This was our 2nd visit in a month. The staff were fantastic as always. It was particularly busy and they dealt with it in a very professional manner, especially as it seemed some people had attended... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The care I had from the OOH vet was ok but the fact I had to travel 40 minutes to a different county as my GP vets don't offer OOH and this was the nearest I was signposted to, plus I was holding on t... Ver más
La empresa ha respondido
What a wonderful, caring, professional team you have at Vets Now, Bury, Manchester. Super Helpful and sensitive reception, the very skilled nurses - and your team of Vets, cared for our little 5 yea... Ver más
La empresa ha respondido
Very helpful in answering our concerns on reception regarding the situation with our standard poodle. Having been told that the vet would be waiting at the vets now surgery we arrived with support fro... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Vets Now
Escrito por la empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Información de contacto
Penguin House, KY11 8SG, Dunfermline, Reino Unido
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4,2
Muy bueno
26 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Vets Now
Thank you for your wonderful feedback. We are so pleased to hear that you experienced great service at our Vets Now Reading practice and found our staff attentive and supportive. Your kind words mean a lot to us.
Very kind & gave good advice
Very kind & gave good advice. Extremely caring & gentle with our cat.
18 de agosto de 2026
Respuesta de Vets Now
Thank you for your lovely feedback, Susan. We are so pleased to hear that you found the team at Vets Now Bristol kind and that your cat received such caring and gentle treatment.
Respuesta de Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a
pleasure to have helped you and your pet at our Vets Now Preston practice. Have a great day.
When I arrived receptionist was…
When I arrived receptionist was expecting me and knew my problem. My dog was triaged immediately with options clearly explained.
12 de agosto de 2026
Respuesta de Vets Now
Hi Diane, we really appreciate you taking the time to leave us a review. Our team are
all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy
with their service.
Friendly and sympathetic reception and…
Friendly and sympathetic reception and reassuring and competent examiner whose surprising diagnosis has turned out to be correct. An important service available at otherwise a difficult time to get advice (a Sunday evening).
16 de agosto de 2026
Respuesta de Vets Now
Thank you for your wonderful feedback. We're so pleased to hear that our Vets Now Macclesfield team provided such a reassuring and competent service to you, John, especially during a difficult time. We're glad we could be there to help.
Katie Was A Star!
Caring & compassionate with a thorough examination. We hope not to return! Thank you ☺️
18 de agosto de 2026
Respuesta de Vets Now
We're glad our compassionate care and thorough examination at Vets Now Witham met your needs. We hope for both you and your pet enjoy continued well-being.
This was our 2nd visit in a month
This was our 2nd visit in a month. The staff were fantastic as always. It was particularly busy and they dealt with it in a very professional manner, especially as it seemed some people had attended for repeat prescriptions and not emergency care. Probably the same type of people clogging up hospital A&E Depts!
All the staff treated us with respect and compassion and clearly have the animals best interests at heart. Everything is explained clearly and in a non patronising or condescending manner. I completely trust these vets and in an emergency would not take either of my dogs anywhere else.
16 de agosto de 2026
Respuesta de Vets Now
Your message made our day. We'll share this with the Vets Now Dundee team; thank you for taking the time.
Amazing team
Amazing team. Were very honest about the wait time when I arrived. The receptionist was lovely and understanding for everyone’s worries. No one wants to have to spend time at the out of hours unless they need to for their fur babies. And the VetsNow team worked as quickly as they could for a very busy waiting room. My kitten was looked over and treated with the best care to help get him back to his normal self.
18 de agosto de 2026
Respuesta de Vets Now
Your message made our day, Megan. We'll share this with the Vets Now Bournemouth team; thank you for taking the time.
Thank you
Following an emergency on Sunday with my reactive dog Tucker, I called the vet. I did have to wait outside for a long time but the vet Zuusan (not sure on the spelling) was amazing. She listened and answered all questions. She got on the floor to calm my dog and he warmed to her immediately. I cannot fault her care. The receptionist was also kind and took time to ensure Tucker was relaxed.
16 de agosto de 2026
Respuesta de Vets Now
Hi Jenny, we're delighted the team at Vets Now Salisbury could help you and Tucker. Wishing you both all the best
Excellent vet and quick appointment but…
Excellent vet and quick appointment but price of the medication was excessive in my opinion. £19 to dispense each medication which was paracetamol and probiotics. Then the price of the drugs on top. Otherwise a good experience.
18 de agosto de 2026
Respuesta de Vets Now
Hi Andrew, thanks so much for your positive feedback regarding the service you received at Vets Now Doncaster. We really appreciate it. We also appreciate your feedback about the cost of our service. Generally, it’s a lot more
expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough
breakdown of where our fees and profits go, you can visit: https://www.vetsnow.
com/2018/01/emergency-vet-costs-prices-fees/
Outrageous pricing if you don't have insurance
The service was very good but the pricing was outrageous. You are taking advantage of pet owners who are in a difficult position requiring out of hours treatment.
