Single order came in two deliveries. First delivery, both box and packaging were damaged. Second delivery couldn't be tracked since tracking number provided didn't exist according to the courier. It d... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
There is a consistent issue with poor packaging. Items arrive bent, damp, scattered within the box; the shipping box arrives partly open, damaged, ripped. I've communicated with Viking more than once... Ver más
La empresa ha respondido
Update to previous review on 19t March. previously I gave a 1 star rating as I found customer service was poor as i had found it difficult to contact Viking Customer service. Viking have since replied... Ver más
La empresa ha respondido
Fast and efficient service. Strange though that the order was split into two packages sent over two days. It would surely be cheaper (for Viking) to consolidate into one shipment ?
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business! An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered! Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.
The Viking benefits - https://www.vikingdirect.ie/en/viking-advantages
Escrito por la empresa
- One-Stop-Shop
- All your workplace solutions in one place.
- Viking One
- Our exclusive customer program for our top customers with a dedicated service-team and many benefits.
- We are Price King
- Permanent low prices on all your stationery essentials.
- Gift shop
- Attractive gift shop. Add free gifts to your shopping cart. Buy more get more.
- Easy return
- 30-day satisfaction guarantee and free returns. Simply plan and arrange the return of your product in your online account.
- Smart Choice
- Wide range of great quality Own Brand supplies for everyday workplace needs at unbeatable prices.
- Great customer service
- We are always happy to help you via phone, e-mail or chat. Service with a smile.
Información de contacto
Unit 35 Rosemount Business Park,, Dublin 11, Irlanda
- 0818 27 0151
- UKIEorders@viking-direct.co.uk
- www.vikingdirect.ie
3,4
Medio
2 mil opiniones
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Easy ordering...Fast delivery
Easy ordering process and prompt delivery. Good value for money
13 de abril de 2026
So simple to order & received the order…
So simple to order & received the order the following day.
13 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Delivery left outside in the rain and damaged product.
Delivery left outside in the rain. Delivery arrived in 3 parts 3 days delivered one day after the other. Packaging all ripped and damaged goods inside. Reported to Viking Direct. No one single reply! The courier service Viking direct are using is a disgrace and no interaction or reply or replacement for goods damaged. Last time ordering from Viking Direct.
13 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon
Thank you for taking the time to leave your review.
We are very sorry to hear about the damaged delivery, the condition of the packaging, and the lack of communication.
We will look into this and contact you directly.
Kind Regards
Sandra
Viking Customer Service
Very bad Delivery service
Next day delivery? How about 10 days and still no sign. Do not recommend
13 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Shane
Thank you for taking the time to leave your review.
We are sorry to hear about the delivery issue.
We will look into the delay and will provide an update as soon as possible.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Afternoon Nuala
Thank you for taking the time to leave your review.
Sorry to learn your parcel was not delivered.
We will look into this and contact you with an update.
Kind Regards
Sandra
Viking Customer Service
Order delayed and no visibility of…
Order delayed and no visibility of delivery date. Delay occurred right after order placement.
11 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Ciaron
Thank you for taking the time to leave your review.
Sorry to hear that your order was delayed and lacked delivery date visibility.
We will look into the cause and contact you directly.
Kind Regards
Sandra
Viking Customer Service
Great and speedy service
10 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Catherine
Thank you for taking the time to leave your 5* review.
We are happy to hear that you had a great experience with our speedy service.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Afternoon Sue
Thank you for taking the time to leave your 5* review.
We are happy to hear that you received your merchandise quickly and that you are satisfied with its quality.
Kind Regards
Sandra
Viking Customer Service
VVERY PROMT DELIVERY AND ALL ON THE ONE…
VVERY PROMT DELIVERY AND ALL ON THE ONE DELIVERY
10 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Mary
Thank you for taking the time to leave your 5* review.
So pleased to hear that you received your delivery promptly and all together.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Afternoon Peter
Thank you for taking the time to leave your 5* review.
Happy to hear that ordering was easy and that you were well-informed about your delivery.
Kind Regards
Sandra
Viking Customer Service
Goods never arrived, poor customer service.
My goods never arrived and when I followed up the blame was put on the courier. They were to follow up but I never heard back. After contacting them again they were not helpful and kept blaming the courier they use. I was brushed off on another occasion mid conversation and no one was able to help me even after three separate people dealing with me. The customer service was shocking and I will not be using them again. When I asked for a refund even this was not straightforward.
3 de marzo de 2026
Opinión espontánea
Respuesta de Viking Ireland
Good Morning Anthony
Thank you for taking the time to leave your review.
We are sorry to hear that your goods did not arrive and that our follow up was inadequate.
We will look into this and contact you directly.
Kind Regards
Sandra
Viking Customer Service
Easy to communicate with and efficient…
Easy to communicate with and efficient service
9 de abril de 2026
Respuesta de Viking Ireland
Good Morning Betty
Thank you for taking the time to leave your 5* review.
We are happy to hear that our service was efficient, and communication was easy.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Morning Sharon
Thank you for taking the time to leave your 5* review.
We are happy to hear that you had a great experience with our fast delivery and easy ordering process.
Kind Regards
Sandra
Viking Customer Service
In efficient delivery service
8 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Ann
Thank you for taking the time to leave your review.
We appreciate your feedback and will contact you directly.
Kind Regards
Sandra
Viking Customer Service
2 day delivery- Lies
advertise 2 day delivery, 8 days later, still no delivery, customer service was no help whatsoever
8 de abril de 2026
Respuesta de Viking Ireland
Good Afternoon Billy
Thank you for taking the time to leave your review.
We are sorry to hear that the delivery has not arrived.
We will look into this and contact you directly.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Afternoon James
Thank you for taking the time to leave your review.
We are so sorry your order has not arrived.
We will investigate the issue with our delivery team right away.
Kind Regards
Sandra
Viking Customer Service
Not delivered
My order was picked up by GLS on 8th April and was still not delivered by end of day on 14th April. Viking did not notice and would appear to have a gap in their overall process.
14 de abril de 2026
Respuesta de Viking Ireland
We appreciate your feedback and are sorry your delivery didn't arrive as expected
We will investigate the delay with GLS and contact you directly.
Kind Regards
Sandra
Viking Customer Service
Respuesta de Viking Ireland
Good Morning
Thank you for taking the time to leave your 5* review.
Great to hear that you love the great quality!
Kind Regards
Sandra
Viking Customer Service
Good experience
Very quick delivery after I ordered and very pleased with the shredder,
7 de abril de 2026
Respuesta de Viking Ireland
Good Morning Anne
Thank you for taking the time to leave your 5* review.
We are happy you received your shredder quickly and are pleased with it.
Kind Regards
Sandra
Viking Customer Service
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