NO VALE PARA NADA - NO COMPRAR - ESTAFA
NO VALE PARA NADA - NO COMPREIS
El software que he comprado para montar el mobiliario, no corresponde con lo que te venden en la pagina web. Tienen muy pocos modelos de furgonetas, por lo tanto te dan una solucion para que lo crees tu, esa solucion vienen en centimetros, con un presupuesto para amueblar la furgoneta de 15.000€ en 6 m2 tiene que ir todo muy ajustado al milimetro y si va en centimetros no puede ir tan ajustado y causa un error en los planos de los muebles. Al no tener el modelo de la furgoneta y tener que montarla hay un riesgo de hacerlo mal y por lo tanto de los planos salgan mal (son 15.000€). El software es poco manejable y muy tosco, no se adapta a la realidad. Esta todo en ingles, la ayuda, los menus etc. Solicito el reembolso del dinero, son un poco estafadores, no vale para nada el software.
EN CUANTO HABLAS CON ATENCION AL CLIENTE YA SE LO SABEN MUY BIEN, LO TIENEN BIEN COGIDO PARA QUE NO TE DEVUELVAN EL DINERO CON LAS POLITICAS DE DEVOLUCION QUE TIENEN.
ES MEJOR HACER UN DIBUJO QUE UTILIZAR ESTE SOFTWARE.
Respuesta de Vanspace3d
Hi Rafael,
Thank you for your review, there seems to be a lack of knowledge of some features that we can advise upon.
1. The recordings of our software on our website are created using the exact same software that you are provided with, it can not be any different.
2. You can change the measurements from Imperial to Metric and vice versa in settings, found in the top toolbar
3. If using metric, you can enter or view your dimensions in MM
4. Without completing your wiring and plumbing, insulation, and paneling in your real-life build yet, furniture dimensions would not yet be accurate. The first stage is planning your layout and once the above steps are completed in your actual van, we advise to adjust the dimensions in your layout accordingly. Only then will these be accurate.
5. We advertise three ways to create your template. We do have 170 plus pre-made templates but all would need to be adjusted once the stages mentioned above are completed. We provide features to enable this as there is no way for us to pre-empt what methods and materials you would use, they all differ so much between conversions
6. Yes, our software is in English, as are all of our landing pages and advertisements. Our help guides can be translated into any language
7. Our software provides exactly what we describe and show, a visual 3D layout of your planned van conversion
8. We focus on the interface being as simple as possible as we want anyone without any 3D design experience to be able to use it. We appreciate that you feel it should be more technical however that is not what we wish to provide. We want to support those on their first ever van conversion and simplify it as much as we possibly can.
I have been able to locate a live chat that you had with a member of our support team and will follow up with further information and guides so that you can continue planning your layout as intended.
Kind Regards
John
vanspace 3D Service Team Manager