Olivia was wonderful to work with for our excursion. We had a large group and she was able to coordinate 2 boats for the day to cruise along the Amalfi Coast. Communication was excellent and everythin... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Olivia was wonderful to work with for our excursion. We had a large group and she was able to coordinate 2 boats for the day to cruise along the Amalfi Coast. Communication was excellent and everythin... Ver más
La empresa ha respondido
Captain Jack and Mason were amazing. They handled our crazy crew of 19 with such professionalism. Their knowledge of whales and where the whales were was incredible. We saw so many amazing sites.... Ver más
La empresa ha respondido
If you make human mistakes, this might not be the company to use. Between my travel agent and myself, we double booked an excursion and didn’t catch the mistake until they picked us up for the excurs... Ver más
La empresa ha respondido
Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... Ver más
La empresa ha respondido
Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!
2810 N Church Street, 19802, Wilmington, Estados Unidos
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We recently booked 3 cruise trips with Venture Ashore. They were very reasonably priced in comparison to the cruise liner trips, and very easy to book.
We struggled in Rome to locate the guide / driver as he was outside the port - and quite a way from the suggested meeting point. We rang the contact number 3 times but no one answered!!! We eventually found the driver 20 mins after the tour was due to start by chance, and the other family on the trip had the same issue.
This is our only complaint, the guides and tours were otherwise excellent, and only small groups so we felt like it was a really personal touch!
All Three tour guides had amazing local knowledge and were very helpful on the trips.
Would use Venture Ashore again, but improvements definitely need to made on the meeting points / contact details.

Respuesta de Venture Ashore
We booked a 3 tour package to Ireland and Scotland.
2 out of the 3 tours the Guide didn’t have a sign, so we had to spend some time looking for them at the meeting point. This caused a bit of panic as the start time was close.
2 out of the 3 guides were excellent but unfortunately 1 of the guides was well passed retirement age and kept loosing his train of thought, this was a bit embarrassing to listen too. He also had trouble with the”Mic” and we couldn’t hear him a lot of the time. Lots of the passengers kept calling out to him about this, suggesting he held it closer to his mouth, this caused a bit of an atmosphere. I felt uncomfortable. He clearly enjoyed his job but we feel it’s time for retirement.
On the whole we enjoyed our trips and would book with this company again.

Respuesta de Venture Ashore
We really enjoyed the gardens. They were absolutely beautiful. However, our driver did not care of our concern about making it back to the ship on time. When we voiced our concern and asked him to just skip the remaining talking points and get us to the ship as quickly as possible he completely ignored us.

Respuesta de Venture Ashore
Last year I booked an excursion through venture ashore , and they cancelled it the day before saying the website shouldn’t have shown the option as my cruise was only getting in an hour before the excursion was supposed to start leaving us with nothing. This year I ordered the same excursion over 9 months in advance and made sure there was enough time for the cruise to be in and they waited until now to cancel it again ! Absolutely useless , wouldn’t recommend, book with someone that’s not going to leave you waiting and then cancel leaving you with nothing. Don’t offer something you can’t deliver.

Respuesta de Venture Ashore
Great experience with Venture Ashore. Cruise boat docked at Warnemunde. Coach was there & waiting. Coach was comfortable & driven well. Picked up our tour guide, Jonathan, in Berlin. We did the tour of Berlin stopping off at various points of interest. Jonathan was an absolute gem in explaining the history of Germany & Berlin, obviously. He condensed the information well without managing to miss out important details. He made the tour very interesting

Respuesta de Venture Ashore
I am a travel advisor and I recently helped a group 36 people on their Alaska cruise. I would like to express my sincere gratitude and appreciation for Corey's amazing customer service and the tour companies’ reliability and fantastic client care. My clients were impressed and satisfied with their Juneau and Skagway tours. Thank you, Corey and to the entire Venture Ashore team!

Respuesta de Venture Ashore
First thing working with coury made it easy to book my tour in every cities. She made it easy. I love working with her. Thank you so much for your help.

Respuesta de Venture Ashore
You did not pass on the change in time the tour company sent. We were the only 3rd party participants not notified.

Respuesta de Venture Ashore
This tour exceeded all expectations. The level of expertise and information provided was outstanding. It was an easy, engaging tour with a very capable guide. Highly recommend.

Respuesta de Venture Ashore
Venture Ashore worked well for us again. Price was sufficiently less than ship's and tours were all good.

Respuesta de Venture Ashore
This was an exhausting tour - primarily as we went to Sorrento first and then to Pompeii arriving at 12.30 - not the time to be wandering around in the heat. The main tour guide was really good but unfortunately the Pompeii guide had a strong accent and was diffficult to understand. The site is so large, we coud only cover a small part in two hours. Try a shorter trip in the morning or later afternoon would be my recommendation.

Respuesta de Venture Ashore
We booked the golden circle tour in Iceland through venture ashore a great excursion and alternative to cruise ship tours at a realistic price.

Respuesta de Venture Ashore
On our Golden Circle tour from Reykjavík, our guide Matt was excellent - he was enthusiastic and informative throughout the tour and made for a most enjoyable and memorable day seeing the highlights of Iceland. Our driver on that tour was also very good.
Our tour from Akureryi was also enjoyable - guide and driver were very good - but we were disappointed not to have had more time to enjoy the thermal pools in Lake Mývatn - especially after paying a high entry price to the pools.
2 trips in iceland. trip 1 included geysirs and swim at lake myvatn. only 10 minutes allowed at geysirs. really disappointed as was a big reason for going on this trip. swim was horrendously expensive for only 40 minutes in the water. were rushed back to the ship well within the allotted time of the trip. very rushed for little reason. trip 2 in orkney. no paddle to locate guide. i asked someone and they directed me towards one end of the pier where other private trips were locating. walked back to gangway and was advised to try other end of the pier. all very busy with people at the gangway. barriers were preventing access and finally someone removed them and lo and behold, the guide was found at this end of the pier without a paddle or sign. the trip was fine thereafter but disappointed at the initial organisation.
First class in every respect. Great communications, lots of interesting information.

Respuesta de Venture Ashore
Great service. I had to cancel one excursion and book another and got my refund straight away with no problems. Booked another one and could not have hoped for better. Our guide and tour was fantastic. Good instructions given and had a fund day in Iceland.

Respuesta de Venture Ashore
Using Venture Ashore worked out great for us. They really do work with the itineraries of the cruise ship and got us back to port in plenty of time to shop and walk around town before we had to board. The tour guides were all great! I would suggest that the excursions that are several hours long, that at least a snack and bottled water be provided.

Respuesta de Venture Ashore
Very well organised. Taxi was waiting for us at the requested time and the pick up back to the ship was very punctual too. Very friendly driver with an amazing sense of humour. Would definately recommend.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.