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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mini satchels are absolutely gorgeous, everything about them, including the canvas carry bag, beautiful quality, plus the company ethos info is wonderful to read. Absolutely fabulous items... Ver más

Valorada con 1 estrellas sobre 5

Ich habe gerade 80 € bezahlt für einen Plan den ich nicht bekommen habe, dafür gab es einen negativen Schufa Eintrag. Keinerlei Stellungnahme des Unternehmens, wenn man nicht aufpasst hat man in 0 Kom... Ver más

Valorada con 5 estrellas sobre 5

I bought three personalised gifts which arrived quickly without issue. The leather washbag and makeup bag were perfect. The wallet had a slight defect so I emailed with photos and received a prompt... Ver más

Información sobre la empresa

  1. Proveedor de regalos corporativos
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de bolsos
  5. Tienda de bolsos de mano
  6. Tienda de bolsos y equipaje

Escrito por la empresa

Range of handmade vintage-inspired leather satchels, laptop bags, messenger bags, handbags and leather wash bags that make idea gifts. All our items can be personalised with various styles and options. Fast delivery world-wide.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

39 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 20% de las opiniones negativas

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2,9

Todas las opiniones

(39)

9 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Perfect Gift

I bought my husband a wallet for Christmas and it was just what I’d hoped for. The engraved message inside and photo card made it really special.

5 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely Wallet!

Lovely wallet with personalised message inside, all created and delivered very quickly. Happy with the purchase and recommend them.

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful products

Beautiful products! I have ordered several products from this family run business and love every item. We have personalised luggage tags, passport holders, wash bags and I have recently bought my Son a wallet with his initials which he loves! Thank you Vida Vida, wonderful products, beautifully presented and exceptional quality!

25 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

LOVE, LOVE, LOVE Vida Vida bagS

So much love for Vida Vida. I came across them years ago on Portobello Road market when I bought a stunning weekend bag from them, which I still use now. It's aged so well. I've since bought a couple of rucksacks and several personalised wash bags as presents. Great personal service, quick delivery and rapid replies to any questions I've had. To more...

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful, high quality product

Absolutely love this company and their products. I’ve purchased a number of items from them over the years and they’ve all been fantastic quality and the personalisation has been beautifully done. Would highly recommend.

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Matt & Andreya

Matt & Andreya, what a great messenger bag, received yesterday with thanks, this has been purchased for our next adventure driving around Australia this winter. We are impressed with the quality of the bag, the speedy turnaround on ordering to delivery, even at Christmas. To see that you are also associated with UWS in giving back is special. All the best Tony Ingram.

22 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sorry to add to this company's woes.

Sorry to add to this company's woes.

Spend a decent amount on a Christmas present/product, but it had serious obvious blemish.

Emailed directly rather than put out a negative review ( to give them a chance to resolve )

No response

Sorry, I would not recommend.

( P.S. Over a serious amount of internet purchases I think this is only my second ever negative review )

22 de diciembre de 2024
Opinión espontánea
Logotipo de Vida Vida

Respuesta de Vida Vida

Hi Mike, Sorry you have had a problem with one of our products. We want every customer to be happy with their order and will always rectify issues raised with us, though in this instance we may have missed your emails. If you get in touch with some more information we will resolve the matter for you.

------------
Mike - to update, I have managed to find your email and see that we agreed a partial refund of your order which you accepted. Your complaint was raised on 18th December (during the busy final few days of Christmas orders) and resolved on 9th January 2025. The reason for the delay was due to our offices being closed for family holidays between 22nd December and 6th January so hopefully that explains why there was a delay.

Valorada con 1 estrellas sobre 5

Deutsche Verbraucher Rechte werden hier offenbar ignoriert!

