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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic experience, you never really know what a company is like until something goes wrong. I ordered the wrong pouches (my fault). I emailed customer services and Lee sorted out a free collection... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thought it was a scam since I bought them off a facebook advert 3 cans for 99p each with two little free extra baggies of pouches was an insane offer it was worth it to lose the £3 and £3 postage...... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First order from the company and will not be the last. I wasn’t paying attention and messed up the delivery address. After my initial email the following morning the customer service has been firs... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot rate Two Wombats highly enough, if I could give more stars I would. Only my second order and the product and variety is really good with some fantastic offers to test different... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

164 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very pleased with my first order

Very pleased with my first order. Great prices, fast delivery, safe packaging and even some samples in the box.

13 de abril de 2026
Opinión espontánea
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Respuesta de Two Wombats

Thanks for shopping with us! We are glad you are liking our service and added value!

Valorada con 5 estrellas sobre 5

Very good range, prices, customer service

Very good range and prices. I had an order which wasn't delivered and Lee was super helpful.

6 de abril de 2026
Opinión espontánea
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Respuesta de Two Wombats

Great to hear you are loving our selection and prices! Glad we were able to sort your issue and don't hesitate to reach out if you ever need anything in the future. Cheers!

Valorada con 5 estrellas sobre 5

I cannot rate Two Wombats highly…

I cannot rate Two Wombats highly enough, if I could give more stars I would.

Only my second order and the product and variety is really good with some fantastic offers to test different brands and flavours.

Unfortunately the courier let down my last delivery, which left me without my purchase.

Lee responded very quickly when notified and was happy to replace what I ordered which I received safe and sound in a couple of days.

Lee also took the trouble to email me to check I had received my order as he had been keeping an eye on its delivery.

Fantastic service from start to finish and Lee is truly understands the meaning of customer service and is a credit to the company,

If you haven't tried them yet, 100% do.

Thank you Lee and Two Wombats, I will be back!

10 de abril de 2026
Opinión espontánea
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Respuesta de Two Wombats

Thanks for the kind words and great feedback! Glad we were able to get you sorted after the carrier issue. Don't hesitate to reach out if you ever need anything in the future.

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience, you never really know what a company is like until something goes wrong. I ordered the wrong pouches (my fault). I emailed customer services and Lee sorted out a free collection and replacement. Couldn’t have been sorted out quicker. Thanks

8 de abril de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Thanks for the feedback! We are always here to sort out any issue you might have. Don't hesitate to reach out! Cheers!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Good prices. Will use again

5 de abril de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Glad to hear you are loving our prices and service! We work hard to deliver the best pouch buying experience!

Valorada con 5 estrellas sobre 5

Great customer service, will be using this company again

First order from the company and will not be the last. I wasn’t paying attention and messed up the delivery address. After my initial email the following morning the customer service has been first class. Lee got straight back to me to tell me it will be sorted, then followed it up today when Royal Mail confirmed delivery to make sure I had received. These wee things make all the difference and the follow up wasn’t needed at all but shows a great level of customer service! It was really appreciated, given it was all from my mistake.

Thanks again, will defo be ordering from Two Wombats again soon

Cheers, George

4 de abril de 2026
Opinión espontánea
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Respuesta de Two Wombats

Hey George, thanks so much for your feedback! We are here to go the extra mile for our customers and make sure they get the best value possible. Cheers!

Valorada con 5 estrellas sobre 5

Amazing

Amazing. Great customer service aswell.

4 de abril de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Thanks for the feedback! Cheers!

Valorada con 5 estrellas sobre 5

Thought it was a scam, definitely is not! 5/5*

Thought it was a scam since I bought them off a facebook advert 3 cans for 99p each with two little free extra baggies of pouches was an insane offer it was worth it to lose the £3 and £3 postage... Pleasantly surprised when they turned up 3 days later!! Definitely recommend two wombats!
Tracking info for such a cheap price is also brilliant I've had £100 parcels delivered through no tracking info before so for £3 postage was also a nice surprise. Hopefully this is my avenue to quit vaping after I wuit smoking 4 months ago. Lets go two wombats

4 de abril de 2026
Opinión espontánea
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Respuesta de Two Wombats

We are as real as it gets! Our goal is to deliver the best pouch buying experience possible. We hope to see you again soon! Cheers!

Valorada con 5 estrellas sobre 5

good service

good service, good price, good customer service

1 de abril de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Thanks for the feedback! We are here for you anytime!

