This must be the least customer…
This must be the least customer oriented company I have ever seen. On November 22nd I had a flat tyre replaced at their west London workshop. After the Christmas holiday I noticed the tyre pressure was a bit low so I pumped the tyre and after a couple of weeks the pressure was down again. Went to get it checked and I was told the tyre was leaking from the rim. I explained to them that the tyre had never leaked before so this was almost certainly a problem associated with the replacement back in November. I explained I had been a customer for over 25 years and that if I had to pay for the repair I would not be able to come back. The guy still went ahead and charged me for the "repair" so £20 is what customer loyalty is worth to this company. Appalling.
According to UK Tyres the issue in January was new and not linked to tyre replacement done in November. My car is 11 years old and that wheel never leaked before. So I find it extremely hard to believe that after 11 years a leak developed on that wheel one month after it was replaced by UK Tyres. I also explained to the guys that I had been using UK Tyres for 25 years and that if they charged me for the repair I would stop using them. They still charged me £20 so that is the value UK Tyres gives to 25 years of loyalty. Of course the issue here is not the money cause £20 is not much. But it clearly shows the company is more interested in making £20 than keeping a long term customer happy. Very short sighted in my opinion and certainly not a company I want to do business with.
Respuesta de UK Tyres
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’re unhappy with your experience.
To clarify, if there had been an issue with the original tyre fitment back in November, the tyre would almost certainly have lost pressure immediately or within a few days of installation - not several weeks later in January. A rim leak developing over time is typically caused by corrosion or wear to the wheel itself, rather than the original tyre fitting.
When you visited us in January, the issue identified was a leak between the tyre and the wheel rim. This required additional work to remove the tyre, clean and reseal the rim, and refit the tyre correctly. As this was a separate repair and not related to the original fitting, a charge was applied.
We truly value customer loyalty and long-standing customers, but as a business we also have unavoidable operational costs including staff wages, rent, equipment, and taxes. For that reason, repairs that fall outside warranty or original workmanship do need to be charged for.
We appreciate your custom over the years and are sorry that this situation has left you disappointed. If you would like to discuss this further, we’re always happy to do so directly.
