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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Very happy overall. The service provides me with exactly what I needed namely seamless connectivity overseas. 4 stars because the app, prior to a recent upgrade, had a 5-10 second delay when logging... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Voipline has made my life a lot easier by providing simple, easy-to-use PBX options and making it straightforward to add new assets. Pricing is transparent, and workflows are simple to create.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We moved over to voIphone from another service where we had alot of issues. Rarely any issues but if there have been any, the chat has been very responsive in assisting.

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The subscription includes a set number of call minutes. The 10¢ per-call charge will only apply once the total number of minutes included in the subscription has been fully used.

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

VoIPline Telecom is a telecommunications and cloud communications provider that specialises in business VoIP services, hosted phone systems and unified communications solutions. Founded in Australia in 2008, the company supports businesses of various sizes by providing cloud-based telephony services designed to improve communication, flexibility and operational efficiency. The company’s core offering is a hosted PBX platform that enables organisations to build and manage customised call flows through an intuitive drag-and-drop interface. In addition to hosted telephony, VoIPline provides SIP trunking, virtual phone numbers, SMS services, call recording, fax-to-email functionality and cloud-based communication tools that can be accessed from multiple devices. VoIPline offers its own Webphone application for voice calls and messaging, along with Microsoft Teams Direct Routing, API and webhook integrations, CRM connectivity and Zapier automation features that help businesses streamline their communication processes. The platform is designed to support remote work, customer service teams, call centres and organisations that require flexible communication solutions. Over the years, the company has expanded beyond Australia and now operates in several international markets, including New Zealand, the United Kingdom, Ireland and the United States. VoIPline maintains its own telecommunications infrastructure and focuses on delivering scalable services, detailed reporting and business communication tools tailored to modern workplace requirements.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

39 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(39)

35 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Very happy overall

Very happy overall. The service provides me with exactly what I needed namely seamless connectivity overseas. 4 stars because the app, prior to a recent upgrade, had a 5-10 second delay when logging in or transitioning from calls to SMS which was irritating! Thank you for addressing this. I can now say all works seamlessly. A great price point to compared to other providers.

22 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Maidlin, for your kind words! Customers like you make what we do so rewarding.

Valorada con 5 estrellas sobre 5

Very happy with out transition over to VoIPhone

We moved over to voIphone from another service where we had alot of issues. Rarely any issues but if there have been any, the chat has been very responsive in assisting.

15 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Belinda. We highly value your review!

Valorada con 5 estrellas sobre 5

Easy to use + great support!

Really happy overall. The platform is easy to use to set-up new numbers and call flows. I've also contacted support for some help in the past, and they were very helpful.

14 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Dear Ben, your positive review is the ultimate reward for our hard work! We appreciate your trust and confidence in us

Valorada con 5 estrellas sobre 5

Highly recommend for small businesses!

The team at VoIPline have been nothing but supportive and engaged in every suggestion we have. Highly recommend it for small businesses, it has made our life much easier!

12 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Lakes Tutoring, your 5-star feedback is like music to our ears! Thank you for choosing us and for sharing your positive experience.

Valorada con 4 estrellas sobre 5

Voipline has made my life a lot easier…

Voipline has made my life a lot easier by providing simple, easy-to-use PBX options and making it straightforward to add new assets. Pricing is transparent, and workflows are simple to create.

The knowledge base is quite broad, though it can feel a bit limited on certain niche topics. Fortunately, customer service is always available to provide clear instructions and support whenever something isn't clear.

On rare occasions, the web phone doesn't ring through or stops running in the background, but this seldom occurs and is easily fixed with a quick restart of the app.

Otherwise, I would give it an 8/10 and definitely recommend it to others.

11 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Jade, your review is the fuel that keeps our team going! We're truly grateful for your support

Valorada con 3 estrellas sobre 5

The subscription includes a set number of call minutes

The subscription includes a set number of call minutes. The 10¢ per-call charge will only apply once the total number of minutes included in the subscription has been fully used.

15 de junio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Hi John,

Thank you for your feedback, and sorry for any confusion around how the charges work.

To clarify, we have two plan types. Plans that include call value: your calls draw down against that; per-call charges only start applying once the included value has been fully used. PAYG plans don't carry any included value, so calls are charged per use from the outset.

One thing worth mentioning is that it's a dollar value included rather than a set number of minutes, which can make the sums look a little different to what you might expect.

We'd be happy to walk through your plan and usage with you; just give us a call on (03) 9999-7999 during business hours.

Valorada con 5 estrellas sobre 5

it works

it works. but the app is a little bit laggy.

7 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Jasper, for taking the time to rate us 5 stars — your feedback is invaluable!

Valorada con 5 estrellas sobre 5

Game changer for our business

Voipline has streamlined our communications considerably, particularly with the shared sms inbox and integrations. It has been a game changer for our business. Very simple to set up too.

1 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Toby, for taking the time to rate us 5 stars — your feedback is invaluable!

Valorada con 4 estrellas sobre 5

Good VoIP System, but Billing Could Be Clearer

So far, our experience with VoIPline has been good. The system meets our main requirements for making and receiving calls reliably.

One of the biggest advantages is that VoIPline has its own mobile app. On iOS, we can still receive incoming calls even when the app is running in the background or has been closed. This is much better than some providers that rely on third-party apps such as Zoiper, where incoming calls may not work reliably unless the app remains active.

