I never leave reviews but this felt necessary. A bad experience with United carpets Preston, mainly in terms of poor communication and the actual fitting. I could not believe how quickly the fitters p... Ver más
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Excellent service, from measurements and type of carpet to the phone call to say carpet ready and waiting to be delivered and fitted. Can’t fault them, 3rd time of using always no hassle and great to... Ver más
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Every thing was easy no trouble for the sales man very helpful arrange for delivery and all was well and in time
La empresa ha respondido
We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the Silentnight Westminster frame, Base-Divan silentnight Edinburgh Mattr... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de alfombras
- Tienda de muebles para dormitorio
- Tienda de pisos
- Tienda de muebles
- Tienda de mobiliario para salones
- Colchonería
Escrito por la empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito por la empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Información de contacto
393 New Hall Lane, PR1 4SY, Preston, Reino Unido
- 01772 655570
3,7
Medio
61 opiniones
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poorly fitted carpet
I never leave reviews but this felt necessary. A bad experience with United carpets Preston, mainly in terms of poor communication and the actual fitting. I could not believe how quickly the fitters put the carpet down and not in a good way - it was clearly rushed and it reflects in how bad it has been fitted. Since my experience, other people have informed me their carpet was also fit to a poor standard by this company - wish I had known this prior!
7 de mayo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Alexandra, thank you for taking the time to leave feedback.
We’re very sorry to hear about your experience and disappointed to read that both our communication and fitting standards did not meet your expectations. We understand how frustrating it must have been to feel the installation was rushed and that the finished result reflected this.
This is certainly not the level of service we aim to provide. We also take comments regarding workmanship very seriously and would like the opportunity to investigate this further. Please contact the store directly or alternatively email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Every thing was easy no trouble for the…
Every thing was easy no trouble for the sales man very helpful arrange for delivery and all was well and in time
2 de mayo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hello Annemarie, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
Excellent service
Excellent service, from measurements and type of carpet to the phone call to say carpet ready and waiting to be delivered and fitted. Can’t fault them, 3rd time of using always no hassle and great to deal with.
22 de marzo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Warren, thank you for taking the time to share how our Preston store did.
Its great to hear that the team could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
A lovely range of good quality carpets
A lovely range of good quality carpets. I was able to choose the perfect carpet. They were very pleasant and helpful. I have ordered previously and the quality and service is excellent.
15 de abril de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Mazz, thank you for taking the time to share how our Preston store did.
Its such a pleasure to hear that the team were able to meet your expectations and provide you with a 5 star service with a wide range of carpets to choose from.
We hope to assist you again in the future. Take care.
Very pleasant staff,helpful & friendly.
Very pleasant staff,helpful & friendly.
28 de febrero de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Kay, thank you for taking the time to share your experience.
We're so pleased that our Preston store was able to meet your expectations and provide you with a 5 star service throughout.
Kind Regards
The Untied Team
The carpet has a line going end to end
The carpet has a line going end to end, right through the middle. The fitter said it is where it has been creased at the end of the roll. He said after a couple of vacuums it will lift. It has been vacuumed many times now and the line of crushed carpet is still just as visible. I’m disappointed because apart from this, it’s a nice carpet
3 de marzo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Alison, thank you for your feedback.
We’re really sorry to hear about the issue you’ve experienced with the visible line in your carpet.
While light creasing from being rolled can sometimes settle after installation and regular vacuuming, we understand how disappointing it is that this hasn’t improved in your case—especially when you’re otherwise happy with the carpet.
We’d really like to look into this further for you. Please contact the store directly or alternatively get in touch with our customer service team at customerservcie@unitedcarpets.co.uk, and if possible, share a photo of the affected area so we can assess the situation and advise on the best next steps.
We appreciate you bringing this to our attention and will do our best to resolve it for you.
Kind Regards
The United Team
Ordered carpet over 5 weeks ago
We ordered carpet over 5 weeks ago from Preston store. Took money upon order. Said it would be around a week for delivery. After 3 weeks of no communication from the store we had to chase them up. Poor customer service. Don’t answer the phone, just cuts out. We called 14 times on one occasion waiting for someone to answer the phone! 5 weeks gone by still no carpet. That fed up we went into the shop & requested a refund. Will never use them again.
23 de marzo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Murphy, thank you for taking the time to leave a review.
We’re very sorry to hear about your experience. This is clearly not the level of service we aim to provide. We understand how frustrating it must have been to experience such a long delay, particularly with a lack of communication, and we sincerely apologise for the inconvenience caused.
