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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter.... Ver más

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Valorada con 5 estrellas sobre 5

It’s always easy to get in touch with them. Their services is excellent! I consistently receive prompt replies by both email and call. Even the exam booking and study experience are very smooth

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Valorada con 5 estrellas sobre 5

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) ga... Ver más

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Valorada con 1 estrellas sobre 5

Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk o... Ver más

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Información sobre la empresa

  1. Proveedor de servicios educativos y de carrera profesional
  2. Centro educativo
  3. Universidad

Escrito por la empresa

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

70 opiniones

5 estrellas
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Valorada con 5 estrellas sobre 5

I recently completed my studies 5/5.with…

I recently completed my studies with Walbrook Institute London and couldn’t be more satisfied with the experience. From start to finish, the support provided was exceptional. The course content was well-structured, relevant, and clearly designed to help students succeed, whether they are new to the subject or building on existing knowledge.

Communication was prompt and professional, which made the whole learning process smooth and stress-free.

What stood out the most was the flexibility offered, allowing me to balance my studies alongside work and other commitments. The platform was easy to navigate, and resources were always accessible when needed.
I would highly recommend Walbrook Institute London to anyone looking to further their education or develop professionally. It’s a fantastic institution that genuinely cares about its students’ success.

2 de abril de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you so much for taking the time to leave us a review. We really appreciate how detailed it is. We're so pleased to hear that you found our support exceptional and that the course was well-structured. We do absolutely want all of our students to succeed! Thanks again for the recommendation, wishing you all the best.

Valorada con 5 estrellas sobre 5

A Practical and Valuable Certification for Payments Professionals

Completing the CPCM with Walbrook Institute London has been a very valuable experience. The programme provides a clear and well-structured overview of key payment topics such as SEPA, SWIFT, liquidity management, and regulatory frameworks.

What I found particularly useful is its strong alignment with real-world payment operations, especially for professionals working in banking, fintech, or cross-border payments. The content is concise yet practical, making it easy to apply in daily work.

Overall, this certification has strengthened both my technical understanding and professional credibility in the payments field. I would definitely recommend it to anyone looking to deepen their expertise in payments and cash management.

26 de marzo de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you so much for taking the time to leave such a detailed review Jianhui, we really appreciate it. We're so pleased to hear that you found your experience with us valuable and that you could apply your learnings to your career. Wishing you all the best.

Valorada con 5 estrellas sobre 5

Training material and constant follow…

Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter. The 2nd has porwerfull impact in your Linkedid profile so would it be good if the users are explained about this.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you for the wonderful review Luis.

Valorada con 5 estrellas sobre 5

I recently completed theCertificate in International Trade Finance (CITF) course with Walbrook Certificate in…

I recently completed the Certificate in International Trade Finance (CITF) course with Walbrook and had a very positive experience.

The course is well-structured and easy to follow, even for beginners. The materials are clear and cover all key topics effectively. The practice questions were especially useful in preparing for the exam.

The online platform is flexible and user-friendly, and the support team was always helpful and responsive.

Overall, I would highly recommend Walbrook for anyone preparing for the CITF certificate.

9 de marzo de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you so much for your review Chiara, we're so glad you found the programme well-structured and that the platform was easy to use!

Valorada con 1 estrellas sobre 5

No test centres

Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk of technical failures on the exam day. Neither the website they use for taking exams remotely, nor LIBF/Walbroom customer service replied with a clear response on the technical aspects. All responses were a 'may be' or 'should be' with links to help pages, but no straight responses, despite clear specifications provided. Both teams referred the question back and forth, at the end said you have to buy the course before you can access a testing system to see if your laptop is compatible. It's been a disappointing experience. I hope they care enough for feedback to allow the option to go to test centres.

3 de marzo de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Hello, thank you for taking the time to leave us a review. We’re sorry to hear that you’re disappointed with our decision to move away from test centres. This decision was taken using feedback from our learners, to offer more flexibility when it comes to taking exams.

Since implementing this online system, we’ve experienced fewer technical issues and have received some great feedback from learners.

