VeriluxOpiniones 

1490
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DO NOT purchase from this VERILUX site. Their return policies are pathetic. Takes months for refund, that too after the item reaches the company and deducting the return courier chrgs. if ur not sure... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I am extremely disappointed with my purchase from Verilux. I ordered the ZORBES Replacement Ear Pads for JBL Headphones, which were clearly advertised as compatible with multiple JBL models, inclu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Mon colis est bloqué depuis des jours et des jours, le service client n'est d'aucune aide, et lorsque je me connecte sur le suivi de colis Fedex, il semblerait que je doive payer des taxes que je ne p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased a HappyLight Duo 2-in-1 Light Therapy & Task Floor Lamp from Verilux. The pole doesn't fit securely inside the base and is wobbly. The light switch doesn't work with my wall switch. The qu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Farmacia

Escrito por la empresa

We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

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1,3

Todas las opiniones

(1490)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered this for my husband and he loves it! I made a mistake in ordering and emailed customer service. I got a prompt response and got the order switched. A day later, they informed me that one of the items was on back order and I could cancel that item or be upgraded to another item no charge. I opted for the upgrade and then mentioned I was hoping it would make it for Christmas. They upgraded my shipping and it was here in 2 days! Customer service was excellent and product is excellent!

1 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service was great

Service was great. Travel wand broken right out of the box, disappointed. Needed it for a hospital stay, will return it when I return home this Friday.

1 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Light Touch

My Happy Light Touch has been a good experience. Never knew of anything like it until my Dr recommended it! It gives me a bit more "zip" to get through the day.

31 de diciembre de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Cheap, but expensive, plastic stand

Wow. The stand on my happy light breaks almost immediately and it’s almost $20 including expensive shipping for a replacement. Just wow.

28 de diciembre de 2018
Opinión espontánea
Logotipo de Verilux

Respuesta de Verilux

Good Morning Mark,

Thanks for reaching out to us and I'm so sorry to hear that your stand broke! We of course would be more than happy to replace that for you at no charge. I will have someone on our Customer Happiness Team reach out to you and see if we can take care of this for you!

Best,
Cathy

Valorada con 3 estrellas sobre 5

Fine, but...

This model is fine. I do prefer the older model that had a high/low switch. The most annoying thing for me is the sleek on/off button. While it looks very “Apple” it will not work with a timer, which was Such a convenient way to wake up.

28 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

(Edit: Probably shopping with them again!) Never shopping with this company again.

Ok. So this is an honest update and edit. I posted the review below and got an extremely quick message and immediate refund - for the item and postage. Apparently a product ending up in Spain is very strange, or this has not happened to them before. The speed and the way this was addressed has significantly changed my perception of the company, for the better.
"Hello! I tried to cancel this right away, because I messed up the order, then was told cheerfully I could not - after it shipped - because they try to get things out fast. Also paid $46 and it has yet to show.... I think I ordered on the 18th... tracking tells me it took a jaunt to Spain.
Anyways. Never shopping with this company again. Hopefully it even arrives."

27 de diciembre de 2018
Opinión espontánea
Logotipo de Verilux

Respuesta de Verilux

Hi Emily,

Thank you so much for reaching out to us, and I am so sorry that you are having such a difficult time getting your order! I will have someone from our Customer Happiness Team reach out to you right away and see what we can do to fix this for you.

Best,
Cathy

Valorada con 5 estrellas sobre 5

Very happy

Very happy with this light, which seemed to have a positive effect right away. I had a really good experience with customer service, too, regarding an accidental extra shipment.

27 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb level of customer service!

I ordered light therapy equipment as a gift for somebody. When Verilux determined they were out of that model, they offered to send this person a more expensive model. I accepted this offer but was worried that because of the delay involved in this email exchange the gift may not arrive in time for Xmas. Verilux then unsolicitedly sent it by express mail. i am very impressed by this level of service! (The item is not for my use and it takes some time to obtain therapeutic effect, so i can't comment on its effectiveness.)

27 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Light Happy Customer

I received an email after ordering saying my item was out of stock but they would upgrade me if that was ok. Wow! The correspondence felt personal - much appreciated. And, I ended up ordering the item again for another gift because she was so nice. There really are real humans still left in the world.

26 de diciembre de 2018
Opinión espontánea

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