We’re also sorry that this led to you cancelling your order and requesting a refund, as we always want to see our customers receive both their product and a positive experience from start to finish. We would like the opportunity to look into this further. Please email customerservice@untedcarpets.co.uk with at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Long wait
Paid for a carpet for my mums bedroom, they sent someone to check the measurements which were correct so the carpet was then ordered.
Two weeks later I called the store to ask if the carpet was in so we could book the fitting. I rang at least 9 times and left it ringing until it cancelled but no one answered. I also emailed the store, never received a reply. Finally someone answered in the afternoon and rudely told me the carpet wasn’t in but would be on the following Tuesday.
Fast forward to Tuesday, again after calling several times someone answered, sounded the same as the rude guy previously who said the carpet wasn’t there so it would now be the next delivery day… the following Tuesday!
The next Tuesday came so I rang and was told they hadn’t checked the order in yet so I asked that they ring me later in the afternoon when they knew if they had my carpet.
By 4pm, no call so I rang back and was told they didn’t have my carpet!
I was then told should have ordered a carpet that was in the shop! I said no one had told me I would be waiting for weeks for the carpet and no one advised me to order from the stock already in.
I then had to go back in the store the following day and choose another carpet which was booked in to be fitted the following morning… great!
The following morning I had the carpet fitter ring me to say I had been given the incorrect price for fitting and it was now £20 extra.
Such a poor service and we will not be returning to carpet the rest of the house which is under renovation
12 de marzo de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Mrs Amin, thank you for taking the time to share your experience.
We’re very sorry to hear about the issues you encountered and that the service you received did not meet the standards we aim to provide.
We sincerely apologise for the difficulty you had getting through to the store and the lack of communication regarding your carpet order. We also understand how frustrating it must have been to make multiple calls, not receive a response to your email, and then face further delays with the delivery.
It’s also disappointing to hear about the confusion around the fitting cost on the day of installation. This is certainly not the experience we want for our customers.
Your feedback has been shared with the store management team so that the issues around communication, customer service and order updates can be reviewed and addressed. We genuinely appreciate you bringing this to our attention. Please don't hesitate to email customerservice@unitedcarpets.co.uk if you need any further assistance.
Kind Regards
The United Team
Carpets
The carpet is amazing the underlay we chose was perfect the only down side was the fitting after checking when the fitters had gone the carpet had a slight lump in the middle like it hadn’t be stretched enough to the skirtings other than that yes I would purchase from the company again
16 de febrero de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Linzi thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Preston Store.
Thank you again for the recommendation. Take care.
Preston United Carpets were fantastic…
Preston United Carpets were fantastic from start to finish! The team were professional, helpful, and made the whole process easy — from choosing the right carpet to the final fitting. The fitters were friendly, efficient, and paid great attention to detail, leaving everything clean and tidy. The carpet itself is top quality and looks incredible, completely transforming the room. Communication was smooth throughout, and I felt supported every step of the way. Highly recommend Preston United Carpets for excellent service, expert fitting, and beautiful results!
23 de enero de 2026
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Somayya, thank you so much for taking the time to leave such a wonderful review!
We’re delighted to hear that you had a great experience from start to finish and that our team could make the process smooth and enjoyable for you.
We're so pleased that you're happy with the finished results. Thanks again for the recommendation, and we hope you enjoy your new carpet for many years to come.
Good carpet, good price, fitted well
Good quality carpet at a good price. I needed the carpet fitting before Christmas - be aware there is a significant lead time for some ordered-in carpets that are produced abroad (up to 3 weeks). The carpet I wanted was on 3 week lead time so I chose another which was delivered in a week. United managed to get the fitting done before Christmas. The fitters did a great job. United have now re-carpeted my entire house. Can't complain at all. The carpets are lovely and well fitted.
19 de diciembre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi John, thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you’re happy with the quality of the carpets, the fitting, and the overall service. It’s great to know our team and fitters were able to deliver and that you’re happy with the results throughout your home.
We hope to assist you again in the future. Take care.
Very disappointed with the service from…
Very disappointed with the service from Untied Carpets and Beds. We specifically asked for two different colours of carpet, but only one colour was ordered. On top of that, they didn’t order enough laminate flooring to complete the job, which caused unnecessary delays and inconvenience. This shows a lack of attention to detail and poor planning. We expected much better communication and professionalism.
15 de diciembre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Ethan, thank you for taking the time to leave feedback.