The main downside is that the settings can be a little complicated for users without much IT knowledge. There are many options, and some configuration may take time to understand.

Billing and invoicing could also be more transparent. The invoices do not clearly itemise exactly what each charge relates to and may simply show something like “VoIP Credits”, which makes it difficult to understand what services or usage have actually been charged.

Overall, the phone system itself has worked well for us so far. I would recommend VoIPline for its functionality, particularly its own mobile app, but I would like to see simpler configuration and much clearer, more detailed invoices.

1 de septiembre de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Nick, your review is the fuel that keeps our team going! We're truly grateful for your support.

Valorada con 5 estrellas sobre 5

Good

Good for calling

23 de agosto de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Anderson. We highly value your review!

Valorada con 5 estrellas sobre 5

Great plataform!!!!

17 de agosto de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Rafaela, your 5-star feedback is like music to our ears! Thank you for choosing us and for sharing your positive experience

Valorada con 5 estrellas sobre 5

Great service

Great service, functionality and reliability!

17 de agosto de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Daniel! Your 5-star review is truly appreciated.

Valorada con 1 estrellas sobre 5

The move to this system crippled business.

The move to this system has crippled our business with our staff communications and phone systems failing. They can’t fix the issues which are caused by their own technology and it has cost us in lost business and work.
We have had to change suppliers, and even this step cannot be done quickly because of delays in call porting, so moving will not be without costs and major disruption. The partner of VoipLine which manages our interface is 2GO Broadband and they have likewise been unable to fix connection issues.
It’s a disaster of unmeasurable proportions and I can’t underestimate the cost to our business.
Robert, Release My Super.

14 de agosto de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Hi Robert,

Thank you for taking the time to share this — we're sorry to hear about the disruption this has caused your business. Losing phone and communication systems, especially when it affects your team's ability to work, is genuinely frustrating, and we understand why you're upset.

We wanted to look into this properly, so we followed up with 2GO Broadband, who manage your service and support directly (they're a reseller of VoIPcloud Wholesale, which sits behind the scenes). From what we've learned, the issues centred on logging into your Webphone devices and switching between the browser, desktop and mobile apps — each needs its own license assigned. 2GO Broadband had reached out for a few more details to help pin down the cause, so if that's still outstanding, getting it across to them would help move things along faster.

We're sorry to hear you're moving to a new provider. For what it's worth, once porting begins, your new provider typically coordinates directly with 2GO Broadband on your behalf, so it shouldn't create extra work for you.

Even though your services are purchased from 2GO Broadband, and they provide you with support for those services, VoIPline would still genuinely like to help get this resolved. Please reach out to our team on 1300 864 754, +61 3 9999 7999, or support@voipline.net.au — as a reseller ourselves, we understand how the VoIPcloud Wholesale platform works, and we're happy to do what we can.

Kind regards,
VoIPline Support

Valorada con 5 estrellas sobre 5

Based in Sydney

Based in Sydney, having worked in the Finance industry for close to 2 decades. I took the leap, and decided start my own firm. Having both onshore/offshore team members - I spent MONTHS trialing and looking for a VOIP Partner. Went through all the 'classics' and even tried some new players. After going through countless hours and resources (not to mention having to float a lot of the calls myself - my teams job), I found VoIPline by pure fortune.

From the moment I spoke with Liam and his team, it has been nothing but smooth sailing. Coming from a non-IT back ground. At first, it's tricky to get around though they were always on call/email to support any questions. Once we got the hang of it, it's been a game changer.

My team members have had absolutely no issues running their calls or any limitations. Without a doubt, these guys will take over the VOIP industry.

28 de mayo de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Dave, for being an amazing customer! Your review is a testament to our dedication to excellence.

Valorada con 4 estrellas sobre 5

overall useful

overall useful, does what it needs to do. a little glitchy here and there but the best option im seeing on the market right now.

27 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Midnight Massage. Your feedback means a lot to us!

Valorada con 5 estrellas sobre 5

Easy to use

Easy to use. Good Sevice

28 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Hello Lm, your 5-star feedback is like music to our ears! Thank you for choosing us and for sharing your positive experience

Valorada con 5 estrellas sobre 5

Interface user-friendly

It made having a foreign number much easier, and their interface is user-friendly.

27 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, Sueshi! Your 5-star review is truly appreciated.

Valorada con 5 estrellas sobre 5

Great service

VoIP Telecom has made it easier for a range of clients to reach me. There are helpful FAQ's and it is easy to get hold of customer service when needed.

27 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, John! Your 5-star review is truly appreciated

Valorada con 5 estrellas sobre 5

Great way to use phone via internet

Voipline is great for our business, very easy to use portal and customer support always available

26 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you, T Tran. Your feedback means a lot to us!

Valorada con 5 estrellas sobre 5

The setup process has been easy

The setup process has been easy, and there is support available as needed. The experience has been smooth sailing, and the prices are very reasonable. Would highly recommend VoIPline as a service!

25 de julio de 2026
Opinión espontánea
Logotipo de VoIPline Telecom AU

Respuesta de VoIPline Telecom AU

Thank you so much, Shape Physio, for this glowing 5-star review. We're grateful for your support and always here for you ❤️

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