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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unprofessional run by a young lad who's parent bought the business for him. Generally young staff with poor customer service. One of the female staff is regularly seen driving round hoole using... Ver más

Valorada con 1 estrellas sobre 5

They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I mov... Ver más

Valorada con 4 estrellas sobre 5

I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them. So don't waste your... Ver más

Valorada con 1 estrellas sobre 5

Tough and heartbreaking story on BBC news, 6pm Tuesday 15th November. I lived with similar conditions - white rot around the sink - the most precious area for food prep. After repeated reque... Ver más

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1,4

Muy malo

TrustScore: 1.5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(749)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This company is amazing.

This company is amazing.
I can advertise my properties with no fuss and all the help and assistance needed. They give great advice and a prompt service.
Incredibly good value.
I really could not manage without these guys.
If you want to let your property with minimal fuss and Maximum exposure then please dont hesitate to give them a go!

10 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stressful experience

We have used Urban before and found them helpful and professional in finding us tenants
Our property is still not listed after 5 days despite numerous phone calls and emails.
It appears they have outsourced to a call centre in Manilla and it is impossible to get any help or answers as we are passed from Manilla to London but cannot speak to staff ( if there are any ) in the Tunbridge Wells office.
Time consuming, stressful and a financial loss

27 de febrero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been using Urban.co.uk for many…

I have been using Urban.co.uk for many years; it appears that they have outsourced their enquiries to a call centre, who do not answer the phone or pass on messages. I have now made 5 calls, sent 1 email and received no reply. My property has not been listed in 5 days!!

I don't usually post by feel I need to as this business is being highly affected as is my own.

27 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and value

Great service and value. Tenant signed up within a week and everything taken care of. Lots of viewings and interest. A big thanks to Danny who turned around all paperwork quickly, and for his guidance through the process.

5 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve just completed another successful…

I’ve just completed another successful letting through Urban. As usual it has been easy, efficient, the website is a joy to use and Daniel is very quick responding to emails.

I am so pleased that several years ago I chose Urban to find a tenant over the incompetence of the high street agents who charge five or six times as much to make a complete hash of things. I’ve been a landlord for 15 years and in the early years there was no choice but to go to a high street agent. I’ve used four, from full management to just finding a tenant. I usually ended up having to get involved because these agents would create one disaster after another, which I was paying for.

Now all I need is an efficient company, Urban, to get my property out there on the Internet, provide me with a stream of potential tenants, reference them and then I take it from there.
Thank you Urban.

25 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been using Urban.co.uk for a…

I've been using Urban.co.uk for a number of years now and I have found their service and use of their website excellent. We have found very good tenants through them and generally this happens on the first day of viewings. I would most definitely recommend them

23 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service yet again!

The team at Urban always respond quickly to my email questions or on the phone. They have been professional and easy to deal with, even when I've had tricky amends to make to the tenancy agreement. The process has gone without any hitches and the electronic signing worked well, even when I had a tenant who didn't know how to do it initially. Knowing they are on the end of the phone most of the time to be able to help at any stage provides peace of mind.

16 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Value For Money & Courteous Staff

I am very impressed with the work Urban did for me, and the team in Urban are clearly capable enough to advertise my property in such short time and delivering what they promised. I believe in, and value, such concepts as online agencies where the high street agents who monopolised the market for decades (and ripped us off) is no longer the only option available. Urban are disrupting the market and I am sure with their great customer service and their easy to use platform that they will thrive and grow exponentially.

I will be back again soon with more ads as I am in the middle of preparing for new investments in buy to let. I will be in touch soon!

11 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Urban were amazing

Urban were amazing! Really helpful in getting my advertisement set up. Had an enquiry within 24 hours of placing the ad and let in two days. Will use them again without hesitation 😃

7 de noviembre de 2019
Opinión espontánea

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