Tree Fort Bikes Opiniones 

29
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Marvelous- they keep their promise and delivered the bike part in two days! While my regular bike shop said- 7-10 days to get parts only. So you can rely on the expedite service if it is emergency.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love Tree Fort Bikes. They are fast at shipping with a central US location, website works great, and customer service is top-notch. Their price matching service is really awesome, because if... Ver más

Valorada con 5 estrellas sobre 5

Excellent company, super fast delivery, and a great price. Way better than Amazon, or Ebay in my opinion. You can call them and actually talk with someone who knows what they are talking about. Sma... Ver más

Valorada con 1 estrellas sobre 5

After placing an order on March 2 2024 to buy a Lezyne Macro Drive 1400 Headlight and not receiving any notification of my purchase, a week after that I received the item mentioned before used in an a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de deportes

Escrito por la empresa

We are a specialty online bike shop providing in-store and online bicycle sales and information, along with trail information. We sell parts and accessories like pedals, saddles / seats, cranks, bottom brackets, headsets, and more. We sell products like Cannondale bicycles, Santa Cruz bikes, Ellsworth bikes, Giant bicycles, Shimano pedals, XT Derailleurs, XTR Shifting, Race Face cranks, Bell and Giro helmets, SRAM X0 / XO / X.0 / X.O shifters and derailleurs, SRAM X9 / X.9 shifters and derailleurs and Haro BMX. We also service and repair / tune-up (tune up) any brand of bike. Tree Fort Bikes Online Store is based out of Ypsilanti Michigan, by Ann Arbor.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

29 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(29)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Marvelous- they keep the promise

Marvelous- they keep their promise and delivered the bike part in two days! While my regular bike shop said- 7-10 days to get parts only. So you can rely on the expedite service if it is emergency.

30 de mayo de 2026
Opinión espontánea
Logotipo de Tree Fort Bikes

Respuesta de Tree Fort Bikes

Thank you so much for taking the time to write a review! These mean so much to us and fuel our effort over here. We will keep it up! Sincerely,
Scott and Your Fellow Cyclists at Tree Fort Bikes

Valorada con 5 estrellas sobre 5

Great customer service

Have had a few great customer service experiences with Tree Fort Bikes, and what I most appreciate is the fact that I can talk on the phone or email with a real person every time. Quick responses over email. Really appreciate your great customer service. Shoutout to Justin.

14 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Complete Bike Purchase

I ordered a complete bike from TFB as they were one of the few places that had it in stock AND had it for the best price by a couple hundred dollars. This was my first new bike in quite some time and first doing so completely online. TFB answered questions I sent in email before the purchase, and followed up with a call post purchase to confirm everything was in order. The bike was shipped promptly and got to me super quick.

Where I was really impressed was when, upon unboxing and taking to my local bike shop, we found there was a manufacturing issue with the wheelset. It turns out the wheels were un-trueable (something my LBS and TFB had never seen before). Justin at TFB was incredibly helpful in getting a replacement wheelset sent from the manufacturer and even offered to cover the cost of wheel truing attempts by my LBS. While it was an undesirable scenario Justin and TFB did everything in their power to make sure I got what I needed and was happy with my purchase, all the while being 600+ miles away.

I would not hesitate to use TFB for another purchase either online or if I even find myself in Ypsilanti.

21 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

Excellent company, super fast delivery, and a great price. Way better than Amazon, or Ebay in my opinion. You can call them and actually talk with someone who knows what they are talking about. Small business competing with huge business's trying to monopolize the market, and still able to provide better service at a competitive price. You have my respect, and gratitude.

12 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

After placing an order on March 2 2024…

After placing an order on March 2 2024 to buy a Lezyne Macro Drive 1400 Headlight and not receiving any notification of my purchase, a week after that I received the item mentioned before used in an already open and in bad condition box. The headlight was dirty with two tiny pieces of grass! and full of lint obviously after been cleaned with paper towel after been USED. This talk about Tree Fort Bikes really badly. If you get something from a professional company like Jenson they always tells you if the item come in an already open box, they don’t trick out their customers by hiding the true about selling used items like if they are new.I wish I could attach the pictures.

8 de marzo de 2024
Opinión espontánea
Logotipo de Tree Fort Bikes

Respuesta de Tree Fort Bikes

Hey Carlos, I am so sorry that this happened and am very confused how it could have. We have never had one of those lights returned. The only thing I can think of is that somehow our distributor received a return from another dealer and did not notice it was opened. I will give you a call in the am and we will gladly take that light back and get you a new one, or work out a solution that makes you want to come back and order from us again! Sincerely, Scott and Your Fellow Cyclists at Tree Fort Bikes

Valorada con 5 estrellas sobre 5

You can find anything you need for your…

You can find anything you need for your bike or buy a new bike there. Internet orders are often shipped free or you can pick up in the store. The prices or competitive or even cheaper than other places and the employees are helpful and friendly. Highly recommended!

20 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't order from Tree Forte

Tree Forte bikes does not stand by their products. If you receive a defective item, they will not replace it or even help navigate the warranty process. You get left with a very expensive piece of garbage and they just say, too bad.

8 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They don’t always honor the price match…

They don’t always honor the price match even when it is their own pricing showing in Google shopping. I placed an item in my cart at $152 and when I went to pay for it the price went up in my cart to $234. Google even says they still are selling it at $152. I contacted them and they won’t honor that price. I have bought from them before and had taken advantage of their price match. I guess if they won’t honor their own pricing in a service they pay for I can’t support them as a business anymore. According to their Facebook “they understand”, but I guess that means only if it is advantageous to them.

7 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

TreeFort just rocks!

TreeFort has a great selection of high quality bikes and components but they also continually provide helpful, thoughtful and friendly service!

14 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I highly recommend Tree Fort Bikes!

I have made 3 purchase from Tree fort Bikes and each time they have the best price. Their customer service is top notch and the orders are handle very quick. I highly recommend them for any and all bike related purchases.

18 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received a damaged Schwalbe tire.

I ordered two Schwalbe Land Cruiser tires for my gravel bike. Mounted rear tire with no problem. The second tire bulged enough the front wheel wouldn't turn. Upon inspection, there was a six inch section of severe damage inside the tire. I used only plastic tire tools to mount so I am sure I did not damage the tire when mounting.

I sent an email to Tree Fort Sunday evening. Early Monday morning I received a phone call from Scott in Customer Service telling me they were shipping a replacement tire that day.

Simply amazing customer service! I would give them a couple more stars if the system. Thanks to all at Tree Fort who helped me with this issue.

26 de septiembre de 2021
Opinión espontánea

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