200 pounds for a journey which at the most would have costed 50-80 pounds max via other means. The biggest disappointment was we paid to carry 12 large suitcases 2 cars provided one car was still bigger and the other was a tiny station wagon. It would have never fit so many suitcases. Personally I feel we were over charged and not even given one larger car, we were lucky we had cut down our luggage to just 4 large bags. Booking ref TS-1119
Note
I also emailed on 18/3/25 to specify below which was missed, the car sent would never fit it, the second car had no space at all.
With respect to the luggage we are a total 12 people so anticipate a mix of small and medium size 10-12 pieces
18 de abril de 2025
Opinión espontánea
Respuesta de TravelSwift Ltd.
Thank you for your feedback regarding your booking (Reference: TS-1119- Trip Itinerary Confirmation as:)
Trip Type: One-Way
No. of Passengers: 12
Pick-up Location: S* Pan***s Int*nat**nal, L**d*n *1* 4*P, United Kingdom
Destination: ** *u*ls*on *d, L**d*n *5 *R*, UK
Pick-up Date: April 18 2025
Pick-up Time: 12:30 PM
Luggage: 4 Large Suitcases + 5 Small Suitcases (approx 8 ‐ 9 pieces)
Event Type: Others
Additional Information: Luggage includes approx 8 ‐ 9 pieces and 1 x * y*** o*d **b*
We would like to respectfully clarify that the booking you confirmed with us clearly mentioned 4 large suitcases and 5 small suitcases — not 12 large suitcases as stated in your review. This was fully detailed in the confirmation email sent to you prior to your journey(see confirmation above), giving you the opportunity to request any changes if needed.
Based on the information you provided, we arranged vehicles that were appropriate for your stated luggage and group size. We also note that our service was a private, direct transfer, which naturally differs in pricing from shared or public transport options.
We are committed to providing transparent, high-quality service and regret that your review does not accurately reflect the agreed booking details.
Thank you for giving us the opportunity to respond.
Completely let down by these people
Completely let down by these people
Given a quote which then they resinded
Because they said return journey then tried to up the price by another £400.00 as tried to say it was one way were as it clearly stated it was return journey never to be used again
7 de marzo de 2025
Opinión espontánea
Respuesta de TravelSwift Ltd.
Dear John,
Thank you for your feedback. We sincerely apologise again for the initial confusion regarding your quote. Unfortunately, there was a genuine human error where a one-way price was mistakenly quoted instead of a return fare. As soon as we realised this, we immediately informed you, apologised, and even offered you a heavily discounted return rate well below our standard pricing to make up for the mistake.
We completely understand that pricing is an important factor for any customer, but it is important to clarify that no booking was confirmed or accepted at the incorrect price, and we acted transparently and fairly as soon as the error was identified.
We value honesty and customer service highly, and always aim to resolve any misunderstandings swiftly and professionally. We thank you for your understanding, and we assure all our customers that we remain committed to offering clear, competitive, and fair pricing with every booking.
Birthday bus thanks!
I can’t thank Travel Swift and our amazing driver Rony enough for such seamless and great service from booking to end.
Booking was easy and communication great at all times and Rony on the day was just fantastic and so helpful, nothing was too much trouble. Thank you so very much will be recommending and using you again xx
22 de febrero de 2025
Opinión espontánea
Highly recommend Travelswift for anyone…
Highly recommend Travelswift for anyone needing group transportation!
12 de septiembre de 2024
Respuesta de TravelSwift Ltd.
Thank you for your kind words
Avoid this company - terrible customer service
Avoid this company.
Terrible customer service. Seriously book someone else.
We had a booking for 0200 on the Sunday morning (which they didn’t read correctly). They sent confirmation saying 2pm (which we didn’t read correctly). Mistakes on both ours and Travelswift’s part. Bus obviously didn’t turn up at 0200 as company had mistakenly booked for 12 hours later.
We rang to enquire about a refund as the bus never went, due to mistakes on both parts. We were told ‘they were going to send the bus anyway’ and that they’re keeping the money. Spiteful and unhelpful, and clearly greedy. Seems like the type of company that is fine… as long as nothing goes wrong.
5 de octubre de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
Dear Customer( TS-1034): Thanks a lot for showing your concerns but we would also like to address all of them for clarity. So, In this case, you are admitting your mistake by saying (which we didn’t read correctly) and at the same time without any proof blaming us by saying “ they we didn’t read correctly” .Now here, we have the proofs of your chats as well as confirmation e-mail where the time was clearly mentioned 2:00 PM. This trip was booked on Sep 4 and on the same day before sending the final confirmation email we reconfirmed the time via chat and you gave a Thumbs up sign on that chat. After reconfirmation on chat we sent you booking confirmation email on same day, Again mentioning the time 2:00 PM. This trip was scheduled for Oct 6, so, from Sep 4 to Oct 6 you did not ask us to reschedule/update the time from 2:00 PM to 2:00 AM. Later, on 6th Oct. after arriving at pickup point, you called us to collect you, which was not possible and we never said that we are going to send you the bus at that time of 2:00AM, as we had arranged the bus for you at 2:00 PM instead of 2:00 AM. Moreover, you blackmailed us before adding this review that you are going to give us 1 star and bad review. So there yo go but, no issues from our side as we would like to invite any of our customers to please come in private chat to ask about the proofs of email and chat of our this respected client.
P.S: Anyone can ask us and check these proofs by contacting us on chat or via email. Thanks
Awful experience, severely dissapointed.
Initially no issue with this company. Having made my booking, I later realised that they had the time wrong - they had confused 0200 with 2 pm, annoying that a travel company could not use the 24 hour clock. Because this was beyond the cancellation time, this company did not refund at all, despite no service ever being provided. Poor customer service, considering their supposed dedication to the customer.
