Overall a very poor experience
Our experience with this estate agent has been extremely disappointing from start to finish. We viewed a property twice and subsequently submitted an offer. After around three weeks, we were advised by both phone and email that our offer had been accepted. All the requested documentation was sent promptly — in fact, some items were sent multiple times due to the office claiming they “couldn’t find” them. Despite repeated requests, we were never issued a Memorandum of Sale.
We were then informed the property was going to “best and final offers.” We complied, only to be told that our original offer was still the accepted one. Weeks passed with no communication or confirmation, and again, no Memorandum of Sale was provided.
Our solicitor also attempted to make contact and was completely ignored. From early August through to now, there has been little to no transparency, no updates, and no progress. Today, we discovered that the property has been updated to SSTC — not to us — and once again, with absolutely no communication or explanation.
This is not how customers should be treated. The lack of professionalism, communication, and transparency throughout this process has been unacceptable and has caused significant frustration and wasted time. Overall, a very poor experience, and I would urge others to proceed with caution.
22 de octubre de 2025
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