United Carpets & Beds - Leicester Aylestone Road Opiniones 

Please read and consider if you think this is acceptable before you buy from United.
Really disappointing service.

Carpet was ordered on the 8th July, when asked for a breakdown of the quote it was as if I'd asked the most difficult question in the world, sighs, moans about waiting for the person who took the order to come back into work.... figures finally given. Spoke to the store again and asked for it to be emailed through as there was a discrepancy on the figures compared to the total..... different figures given again. I should've just cancelled there and then.

Roll on 3 weeks and the carpet was fitted (after having to chase on the day to find out where the fitters were,)

The carpet had a fault in it, so I immediately called the store and told them and spoke to the same person who had made such an issue about giving the quote breakdown. No apology but he seemed delighted when it was a manufacturing rather than a fitting fault "oh I'll have to put a claim in"....
Subsequently I have found at least 7 knife cuts into the newly painted skirting board which was also reported.
I called again mid way the following week to get an update and was told there should be shipping details available that Friday.
The following day I spoke to the manager who assured me she would chase up and expedite the replacement and also speak to the fitters and resolve the damage issue (and also that one used the toilet without the courtesy of asking first.) All sounds positive at the minute doesn't it.... read on.

It's now Wednesday the following week, coming up to 2 weeks since the carpet has been fitted and I've now been told that I should speak to the fitters to address the damage and also it'll be another week until the carpet will be assessed and its "more than likely it'll be replaced".... so it's not on order and ready for delivery timescales as promised the previous week..... currently waiting for a call back from the manager.

I'll update this and the rating if/as things change.

We used United Carpets for the flooring in our new home and encountered issues both during and after installation, requiring constant complaints. To make matters worse, we also ordered a bed as part of our purchase. Delivery was delayed well past the agreed date, and when the bed finally arrived, it was missing parts.

Communication has been terrible. The customer service representative from the beddings was rude, rigid and unhelpful. Every time we call for an update, we get vague answers and no real resolution, with zero proactive follow-up from their team. We spent a significant amount of money and received unacceptable service and value in return. I would not recommend them.

All around they were great! We had a couple of issues at the beginning with staff coming out to measure up our flooring, but once this was resolved by the manager who was great, everything went very smoothly and we are very happy with the result!! Thanks guys, I have recommended to others :)

Absolutely superb service from sales team....But a big shout out to their fitter Ali done a fantastic job

Started with great service at the shop regarding our carpets. But no response after we left regarding a fitting date for kitchen and hallway floor. Leaving us no time before moving to get them done. Fitters very pleasant and did a good job. But left us with all there rubbish and different really make an effort to tidy there mess. Overall I wouldn't go back without shopping around first.

Thank you to George for helping me find the perfect carpet. Excellent customer service, friendly advice, and a great experience from start to finish. Highly recommend United Carpets! Appreciate your attention to detail making sure both carpets matched colour wise

Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right.
Aylestone Road, Leicester branch

Really good service with very good fitters.
I've been using this company for about 20 years and to be honest I don't go anywhere else. I've only had one problem with them and that was maybe eight years ago when they came to measure my room and they calculated wrong leaving me with a joint in my bedroom carpet. Unfortunately they did nothing about it which is why I haven't given 5 stars as I was quite upset. I have just had another carpet fitted by them and they were brilliant. They no longer send people out to measure your room and they rely on your measurement so the responsibility is on us, which is fair enough.
I have I have also ordered an amazing bed from them but I won't don't want it delivered until a specific time and they were very helpful and said they would store it until I was ready.
The customer service is wonderful at the moment and I think the best I've ever seen.
I would highly recommend this company and will continue to use them for a very long time.

Such a seamless process, shop staff were so helpful and polite and the fitters were brilliant, speedy and did a great job 👏

Excellent service. The lady store assistant was brilliant and definitely needs a 5 star alone.

Great people to do business with.
Very helpful and delivered on time.
Thank you

I’ve used United Carpets for many years and they always offer fantastic value and service 👌🏻 thank you!

Carpets are nice, fitting was ok.
Very upset that when they came to fit the carpets they ripped out our newly fitted light unit from the wall so it’s just hanging by a wire now 👍

Very Poor Service – Extremely Disappointed
I had a very disappointing experience with United Carpet. While the labour work itself was acceptable, the overall service and professionalism were very poor.
Firstly, the measurements were clearly done incorrectly. The team measured the space themselves, but after installation we were left with a large amount of carpet unused. It makes me question how the measurements were taken in the first place, as the extra carpet is far more than expected. This feels like poor planning and a waste of material and money.
Secondly, the fitting team told us they would arrive between 9:00 and 9:30 AM. Because of this, both of us had to take a day off from work to be at home. Unfortunately, they did not show up at the agreed time. We had to call multiple times, and they finally arrived around 11:30 AM. This caused a lot of inconvenience and wasted our entire morning.
Customers plan their day based on the time given by the company, and this level of delay without proper communication is very unprofessional.
Overall, I am very disappointed with the service. Poor measurement, bad time management, and lack of punctuality made this a frustrating experience. I hope the company improves its customer service and organisation in the future.

After an initial bit of a mess around and let down from the Leicester store. We were apprehensive about the install of our bedrooms/landing/stairs carpet.

The whole experience was turned around by the young chap who came out to fit out carpets.

Charlie Sheard did an amazing job. He was polite, friendly, clean and tidy. Very knowledgeable and had an amazing eye for detail. The fitting of our carpets are 10/10.

He is a credit to the team. Well done.

My experiece has not been great. Twice the person who had to come and measure the floors failed to attend and nobody got in touch to notify or apologise. The experience with the fitters was very bad, leaving lumps under the carpet and scratches all over the walls and skirting boards. I had used them a few years ago and the experience was good. This time, very disapointed with the fitting service. I will not go back there again.

Corey was a great help with our choice of flooring

Very friendly and helpful service from Corey. (Aylestone road) would definitely recommend.

Carpet fitters were great very helpful

Didn’t take their rubbish away
Also had kitchen x bathroom floor done
I would have expected the kitchen x bathroom to have been siliconed around the edges