Achtung Abieter Macht einem das Widerspruchsrecht streitig!!Lest die Bewertungen aud trusted und trustpilot.
Habe jetzt gesehen das der Hauptsitz nicht in Deutschland ist, also aufgepaßt.Wendet euch an die Verbraucherzentrale, den nur so kann auch dagegen vorgegangen werden.
Ferne gibt in Deutschand ein Bundesaufsichtsamt, an die man sich wenden kann.Es gelten die Rechte die in Deuschland gelten, auch wenn das Unternehmen in der USA sitzt.Völlig egal.
Was ist das für ein Unternehmen was deutsche Rechte der Verbraucher umgeht, so sehe ich das.....Das ist ein Grund den Vertrag woanders zu machen.

Inzwischen ist die Angelegenheit geklärt und der Anbieter hat eingelenkt.Allerdings ist meine Bewertung für andere womöglich hilfreich und das in der Bewertung sind meine Erfahrungen mit dem Anbieter. Ergänzt Jan.2025

16 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Paid over £100 on the 2nd July and…

Paid over £100 on the 2nd July and still waiting for my daughter's graduation gift

30 de agosto de 2024
Opinión espontánea
Logotipo de Vida Vida

Respuesta de Vida Vida

We have tried to locate your order and requested more information from you so we can ensure that this issue has been remedied. Unfortunately we have been unable to locate your order or get further information from you so cannot be sure. If there is still a problem, please supply your order number and we will of course sort this issue out (even if it is rather late in the day but we only found your review last week).

Valorada con 1 estrellas sobre 5

Avoid the company

Avoid the company. I ordered a bag which is useless. The smell of an item can make people to vomit. It means that the leather has been treated with cheap chemicals. The leather should smell nice but this is like I would carry a few months old poo in the bag. How somebody could even think about sending this to the customer.

16 de diciembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Issue resolved

Received replacement item for faulty item after 2 weeks. Quality of product very good. Shame had issue with first item but resolved and replaced. Thank you

5 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful quality, appalling customer service: avoid!

Placed an order for a laptop bag. The measurements on the website indicated my laptop would fit, the images showed a satchel of lovely, weathered leather with smart, shiny buckles and the reviews on the website was good, so I was excited to receive my item.

From the moment of opening the packaging my nose was assailed by a strong, unpleasant odour that could only be described as 'farmyard'. The leather was bright orange, the buckles were rusty, the strap had unfinished edges and my laptop didn't fit the compartment. Disappointed, I made the decision to return the item.

It was then that I realised the website had no readily available returns information. The only advice it has is 'contact us to arrange a return'. I contacted them. I have heard nothing. Not even so much as an automated 'we have received your email and will get back to you as soon as we can' response. Nothing.

I have raised a case with PayPal, as I am currently stuck with an odorous, poor quality product that is no use to me--while Vida Vida have my money. Maybe I am spoiled, but I am used to online shopping being much more straightforward than this, and resent having to chase up how to make a return, never mind the fact that it appears increasingly unlikely I will ever receive my money back.

Don't be like me: avoid this company at all costs.

5 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Always read reviews!

Really annoyed at myself that I didn't read these reviews before purchasing. I spent £40 on a product which arrived dirty, scratched and frayed around the edges. Absolutely shocking customer service and a rude email response to say that a 30% refund had been applied. Do not order from them.

12 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad quality. Avoid.

The bag arrived quickly, but it's not great quality. The bag was covered in dust, grime, and what appears to be white mould?

We tried to contact Vida Vida, but our emails went ignored. As did our comments on their Facebook page.

24 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Ordered something in particular as it was made of metal. However what arrived was not what was advertised. It was made of wood. For £50 i felt misled and robbed of my hard earned money. I emailed customer service about this issue and was simply told, if you aren't happy, send it back. Scum company. Avoid.

27 de noviembre de 2020
Opinión espontánea
Logotipo de Vida Vida

Respuesta de Vida Vida

Whilst this reply may be 4 years after the event (we did not know this TrustPilot page existed until recently), I can confirm that, at the time of this issue, there was a change in the external finish to this product (a pocket gardening tool clad in wood rather than metal & plastic and our site images were not updated).

The customer was sent a free shipping label to return the item and was refunded in full within 7 days of raising the matter with us.

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