Umega Lettings & Estate Agents Opiniones 

I’ve had a really positive experience with Lewis as my property manager. He is always friendly, professional and easy to deal with. Communication is excellent and any queries or issues I’ve had have been handled quickly and effectively.
Whenever I’ve needed help with something, Lewis has been quick to respond and has always kept me updated. Any maintenance issues have been dealt with promptly and I’ve always felt that my concerns were taken seriously. Lewis is very approachable and helpful and what I appreciate most is that he’s professional without being overly formal or distant. It’s clear that he cares about doing a good job and making sure tenants feel supported.
Overall, I’ve been very happy with the support I’ve received and would highly recommend him. Thank you for all your help over the past year.

I have lived in a new build flat managed by umega for nearly a year now. I'm very impressed with the way umega and in particular, our amazing project manager Lewis Walker run the development. Repairs are actioned swiftly and professionally and Lewis is always just an email away if there are any issues. Hes our friendly neighbourhood project manager!
Very professional, reliable letting agents

Jason was very friendly and informed me of the photos he was taking and why. Asked if I had any issues which I did not. Jason also complimented me on the good care I was taking looking after the property. Happy tenant 😀

I am pleasantly surprised by Jason's Maddrell level of professionalism, attentiveness, and willingness to help resolve current issues. Thank you for your understanding and support.

We had an issue with our heating grant popped in to help as our son has disability and special needs . Next day engineer from Umega popped out and fixed the issue very happy with the outcome heating back on .

Been with umega for nearly a year and it’s the best choice I made. I absolutely love my new flat and the neighbours are lovely too!
Umega always go above and beyond for all our needs! The service is absolutely brilliant!

We were very pleased with grant went about his buisness he was also very helpfull on a few issues so no problems from us many thanks willie& bess

Jason has been absolutely brilliant. He has gone above and beyond to support, always keeping you informed and helping with any issues quickly and professionally. He is approachable, caring, and genuinely wants the best for the people he helps. I cant thank him enough for all his hard work and dedication. A real credit to the organisation.

Everything was great.
Thank you

Eveybody from start to finish has been helpful, friendly and have answered every question i have asked or gotten back to me, if they they didn't know at the time. Great service, professionalism and great people

Thank you Lewis for everething
It's very nice that you respond quickly and come to repair everything that is needed.

Cathrine was quick to respond and explained everything clearly and simply. Great communication, friendly service, and a smooth experience from start to finish. Highly recommend!

Thanks a lot Catherine!

I had a fantastic experience throughout the entire process. From start to finish, you were professional, supportive, and incredibly efficient.

Thanks for keeping me informed every step of the way, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward.

I truly appreciated your help and would highly recommend your agency to anyone looking for a reliable and trustworthy property agent.

Everything was done via e-mail which i actually prefer. Easy communication and i always got a reply same day or morning after. Cathrine was polite and easy to work with. My application went in quick and i was approved within a few days. I will be moving in to my new home in a few weeks time and feeling confident that anything that occurs will be dealt with promptly.

So grateful to have Jason Maddrell as our property manager. Deals with any issues immediately and ensures work completed. Jason is both friendly, professional and a reliable point of contact. He’s a real credit to Umega.

Jason was very understanding and helpful in answering my queries

I recently moved into my new flat through Umega Lettings, and I couldn’t be happier with the experience. Huge thanks to Isla and Catherine for making the whole setup and move-in process so smooth and stress-free. They were incredibly supportive, organised, and always quick to help with anything I needed. Lewis was also great during the viewing and move-in walkthrough. He was friendly, knowledgeable, and took the time to explain everything about the flat clearly, which made the process feel easy and reassuring.

Overall, the team at Umega Lettings has been fantastic from start to finish. I’m really grateful for all their help and would highly recommend them!

It was my first time selling a property so I spoke to a few different companies and Caroline at Umega stood out. She was super friendly and professional and took the time to walk me through the process and put my mind at ease. I was really impressed with Umega and would definitely recommend them to any first-time sellers.

I had an extremely disappointing experience with Umega Lettings at the end of my 2-year tenancy.
During the tenancy, the relationship was generally acceptable. However, the situation deteriorated significantly after I provided notice to vacate the property.

Upon moving out, I received an inspection report that I found to be unreasonable and clearly disproportionate. The expectations outlined did not reflect the condition of a property that had been lived in for two years under normal use. Prior to vacating, the property was thoroughly cleaned to a reasonable standard, allowing for fair wear and tear. I also hold comprehensive photographic and video evidence to support this.

Despite this, I was informed that only £133 of my £1,300 deposit would be returned, with deductions totalling £1,167, including:

£270 for cleaning
£22 for bathroom sealant (later withdrawn after dispute)
£875 for alleged paint damage

While I reluctantly agreed to the cleaning charge in order to resolve matters efficiently, I strongly dispute the charge for repainting. The so-called “damage” is nothing more than normal wear and tear expected over a two-year tenancy. The invoice provided clearly shows repainting only, with no evidence of repair work, further confirming that this is routine redecoration. As per tenancy deposit guidelines, such costs are the landlord’s responsibility and cannot be passed on to tenants without clear evidence of excessive damage.

Only after I stated my intention to escalate the matter to the Safe Deposits Scotland they agreed to reduce the charge to £770. This raises serious concerns about the fairness and transparency of your initial assessment.

In addition to the deposit dispute, I am extremely dissatisfied with the following issues during and after the tenancy:

Maintenance failures:
A faulty kitchen switch was reported from the beginning of the tenancy but was never properly repaired. Contractors repeatedly attended quality check yet only labelled as checked without resolving it.
Similarly, issues with smoke detectors were ignored beyond advising me to replace batteries.

Mail handling after tenancy:
After vacating, I requested access to collect post delivered to the property. I could clearly see mail inside through the door, yet your team refused to assist, citing redirection responsibility. While I acknowledge this responsibility, refusing reasonable access and leaving mail unattended is unacceptable and unprofessional.

Overall, this experience suggests a pattern of unfair deposit practices and poor customer care. It is deeply disappointing that the standard of service declined so sharply at the end of the tenancy.

Based on my experience, I would strongly advise others to exercise caution when dealing with this agency. This feels like a company that’s reasonable until you leave—then your deposit is at risk.

We had an appointment to view a house at 2.30pm yesterday. No one turned up to show us around. Not the best way to sell a house.