Trees Online Opiniones 

162
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic tree for a reasonable price…we are thrilled especially after two other nurseries kept us waiting for delivery dates then cancelled the order due to non availability! The tree is healthy and... Ver más

Valorada con 5 estrellas sobre 5

Alan bent over backwards to source us the right trees when it looked like it would be impossible. We'd actually resigned ourselves to having to make other plans, but Alan worked some magic despit... Ver más

Valorada con 1 estrellas sobre 5

Total waste of time dealing with this company. Communications terrible and products selling are non-existent. Be prepared to chase for updates and prepare to be disappointed. Oh. Also, The owner doe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The beautiful tree arrived safely and exactly when Alan said it would, with only 1 bent leaf. Excellent service and delivery. If only other online companies were as much fun. The sorbus is now plante... Ver más

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4,2

Muy bueno

TrustScore: 4 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

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(162)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

We ordered two trees from trees online. One arrived and we assumed the other would when it was ready to be sent. It didn't so I contacted trees online, but didn't expect anything as I had no proof only one arrived. They were brilliant and immediately sent us a replacement. They didn't have the same tree in stock, so they sent a different bigger (more expensive) tree after consulting me.
So, fantastic service, I was really grateful for their approach which you definitely don't get with all companies.

19 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have a love of Christmas trees and…

I have a love of Christmas trees and have 70ish growing. These little fellas arrived in the best condition of any I have ever bought before, really amazed at how healthy they are, will be back for my second order very soon.. thank you

17 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor communication and organisation

I have just (November 10) received a fig tree that was originally due for delivery in August. The plant appears to be very good, but the experience was bad.
I can accept that supply chains are disrupted at present, but having to chase up an order several times because of little or no communication from Trees Online was irritating to say the least. This was exacerbated by the jokey style of the email replies I did receive and the fact that I was twice sent a request for a glowing review weeks before the eventual delivery.
This mail arrived on 18 October, about 4 weeks before the tree finally showed up.

"Your Trees Online order has been recently delivered and hopefully raised something between a smile to some euphoric eyebrow movement?"

I won't bother with the rest of the drivel.
I shall certainly never use or recomment Trees Online in the future.

12 de noviembre de 2021
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

To confirm Albert, you are very happy with the plant and accept the supply chain delays but your gripe is the style of the 5 updates which wipes out all the stars!

Do you sing "Twinkle twinkle half a star" if you don't like the front cover pictures?

Thanks.
Alan.

Valorada con 5 estrellas sobre 5

Awesomeness

Fab service, could not believe how quickly my vine arrived (and I'm in the North of Scotland!). Having waited nearly 6 months last time for a vine from a 'specialist' nursery, this was a treat (and a better specimen to boot). Well done you guys!
I'll be back (but I won't need your boots or motorcycle...)

8 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast dispatch

Fast dispatch, great communication and loads of helpful information on the website. Would definitely order again, I feel confident that they'd sort out any problems that would arise. Also the tree that arrived was really healthy and happy and is now thriving on my allotment. Thank you!

8 de noviembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Baby Christmas Trees

The first batch of Norway Spruces I received looked more like branches that had seen better days. I contacted Alan and within 2 emails it had all been sorted and a new batch were on their way (which were perfect)! Fantastic customer service and resolution after a not so great start!

7 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tree not delivered and is 3 months late

Tree not delivered and is now 3 months late - I’m now trying to get my money back

29 de octubre de 2021
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Good day. As we said in the regular email updates, the 2 month delay was caused by the growers unable to send them to the nursery due to current supply chain issues and are due to be delivered this week.

We are of course happy to refund and have done so the same day of asking. Apologies for any inconvenience.








Valorada con 5 estrellas sobre 5

Excellent tree

Excellent tree - larger than ordered due to stock issues. Resolved a delivery problem with no fuss and in good time. Great service.

20 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trees and plants in very good shape to buy

I ordered Photinia Robin Trees twice and Blueberry plants recently. The trees and plants were in very good shape and now they are growing very well in my garden. The service was excellent and they were delivered in spacious boxes without doing any damage to them. It makes your day to read messages from Alan on the progress being made on your orders. They are hilariously witty!! I would gladly recommend anybody to buy from Trees-online. They truly deserve 5 stars.

19 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic from start to finish

I have been delighted with the service and product from treesonline and would highly recommend them to anyone who is uncertain. For the customer service alone, a five star rating is thoroughly deserved, and I have a very delighted partner at the product that has been received. Top marks

19 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

a Rowan tree tale

Faced with a need for a Rowan tree and a fruitless search to find one in time for an unmoving planting date I somehow came across trees on line that looked promising. I ordered without a promise of delivery in time, following pure faith and ignorance, and no other option. Crazy pricing had me ordering 12 trees not one and getting them delivered to a non surcharge address that was far away from where I wanted them. Fate intervened and unmoving plans moved. The trees arrived on time, were pretty, looked healthy and ended up in the right place at the right time and got planted. If I ever meet anyone that needs trees online I will be sure to tell them to just take a chance. It worked for me.

16 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Fig Tree for joint birthday present.

Bought a fig tree for joint present for some friends. I didn't mention it so they were very surprised and delighted!! They sent me a picture and it's a cracking tree - bigger than I expected (about 5') and some fruit. I'm very pleased and will definitely use Trees Online again.

16 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would use again

Bought an ornamental cherry tree for my partner’s birthday. It arrived in a timely fashion and was in great condition. So far the tree is doing brilliantly, would definitely use again.

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would definately use again.

Tree arrived very well packaged and was just as described. Only niggle was that the delivery company didn't tell us they were coming with it!
Would definately recommend Trees online to others.

15 de octubre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Cherry Love 🍒

We love our cherry tree from Trees Online. We went to them because we waited a very long time for an order from another online community and then they didn’t fulfil the order! Trees Online delivered within their stated delivery time (during a hugely hectic season!) and it was well packaged. The tree itself is beautiful and seems to be thriving where it is planted (a life lesson for us all here lol!) The only reason we didn’t give it 5 stars was because when it was delivered, nobody knocked on the door or rang the bell to tell us it was there. (We were a little concerned that it could have been taken!) Our electrician had to warn us! Other than that though, service was fabulous and we will certainly return when we choose our next tree! 😊🌳💕

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unsure but pleasantly surprised

Not having used Trees online before I was a little uncertain, but they had the tree I wanted at a reasonable price so I gave them a go. The tree arrived in good time, well packaged and in good condition. It has been in the ground a few weeks now - all looks good so far. I would use this company again

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sceptical

I ordered a tree from Trees On Line, not knowing what to expect. This was because they had exactly the tree I wanted. When it did not arrive by the estimated date, I accepted the very amusing reasons why. The tree arrived this week and I was pleasantly surprised. It was beautifully packaged and was a very substantial tree.

I was kept informed of the progress, with very good humour and a good result.

I am looking forward to planting said tree and enjoying it for whatever time I am allowed to stay on this earth.

15 de octubre de 2021
Opinión espontánea

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