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Vincent Sheppard has been designing and manufacturing indoor and outdoor furniture with exceptional seating comfort since 1992. The company is worldwide market leader in Lloyd Loom furniture, a technique where Kraft paper is twisted around a metal wire and woven into unique furniture pieces. They combine a clear focus on quality and comfort with craftsmanship and traditional weaving techniques. Today, Vincent Sheppard furniture is exported to more than 80 countries. The headquarters of Vincent Sheppard are in Belgium, while their main production plant is located in Indonesia, a country known for its rich tradition in weaving.
Industriepark 5, 8587, Spiere, Bélgica
2,9
2 opiniones
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I bought eight Melissa dining chairs at a factory sale. Shortly after we started using them, we noticed that the backrest of the chair my daughter used daily completely lost its color (the chair was in the 'Washed Black' finish). I did get a replacement chair! However, it soon turned out that all the chairs had the same defect. And then I was left empty-handed!
Absolutely worthless!
I purchased 8 new Titus Dining chairs with a black finish and bespoke seat covering. The style and comfort of the chair is excellent. Unfortunately the quality of the black finish on the oak legs was very disappointing. Apart from the legs of the chairs not being smoothly prepared, the black finish was not uniform and in parts, the underlying oak wood shows through, particularly in bright daylight. Vincent Sheppard were requested to exchange the chairs per the terms of their guarantee but they would not do so without their local agent having to purchase replacements. Vincent Sheppard claimed that since Brexit, the delivery costs for replacement items from Belgium are prohibitive. This limitation of their service was never explained to us before we ordered the chairs. We feel that it is inequitable that the local agent whose service has been outstanding should have to bear the cost of a manufacturing defect and we are now having to accept the chairs as they are. Vincent Sheppard are fully aware of our disappointment.
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