We're sorry to hear about your experience and the issues with your carpet and laminate order, this is not the level of service we aim to provide.
Please email customerservice@unitedcarpets.co.uk with your details so we can escalate your complaint further.
Kind Regards
The United Team
Better customer communication needed
If you’re in a new build and wanting carpet ASAP like we were, I’d find someone else, as we were walking around on subfloor for over 3 weeks.
Customer communication is a massive let down with this site - firstly we were told the wrong date for the measuring. Then we were told 7-10 day delivery after we paid for the carpet - it ended up being delivered after 22 days, with the only updates given when I had to chase for them several times. I appreciate delays happen in the supply chain, but take accountability for updating your customer, especially when they pay considerable money upfront!
Actual carpet fitting was fine and the quality is lovely, just the process of getting to this point was a massive let down.
26 de noviembre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Olivia, thank you for taking the time to share your experience.
We are truly sorry to hear that the process fell short of your expectations. The communication issues you described are not the standard we aim to deliver to our customers. Thank you for brining this matter to our attention, we use all customer feedback as an opportunity to improve our service.
We’re glad to hear you’re happy with the final fitting and the quality of the carpet. If there’s anything we can do to help further or if you’d like to discuss your experience in more detail, please don’t hesitate to reach out to us directly at customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
We have no received our carpet which…
We have no received our carpet which was paid for on the 1st October and was told we could have it fitted the next week and they would ring when it was in store, after 2 weeks we called into the store and were advised it would be here on the 28th October, on that date I got a phone call saying that it would be available on the 11th November we have been back to the store again today and it's still not arrived and now being told it might be next week
18 de noviembre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Good afternoon Jo, thank you for your feedback.
We’re very sorry to hear about the delays you’ve experienced and the frustration this has caused. This is certainly not the level of service we aim to provide.
We are currently following this up with our supplier as a priority, and we will contact you directly with an accurate update as soon as possible.
Thank you for bringing this to our attention, and again, our apologies for the inconvenience.
Kind Regards
The United Team
No problems with measuring and estimate…
No problems with measuring and estimate first class was advised it would take approximately 1week once I ordered and paid took over 3 weeks no problems with fitting again first class very professional efficient and tidy just let down with comunacating with shop assistant
17 de octubre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Stephen, thank you for taking the time to leave our Preston store feedback.
We're so pleased our Preston store could provide you with a very professional and efficient service.
We hope to assist you again in the future, take care.
We always go to United Carpets for our…
We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the
Silentnight Westminster frame,
Base-Divan silentnight Edinburgh
Mattress-Miracoil geltex
Headboard Vienna (in grey)
I must say it is so comfy and finishes the room off nicely. Toby assisted us with the purchase -10/10- Highly recommend
23 de septiembre de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Sophia, thank you for taking the time to leave feedback.
Its great to hear how our Preston store could make your experience a positive one.
We hope that you love your new bed and mattress, have a wonderful day.
Very good customer service, reasonable prices, extended hours
Overall very good customer service. Had good guidance and help in choosing material and also when they came to measure. Ordering to laying the carpet was a smooth process. Good prices as well. Shop at Preston is open for longer hours in comparison to some others which was also very helpful. Slight issues with phones not being manned properly during busy hours so have had to ring few times to contact, but they were quite helpful when i managed to speak to them. So far very Happy customer.
7 de agosto de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi, thank you for taking the time to leave a review.
We're so happy our Preston store could help you find the right carpet for you and your home.
Thanks again for the recommendation, we hope to assist you again soon.
Absolutely first class
Absolutely first class, from start to finish, highly recommended.
14 de mayo de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Samantha, thank you for sharing how our Preston store did.
Its great to hear that they could provide you with a first class service from start to finish.
Thanks again for the recommendation, take care.
Great experience
Am extremely pleased with the quality of the carpets and the value for money.
Everyone I dealt with at United C andB Preston was polite friendly and efficient.
The carpet fiitter did an excellent job and was speedy.
28 de julio de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Christina, thank you for taking the time to leave such a kind review.
Its great to hear that our Preston store & fitter could provide you with a 5 star service that was friendly and efficient.
We hope to assist you again on any future projects, take care.
Pleasant service
Pleasant service, fair product and a reasonable price.
18 de junio de 2025
Opinión espontánea
Respuesta de United Carpets & Beds - Preston
Hi Phil, thank you for taking the time to leave us a review!
We're so pleased that our Preston store could meet your expectations and provide you with a pleasant service with reasonable prices.
We hope to assist you again in the future, take care!
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