6 de octubre de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
Dear Customer(TS-1034/Same group): Thanks a lot for showing your concerns but we would also like to address all of them for clarity. So, In this case, you are admitting your mistake by saying (which we didn’t read correctly) and at the same time without any proof blaming us by saying “ they we didn’t read correctly” .Now here, we have the proofs of your chats as well as confirmation e-mail where the time was clearly mentioned 2:00 PM. This trip was booked on Sep 4 and on the same day before sending the final confirmation email we reconfirmed the time via chat and you gave a Thumbs up sign on that chat. After reconfirmation on chat we sent you booking confirmation email on same day, Again mentioning the time 2:00 PM. This trip was scheduled for Oct 6, so, from Sep 4 to Oct 6 you did not ask us to reschedule/update the time from 2:00 PM to 2:00 AM. Later, on 6th Oct. after arriving at pickup point, you called us to collect you, which was not possible and we never said that we are going to send you the bus at that time of 2:00AM, as we had arranged the bus for you at 2:00 PM instead of 2:00 AM. Moreover, you blackmailed us before adding this review that you are going to give us 1 star and bad review. So there yo go but, no issues from our side as we would like to invite any of our customers to please come in private chat to ask about the proofs of email and chat of our this respected client.
P.S: Anyone can ask us and check these proofs by contacting us on chat or via email. Thanks
Sad & Traumatic experience
At 11am, Our van broke down in the middle of the highway, leaving us stuck without food, water or toilet, with 2 seniors and 3 children in our group. By 330pm we were getting restless that no help has arrived.
Thankfully, we were able to contact a roadside assistance company (Ravenscroft). The kindhearted gentleman named Simon moved us to a safe place in Winchester station where we were able to get some food and water.
Travel Swift's 2nd van finally arrived at 530pm to pick us up and take us back to London.
Not only did we miss our trips to Bath & Windsor, but our whole day was wasted, leaving all of us shaken and distressed by the end of the day.
We asked for a refund for the trip or compensation for our Bath & Windsor tickets, but we were told that the company is not liable for vehicle breakdowns.
28 de junio de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
Dear Customer, (TS-1002/ Same group/KTin): We are really sorry about it. That was an unforeseen incident beyond our hands. Breaking down any machine/vehicle is not in hands of human. It is nature which sometime shows its power. You had 3 trips with us, 1st and last went smoothly, in 2nd one this incident happened. We bared a total loss of approx. 1900GBP for you. Arraigning an extra vehicle, extra driver et al, we did everything for you which could be done , and still we feel good after loosing a handsome amount as we ALWAYS prefer our clients over the money. I am sure this clears all the doubts which may come anyone's mind.
Very bad experience. Pls book transport elsewhere.
We were assigned an inexperienced driver, our van broke down on the highway, and we kept being told that another van is coming in the next hour or so but it wasn't true. We ended up waiting for ~6 hours. They called for a tow truck but we had to call for help to take us out of the highway on our own. We spent GBP 250 to have a company bring our family of 11 to a nearby train station where the replacement van picked us up in the end. Our entire day was wasted.
Update after response from company:
Of course, we understand that vehicle break downs happen and sometimes cannot be prevented. But did your driver report that it was he who burnt the clutch of the van? You claim that you "ALWAYS" prefer clients over money, but when we had been waiting at the roadside for hours and starting to feel anxious and thus kept asking for updates, your agent threatened to cancel the replacement car and told us to just book an Uber ourselves. No Uber driver would have picked us up from that area. Is this how you care for clients? You had called for a tow truck to take the van, which arrived way before the replacement van. Lucky for us that the tow truck didn't leave without ensuring we were safe and out of the road (which we booked ourselves, by the way). Lastly, you tried to take down my review twice, first by reporting that I had written something illegal, and a second time by claiming that I had reviewed the wrong company. You apologized only after both actions failed. An honest company would not have done that.
While it is true that the first and last trips were ok, but the way the vehicle breakdown incident was handled and the way we were treated during that time compelled me to write this review. After all, you did say that vehicle breakdowns can happen and is beyond your control. Who's to say that this experience we had will not happen again to others?
28 de junio de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
Dear Customer, (TS-1002): We are really sorry about it. That was an unforeseen incident beyond our hands. Breaking down any machine/vehicle is not in hands of human. It is nature which sometime shows its power. You had 3 trips with us, 1st and last went smoothly, in 2nd one this incident happened. We bared a total loss of approx. 1900GBP for you. Arraigning an extra vehicle, extra driver et al, we did everything for you which could be done , and still we feel good after loosing a handsome amount as we ALWAYS prefer our clients over the money. I am sure this clears all the doubts which may come anyone's mind.
First time travelling with Travel Swift
I was a little skeptical at first as this was my first booking with this company. All communications was done electronically but I was soon reassured by the prompt responses from the sales representative.
My booking was for a group of 14 travelling from London to Birmingham to attend a family funeral.
The minibus was clean and spacious and our driver was polite, helpful and professional.
I would definitely use this company again.
Thank you Travel Swift for making a difficult day pleasant.
20 de junio de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
Thank you for your kind words! We're glad we could make your journey comfortable during a difficult time. We look forward to serving you again in the future.
Very great experience.they people are…
Very great experience.they people are working great 👍
"Booking the minibus was easy and hassle-free. Highly recommend!"
20 de mayo de 2024
Opinión espontánea
The service was top notch
The service was top notch, the vehicle was clean and the driver was very professional. Would definitely use their services again on my next visit.
1 de mayo de 2024
Opinión espontánea
Respuesta de TravelSwift Ltd.
We're thrilled to hear you had a great experience! We look forward to welcoming you back on your next visit.
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