Helpful staff but a customer toilet would be very useful. This is the only out of hours vet in quite a wide area and, door to door your visit could be several hours without access to a loo which could... Ver más
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Consulta las opiniones de los clientes
Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala... Ver más
La empresa ha respondido
Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense... Ver más
La empresa ha respondido
absolutely disgraceful service. I was unfortunately transferred to vets now when my dog needed urgent care and had to be put to sleep. Couldn’t find vein three times I had to suggest sedation to make... Ver más
Información sobre la empresa
Sobre Vets Now
Escrito por la empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Información de contacto
Penguin House, KY11 8SG, Dunfermline, Reino Unido
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4,2
Muy bueno
25 mil opiniones
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Lovely Emergency Vet Practice
They were excellent. Welcoming, helpful and reassuring. They explained everything and gave my dog great care.
8 de julio de 2026
Respuesta de Vets Now
Thank you for sharing your positive experience. We are so pleased to hear that our team provided such welcoming, helpful, and reassuring care for your dog.
This company helped my cat who was in a…
This company helped my cat who was in a very unexpected life threatening situation. They kept her safe and hydrated while they ran tests to try and find out the cause unfortunately this was and still has not been determined. Their care and support for her was impeccable and she survived the night until I was able to move her to the PDSA a few hours later. Thank to everyone in the team that night and especially the vet and receptionist that I spoke with. They were both so kind, reassuring and supportive of both my cat and I. I highly recommend them.
4 de julio de 2026
Respuesta de Vets Now
We are so incredibly grateful to hear your kind words and that our team was able to provide such vital care for your cat during a frightening time. Knowing she is safe and that we could offer you both comfort and support means a great deal to us.
Old boy Milo ..
Paid great attention to my Milo as he was in pain .. day 2 here and it’s like a different dog .. he is happy and not in pain .. thankyou so much… 👏🏻
8 de julio de 2026
Respuesta de Vets Now
Thanks so much for your wonderful feedback! We are so happy to hear that Milo is feeling much better and is back to his happy self. We really appreciate you taking the time to share your experience.
POORLY Cat
They did what they said they would do. We found the process difficult to follow as we went from he is ok to he needs to be kept in to he needs to be kept in over night.
I transfered vets in the morning to my local vet who repeated some of the tests and arrived at a different conclusion.
It difficult to say the impact they had and what the outcome would have been if we had not followered their advice.
So overall 3 Stars as i still have so many questions.
5 de julio de 2026
Respuesta de Vets Now
Hi Rob, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
£300 plus before you walk through the door
Having had two dogs with the same condition over the previous week we knew what had worked for them, from our own vet.
The vet we saw would not proscribe what we wanted and was sending us away with nothing other than confirming what were were doing was right, all for the privilege of paying £300 plus, we declined the consultation and was not charged for the consultation as suggested by the vet.
5 de julio de 2026
Opinión espontánea
Respuesta de Vets Now
Hi Paul, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Missed injury
Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.
31 de agosto de 2025
Opinión espontánea
Respuesta de Vets Now
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The insurance aspect is a mess
The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.
7 de julio de 2026
Respuesta de Vets Now
Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The kindness and understanding we…
The kindness and understanding we received along with their expertise and care was amazing
8 de julio de 2026
Respuesta de Vets Now
We're so glad to hear that you received such wonderful kindness, understanding, and expert care. Thank you for your very kind words.
The vets was very caring and…
The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.
8 de julio de 2026
Respuesta de Vets Now
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.
Seen as an emergency and well cared for
I had to take my dog to this vet as she was bleeding badly from her mouth after having an extraction earlier in the day. We were greeted and the vet saw my dog straightaway. She had to be stitched to stop the bleeding. My dog was very well looked after and they even took the time to cleanse her of all the blood she had on her. Everything was explained in full detail
2 de julio de 2026
Respuesta de Vets Now
Thank you for sharing your experience. We are glad to hear that your dog received prompt attention and excellent care during a stressful time. We appreciate your kind words about our team.
Super friendly staff and plenty of time…
Super friendly staff and plenty of time spent on the diagnosis and discussion.
7 de julio de 2026
Respuesta de Vets Now
We're so pleased to hear that our team provided such a positive experience for you. We always aim to offer thorough care and clear communication. Thank you for your kind words.
Transparency in prices
Transparency in prices , quick appointment and assessment of the situation .
No pressure for the additional tests which we wanted for peace of mind
7 de julio de 2026
Respuesta de Vets Now
We're so glad to hear that you found our pricing clear and our appointment process efficient. It's wonderful to know that you felt no pressure regarding additional tests and that we could provide peace of mind.
Seen promptly and our cat was given…
Seen promptly and our cat was given good care and compassion. Only negative was the excessive out of hours fee.
7 de julio de 2026
Respuesta de Vets Now
Hi , we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Respuesta de Vets Now
Hi Graham, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service…treated me and my…
Excellent service…treated me and my little dog really well. Did a great job and were reassuring and helpful
7 de julio de 2026
Respuesta de Vets Now
Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Absolutely superb
Excellent service from a very knowledgeable and caring team. The best! I can not fault them at all in their service very professional. Highly recommended.
7 de julio de 2026
Respuesta de Vets Now
Hi Hilary, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Respuesta de Vets Now
Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service
Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and gave me reassurance the cat would receive care asap.
7 de julio de 2026
Respuesta de Vets Now
Hi Marianne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Couldn’t help guinea pig
Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.
7 de julio de 2026
Respuesta de Vets Now
Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Dedicated staff ..reassurence .efficent…
Dedicated staff ..reassurence .efficent .very friendly ..100%. Recommend ..
4 de julio de 2026
Opinión espontánea
Respuesta de Vets Now
Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
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