18 de agosto de 2026
Respuesta de Vets Now
Hi there, thanks for your feedback on the cost of your pet’s care at Vets Now Southampton. We
appreciate that taking an unplanned trip to an emergency care provider can be
frustrating. It’s much more expensive to run an emergency clinic than a regular daytime
veterinary practice and our prices do reflect this. For a thorough breakdown and
explanation of our pricing policy, feel free to visit: https://www.vetsnow.
com/2018/01/emergency-vet-costs-prices-fees/
We were kept fully informed of the…
We were kept fully informed of the progress of our cat. The staff were very friendly and answered all our questions.
18 de agosto de 2026
Respuesta de Vets Now
Good morning Derek, e're so pleased to hear that you were kept fully informed about your cat's progress and that our staff at Vets Now Dundee were friendly and answered all your questions.
Very helpful and great advice.
17 de agosto de 2026
Respuesta de Vets Now
Hi Christine, thanks so much for your positive feedback. We really appreciate it. It’s a
pleasure to have helped you and your pet. Have a great day.
Difficult time for us made easier by…
Difficult time for us made easier by this vets!
30 de junio de 2026
Respuesta de Vets Now
Thank you for your kind words regarding the service the team at Vets Now Bradford provided, Tom. We understand that these times can be challenging, and we are truly glad we could provide some comfort and support.
Urgent appointment needed at 2am for my cat
Immediate help and reassurance given when needed.
15 de agosto de 2026
Respuesta de Vets Now
We're so glad that the Vets Now Sidcup practice could provide you and your pet with the immediate help and reassurance you needed, Tracy. Your positive feedback means a lot to us. Thank you
The care I had from the OOH vet was ok…
The care I had from the OOH vet was ok but the fact I had to travel 40 minutes to a different county as my GP vets don't offer OOH and this was the nearest I was signposted to, plus I was holding on the phone line for 20 minutes, it's a miracle my cat didn't die. It then cost me £412 - which mostly encompassed an extortionate £302.50 consultation fee and an extra £35 admin fee for them to process the insurance claim, even though I'd paid them upfront, it felt like a company taking advantage of a very sick animal for grotesque amounts of profit. A phonecall was made today today to a local vet in my town who accept unregistered emergency patients OOH for a £99 fee. I don't think I need to say anymore about this company. I feel very taken advantage of. It's disgusting practice.
16 de agosto de 2026
Opinión espontánea
Respuesta de Vets Now
Hi Hattie, thanks for your feedback on the cost of our service. As you may be aware,
it’s a lot more expensive to run an after-hours emergency vet service. The greater
running costs we incur are reflected in our prices. If you’d like to read more about our
running costs, prices and where our profits go, please visit: https://www.vetsnow.
com/2018/01/emergency-vet-costs-prices-fees/ . If you’d like to discuss your bill with a member of our team, please email us on
enquiriesteam@vets-now.com indicating which clinic you attended, your pet’s name
and the first line of your home address.
From initial phone call we were seen…
From initial phone call we were seen quickly and received excellent care and attention The staff were very helpful The Vet was very thorough . Bit pricey though !! Regards
17 de agosto de 2026
Respuesta de Vets Now
Hi Ethel, we really appreciate your kind words regarding the care which you and your pet received at Vets Now Kilmarnock. We also appreciate your feedback about the cost of our service. Generally, it’s a lot more
expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough
breakdown of where our fees and profits go, you can visit: https://www.vetsnow.
com/2018/01/emergency-vet-costs-prices-fees/
Very helpful in answering our concerns…
Very helpful in answering our concerns on reception regarding the situation with our standard poodle. Having been told that the vet would be waiting at the vets now surgery we arrived with support from all the staff at the vets.after a thorough examination and care from the vet and nurse the outcome was a relief to our concerns. The vet and staff are very caring and professional.
17 de agosto de 2026
Respuesta de Vets Now
We are so pleased to hear that the team at Vets Now Sheffield were able to provide such thorough and caring support for your dog. It's wonderful to know that we could help to alleviate your concerns and provide relief during a worrying time.
Great emergency service.
All the staff there are great, especially the nurse we saw. She was thorough with her examination of our dog and explained what we needed to do.
Our dog felt very assured by the nurse & even enjoyed her visit!
15 de agosto de 2026
Respuesta de Vets Now
We're so happy to hear that our staff, especially the nurse you saw at Vets Now Gillingham , made such a positive impression during your visit, Karen. It's wonderful that your dog felt assured throughout
I found a cat on the side of the road…
I found a cat on the side of the road and they took it for a vet check
17 de agosto de 2026
Respuesta de Vets Now
We're so glad we could assist with the cat you found and brought into our Vets Now Bristol practice . Thank you for your kind words.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.