Virgin Bet Opiniones 

Virgin Bet (LiveScore Group) is completely failing in its duty of care.
I opened an account and deposited £750 while being actively self-excluded.

Their system failed to protect me simply,
my name, Date of Birth, Full Postal Address, and Mobile Number were a perfect, 100% match with my self-exclusion details.

I have all the undeniable digital evidence and banking logs ready to be published, but Trustpilot rules prevent me from uploading images that expose personal registration details.I have already submitted a formal dispute to eCOGRA.

The company is currently hiding behind the standard 8-week bureaucratic delay to avoid paying what they shouldn't have accepted in the first place. I demand the immediate refund of my £750.

Won some money on the 26th of June. Still waiting for my funds. Numerous mails sent, calls made, logged a dispute with the Gambling Board, still no feedback from Virgin Bet.

Don't join worst betting site going if you win money back as a free bet takes over 2hrs to receive. Sign up rewards not paid. Other sites way clearer to navigate

Beware of so called settled bets, information is misleading and hides behind the small print. Casino rtps are low. If you start to win it won't last long. Not a trustworthy site.

Virginbet keeps taking away customers' money and does not allow their Slots and Games to payout. It's utterly outrageous and disgraceful.

And they're the ones who emphasise fair play. They do not respect fair play. I have been playing Gold Strike Brononza, Gold Strike Jackpot King, Fishin Frenzy and a few more. At no time do any of them offer free spins. They keeps given two of the features and I couldn't get the third one.

And I was playing for over two hours. All they do is take away my money. The algorithm which they used on those Slots and games is absolutely dangerous and damaging. Something needs to be done about online casino algorithms.

They're adjusted for the casinos and developers to gain from customers while we lose. These casinos are not inspected and monitored by the Gambling authorities. For the past three days, I have not got a bonus free spin whenever I played them.

Instead, I constantly keep losing. By right after playing them for a period of time they should be paying out. But no matter how long playing them they do not trigger any bonus free spin which is shocking. Stop ripping off customers VIRGINGAME BE FAIR!

I will raise the experience to the relevant authorities including a video which I have recorded. I want to be aware that there's no such thing as fair play according to the..

Offered Rtp on the slots is just too low.
A 9% house edge is just to much.
Especially considering a slots rtp is based on over 100 million spins.

I didn't mention about expecting it to be a guarantee. I understand fully how it all works. Other online casinos offer a better rtp version then you do so running the 91% version compared to the say 94% version will yield more losing spins regardless of the rng as in simple terms there are more losing spins. I hnderstand you can't compete with the big boys but if you made your rtp fair then it would attract customers. Pretty simple really.

The 10 pence roulette is dodgy to say the least . Five number 23 out of 7 spins .. four consequitive number sevens .. Im sure if i bet on every number bar zero.. it would turn up zero .. avoid roulette

Placed a bet which was accepted, only minutes later my funds returned to account and no sign of the bet at all. Customer services simply said there must have been a technical issue as they can’t see the bet. Also my withdrawal is still pending from 8 hours ago. Most bookies pay you within an hour so if you want fast withdrawals definitely avoid

Signed up for £40 free bets, deposited £10 and placed a £10 bet, because my £10 bet won my account has been disabled and I won’t be able to use my £40 free bets

Don't use first time and regretted

Used to be great, fair winnings etc and games playing well but now does not let me withdraw and says its an issue with my bank when I've spoken to my bank several times and know 3 others that have had this issue with 3 different banks apparently. Virgin likes to keep the money in people's accounts so it gets spent back on site.

Loved Virgin Bet for years but last year they randomly suspended my account for no reason. It was a hassle to get it back (generally only bet on local football team).

Last couple of times I cant withdraw. They insist it is my bank, however my bank still allows deposits and also insists they are not rejecting any withdrawals (why would they not want the money back).

Spoke to virgin again who insists it is my bank and a issue purely my side. However, my partner banks with a completely different bank and guess what, she has the same issue.

Stupidly I went and used my winnings that I couldnt withdraw on betting on the football. So guess what, Virgins tactics stopping you withdraw works!!!

Myself and partner have again both one on free offers and the money shows withdrawn and then shows back into the account seconds later.

The bank confirm there is no attempt or decline their end.

Lies from Virgin in an attempt to get you to wager your winnings by stopping you withdrawing

Just been put on restricted access after years of responsible gambling. They only seem to want the addicts here.... In reply to that, I spent an hour with your customer 'support' today only to be told there is nothing they can do! You only want to prey on the addicted gamblers and should be ashamed of yourselves..

I made an account 3 weeks ago and got restricted with 2 weeks. I deposited £53 and withdrew a total of £65. The customer service agent “ Kathryn “ confirmed I got restricted on live chat. So literally for winning £12 they just restricted me

Scam. Advertising a promo to be told after that you cannot qualify as the redemption period ended 2 weeks ago but they are still advertising for it.

Virginbets have blocked my account for nearly a year now after I tried to withdraw some money; I have written to their head office twice which according to their website is based in Gibraltar but none was delivered and my letters were retuned as address not found, I tried trading standards but legally I couldn't do anything as the company is registered abroad which shows their intention. I think this operation has been set up to embezzle money from people.

Been with these guys for about 3 months won multiple times was able to withdraw now they want id checks I am currently waiting on a renewal by they won’t release funds but have before

When it comes to slots good luck i will say avoid

Been with these many years and never had a issue untill today the customer service is none existent you have to chat with a robot who keeps repeating itself then you get through to a human who can’t resolve the withdrawal you can’t call anyone to discuss your issue it’s really poor customer service

I usually play the same game on the slots,only to get dead spins and its very rare to see a bonus.
On other casino sites ,i would actually get wins playing the same game.
Oh well I suppose people at the top will get their big bonus at virgin.