To help with this transition we have a dedicated exam demo course site that includes full exam guidance plus a practice exam that allows students to test their technical setup before taking their real exams. The demo exam includes the remote invigilation so that students know exactly what to expect (ID check, room scan, all the rules for sitting the exam) and can avoid technical problems when they sit for real.

Valorada con 5 estrellas sobre 5

Diploma in Asset Finance

I studied for my Diploma in Asset Finance over the last 15 months.

The website was straightforward to use, study materials were comprehensive and exam booking was simple.

Overall, I found my experience to be very positive throughout and would happily study through Walbrook/LIBF again.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you so much for taking the time to leave us a review Mike, we really appreciate it.

Valorada con 1 estrellas sobre 5

Please beware

Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give exam at their test centre to avoid this issue but they don't offer to give test at one of their centre. Very fair practice for making money by telling people that you violated terms of exam. Easiest way for them to make money now!

20 de febrero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you for taking the time to share your feedback, and I’m sorry to hear how frustrating this experience has been for you. I completely understand how disappointing it must feel after putting in months of preparation.
To clarify what happened: during your exam, the required room scan wasn’t successfully captured on the recording. Because our team couldn’t verify the exam environment, the session had to be revoked in line with the exam’s terms and conditions. I appreciate how inconvenient and upsetting this situation is, especially when you’ve done the work and were ready to sit your test.
Regarding test centres, our exams are delivered online only, which means we unfortunately don’t have the option to offer in‑person testing. I know this isn’t the outcome you were hoping for, but we want to assure you that the rules around exam verification are in place to protect all students and ensure fairness across every assessment.
If you’d like us to review anything further or talk through the process in more detail, we’re here to help. Please feel free to get in touch, we truly want to support you and make sure you feel heard.

Valorada con 5 estrellas sobre 5

CeMAP

Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any further qualifications, my only reservation would be you can no longer sit exams at Pearson Vue and it must be done remotely.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Anna, thank you so much for taking the time to leave a review for us. Really glad to hear that you would consider using us again, I'll pass on your feedback about the remote exams to the team. Thanks again.

Valorada con 5 estrellas sobre 5

My preferred route of learning

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) gave a more practical approach, coursework, report writing etc. along side exams. This really works for me so I have stuck with the plan and about to sit my last FS exam, unless they bring out more or I start all over again 😁

5 de febrero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Sheila, thank you so much for your review. We're so glad to have been able to offer you a qualification which works for your learning style. Wishing you all the best for your last exam.

Valorada con 1 estrellas sobre 5

Avoid DipFA with LIBF

I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to 4000 words.

Unfortunately I did not pass the coursework. I have been looking for feedback on how to improve to ensure I pass next time, however I have been provided with one line of feedback, "Made some good points, more detail needed". I was roughly 100 words away from the word limit so would have been unable to add much more content. I called up to see if I could get some useful feedback and was told they are unable to do so as they have so many students.

I will now have to pay almost £200 to retake the coursework with no idea how to improve on my last submission. Wish I had gone elsewhere for my Diploma.

5 de febrero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Scott, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and take comments like this very seriously. We’d love the opportunity to speak with you directly and learn more. Please contact us at customerservices@libf.ac.uk.

Valorada con 5 estrellas sobre 5

Wonderful Study materials and easy to…

Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.

30 de julio de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Thejus, so glad to hear you found the platform easy to use. Thanks for choosing to study with us!

Valorada con 5 estrellas sobre 5

Flexible and applicable to actual work content

I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my exams on a Sunday morning and another one early Monday morning, that is how flexible it is to allow you study and progress at your own time and pace.

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Paul, thank you so much for your lovely review. We’re really pleased to hear that it met your career demands and that you valued the flexibility of the programme, it’s something we work hard to offer our students. Wishing you the very best.

Valorada con 4 estrellas sobre 5

The reason I chose the course was...

The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level.

One thing I would change is less video content as I personally prefer other ways of consuming my learning but that's a personal preference.