Valorada con 5 estrellas sobre 5

The Two Wombats customer service team…

The Two Wombats customer service team were amazing when I needed my two accounts, I inadvertently made, merged. Right mix of security checks and speed… fantastic! That is on top of huge range, low prices and fast delivery.. Super impressed

24 de marzo de 2026
Opinión espontánea
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Respuesta de Two Wombats

We are so glad our team could quickly and securely get those accounts merged for you! It’s wonderful to hear that you’re enjoying our extensive range and fast delivery alongside our dedicated support.

Valorada con 5 estrellas sobre 5

Great prices, Fast Delivery

Great prices, excellent delivery speed. Cant fault it at all.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Two Wombats

We’re thrilled to hear you had such a seamless experience with our pricing and delivery speed! Cheers!

Valorada con 5 estrellas sobre 5

Lee was very helpful

Lee was very helpful! He resolved a problem I had within record time and the customer service is 10/10 😍

20 de marzo de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

We are so pleased to hear that Lee was able to resolve your issue in record time! We’ll be sure to pass your 10/10 rating along to him!

Valorada con 5 estrellas sobre 5

Can’t fault them

The customer service of this place is top notch. Super fast and understandable responses. I had an issue with the delivery of my parcel and a new one was sent out within a few hours to be delivered the next day.

Their prices are also great and their selection of low-strength 99p pouches is better than I’ve seen on any other other site.

11 de marzo de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

I'm glad we could get your issue solved quickly! We work hard to deliver the best buying experience possible. Don't hesitate to reach out to customerservice@twowombats.com if you ever need anything and we'll sort it!

Valorada con 5 estrellas sobre 5

Always really good deals on

Always really good deals on, they offer lots of free cans and throw free ones in your order you can try.
Their customer service is also extremely helpful and fast. No faff!

10 de marzo de 2026
Opinión espontánea
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Respuesta de Two Wombats

Thanks so much for your feedback! We are are glad to hear your are loving the deals and loyalty program! Cheers!

Valorada con 5 estrellas sobre 5

Great choice of products

Great choice of products, very competitive prices and fantastic customer service. Very happy with everything.

9 de marzo de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

We work hard to bring you the best prices and selection available. Thanks so much for your feedback!

Valorada con 5 estrellas sobre 5

Great Items & Fantastic Staff

Always really fantastic customer service from Two Wombats! And great selection of products too, I never order from anyone else :)

7 de marzo de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

We are glad you are liking the large selection! We appreciate your feedback!

Valorada con 5 estrellas sobre 5

Lee was amazing

Lee was amazing, dealt with my query quickly and efficiently - I couldn’t be happier, wonderful company thank you so much :)

25 de febrero de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Hey Mia, I'm glad we could get your issue solved without delay. Don't hesitate to reach out if you ever have an issue with Two Wombats service and we will solve it! Thanks!

Valorada con 5 estrellas sobre 5
Logotipo de Two Wombats

Respuesta de Two Wombats

Hey Ian, glad we could get that delivery issue sorted for you! You can always reach out to us if you ever have an issue and we'll get to the bottom if it. Cheers!

Valorada con 5 estrellas sobre 5

Best business I've dealt it! Outstanding service

Two Wombats are an exceptional company and it's such a pleasure not only buying my beloved nicotine pouches from them but also dealing with their customer services representatives! Lee, who has assisted me on numerous occasions is down to earth, friendly and extremely eager to help. Twice now I have made an error with my order, and without hesitation Lee sent me a return labels and exchanged my items free of charge for me. Two Wombats genuinely care for their customers and want their customers to receive the best possible experience. I do't say this lightly, but in my opinion Two Wombats is genuinely the best company and customer service I have ever received and to me there is no other company that quenches my nicotine pouch thirst as well as Two Wombats do! Please keep up the good work and Lee you're an absolute superstar!

23 de febrero de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Thanks so much for the feedback Val! It is a pleasure working with our customers to make sure we provide the best experience possible.

Valorada con 5 estrellas sobre 5

Great experience my order got delivered…

Great experience my order got delivered to the wrong house and Lee contacted me straight away and got it sorted by sending me a replacement witch came straight away, would definitely recommend this company and will be ordering from here again

23 de febrero de 2026
Opinión espontánea
Logotipo de Two Wombats

Respuesta de Two Wombats

Thanks Freddie! We are always here to sort any issues. Thanks for shopping with us!

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