Radio silence when the cake was damaged in transit
Things go wrong and so I was disappointed when the cake I ordered for my husbands birthday was damaged in transit, I thought that a call to them would get everything straightened out.
The problem is that when I called the bakery the phone rang out and when emailed the bakery it took 5 days to get an inadequate response via email and since then - absolute radio silence.
The cakes are at a high price point so I genuinely expected that I would have an offer of a new cake or an offer of a full refund. Neither. Don’t order from here if you expect any kind of customer support when things, as they inevitably do, go wrong. They are not interested.
27 de abril de 2023
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