22 de enero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Monty, thank you so much for your review. So glad you found the content informative and digestible. We really appreciate the feedback you've provided about learning materials and will pass this onto the team. Wishing you all the best!

Valorada con 1 estrellas sobre 5

The real Walbrook way!

I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite.

They advertise strong student support and prioritising learners, but in reality there is no consistent Student Success Coordinator checking in, and when you reach out for help you’re often told there are no tutors or lecturers available to support you academically.

One important thing to note for anyone researching this provider: many of the positive Trustpilot reviews appear to relate to the LIBF side of the business and other professional qualifications, not the degree programmes. If you specifically read the degree course reviews, a very different picture starts to emerge.

Online learning is supposed to support people who work full-time or have life commitments and can’t attend a traditional campus. However, support is largely limited to office hours only, with no evenings or weekends. If you need help outside those times, you can be waiting days, which really impacts learning and progress.

I would strongly recommend reading the degree-specific reviews carefully and considering alternative providers before enrolling.

1 de diciembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Tam, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and take comments like this very seriously. We’d love the opportunity to speak with you directly and learn more. Please contact us at service@walbrook.ac.uk.

Valorada con 5 estrellas sobre 5

I have done my CDCS Certificate 2026

I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get certified. However, Pertinent to mention here that Walbrook/LIBF Organization is to much helpful, supportive and professional all time, once you need them. Really appreciated it. Recommend to all Bankers and Global Trade related Officials must get CDCS certified to sharpen their knowledge, to handle day to day International Trade Deals/Business, prudently and with more confidence.

21 de enero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Thank you so much for your thoughtful feedback and congratulations on achieving your CDCS certification! We’re delighted to hear you found the exam highly relevant to real-world practice and that our team at Walbrook/LIBF was able to support you throughout your journey. We really appreciate the recommendation and wish you continued success and confidence in your international trade career.

Valorada con 5 estrellas sobre 5

I recently completed all three CeMAP…

I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience.

The course content was comprehensive and well-structured, covering everything needed to succeed in the exams. I found that the materials didn't just prepare me for passing the assessments, but genuinely expanded my knowledge of the financial services sector in ways that have already proven valuable in my professional life.

One of the standout features was the CRT (CeMAP Revision Tool). This resource was invaluable during exam preparation, offering a well-organized compilation of revision materials that made studying more efficient and effective. It helped me identify areas that needed more focus and reinforced key concepts throughout my studies.

Whenever I encountered any issues or had questions, the customer service team was exceptional. They were consistently responsive, helpful, and went out of their way to ensure I had the support needed to progress through the course successfully.

Overall, the London Institute of Banking and Finance provided an excellent learning experience for CeMAP. I would highly recommend this course to anyone looking to enter or advance in the mortgage advice profession.

13 de enero de 2026
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Christian, thank you so much for your fantastic review. We’re truly honoured that you chose to study with us and complete three qualifications. It means a great deal that you took the time to share your experience, and we wish you all the very best for your future career.

Valorada con 4 estrellas sobre 5

An opportunity to learn and develop

An opportunity to learn and develop. I have gained some confidence to handle my work in a professional manner

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi Azam, thank you for taking the time to leave us a review. It's great to hear that this qualification has improved your confidence at work.

Valorada con 1 estrellas sobre 5

Just recieved terrible customer…

Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't resolve or help me in any way. Knowing full well they had me backed up against the wall to take more money off me. And now in debt just before Christmas.

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

Hi there,

We’re really sorry to hear about your experience, and we never want any student to feel unsupported. Especially when it comes to accessibility needs or financial concerns. This isn’t the level of service we aim to provide.

We’d like to look into this for you as soon as possible. Please could you email us at customerservices@libf.ac.uk with your name and details so we can review what happened and find a way to help?

Thank you for bringing this to our attention, and we hope to resolve this with you directly.

Valorada con 5 estrellas sobre 5

Balance study with busy family life

I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in around busy family life. Highly recommend.

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Walbrook Institute London

This is what it's all about for us! Allowing you to better your career around other responsibilities. It's not easy but it's possible! So glad to hear of your experience Lloyd, thank you!

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