visametric.com Opiniones 4

A surprising experienced!

From initially booking a slot to the fact that their office are located in the city center… arranging my Schengen visa this time has been speedy and stress free.
A big thanks to Betul and her colleagues at Visametric for their friendly, professional service.

Mary Ann Perales

Very bad, security guy helped me with appointment, than he asked me for money…i felt like im in India, not Europe

This was my first experience processing a German visa application through Visametric, though I have travelled to Schengen countries multiple times and even lived in one for two years. I arrived punctually at Visametric's Dublin center for my scheduled appointment at 12:15 PM. Upon entering the waiting room, I noticed several applicants who had been waiting since appointments scheduled as early as 10:00 AM. After approximately 90 minutes, I was finally called in.

The staff member who assisted me, visibly of non-EEA origin, invited me to take a seat and immediately began demanding documents one after another without allowing me sufficient time to locate each requested document. Her tone was impatient, condescending, and argumentative. When I presented my travel insurance, clearly valid for my intended trip dates and explicitly covering Germany, she rudely demanded an insurance policy explicitly stating "Schengen Area."

I politely explained that I was only traveling to Germany and that my existing insurance policy met the German visa requirements. However, she refused to accept my explanation, becoming increasingly hostile and unprofessional. She threatened not to process my application unless I provided an insurance policy covering the entire Schengen area, effectively acting beyond her authority as a representative of Visametric. Clearly upset, she instructed me to wait outside and insisted she would only proceed once I complied with her demand. Frustrated and pressured, I was forced to purchase a second, unnecessary insurance policy covering all of Europe.

Her overall demeanour was unacceptably rude, confrontational, and unprofessional—qualities that should never characterize customer-facing roles. It deeply concerns me that other applicants may have similarly unpleasant experiences that go unnoticed or unaddressed. It is highly unfortunate that the German Foreign Affairs department partners with a commercial entity whose representatives display such disregard for basic courtesy and professionalism.

To future applicants: if you must process your visa through Visametric, particularly at the Dublin office, I urge you to reconsider alternatives if available. My experience was unpleasant, stressful, and wholly avoidable.

Application process started 30 mins after the appointment time. Their staff is rude, unprofessional and argumentative. The applicant before me was still gathering her stuff in the chair and visametric staff kept pushing me to take a seat, while in the previous applicant's personal space. This customer was having some issue with her walking so needed her time/space to gather her belongings and leave.

Once I sat down, visametric staff started throwing different documents to sign all at the same time while asking for more documents and information and create distractions. She was either chewing gum or just mumbling incoherently and getting agitated when questioned. She also put in additional notification charges without asking me.

This whole establishment and process is created to mistreat customers and price gouge them without taking any responsibility. Even their website doesn't not have any complaints sections, just a feedback form. What a joke. Shame on German embassy for contracting such businesses and dusting off their hands by not answering their emails and phones.