Warranty Assist Opiniones 

Callum was a real help in what was a difficult situation. Very pleased with how he handled it and highly recommended!

Warranty Assist Claim: A Big Relief Thanks to Dan's Help

Recently, my car started acting up. Turns out it needed a new steering pump, a repair that sent shivers down my spine considering the potential cost. Thankfully, I had Warranty Assist, and the entire process was made smooth and seamless thanks to Dan, one of their fantastic representatives.

From the get-go, Dan was a breath of fresh air. He was friendly, understanding, and incredibly patient as I explained my situation and anxieties. He clearly outlined the claim process, explained my coverage in detail, and answered all my questions in a way that was easy to understand. This transparency and open communication were a huge relief.

Dan didn't just explain the process; he actively guided me through it. He helped me find a reputable repair shop near me, facilitated getting the car towed, and kept me updated every step of the way. He was always available to answer any questions that arose, and his prompt responses put my mind at ease throughout the entire ordeal.

But Dan's service went beyond just handling the claim. He genuinely cared about my well-being and understood the inconvenience my car trouble caused. He offered helpful tips, shared his expertise, and even checked in a few days later to ensure everything was running smoothly. This personal touch truly exceeded my expectations and made the whole experience far less stressful.

Thanks to Dan's exceptional service, my car is back on the road, and my faith in Warranty Assist has been solidified. He turned a potentially frustrating situation into a positive experience, proving that having warranty coverage is only half the story – it's the people behind it who make the real difference.

If you're ever considering a warranty plan, I can't recommend Warranty Assist enough, and if you ever need to file a claim, ask for Dan! He's a shining example of what customer service should be, and his dedication to helping his clients made all the difference in my experience.

Thank you, Dan, and thank you, Warranty Assist!

This is the one to save in your system!!

We work with Warranty assist 4 years ago since we set up our Motor Trade company and we are really pleased.

They never let us down or our customers, special mention for Dan Garcia who joined Warranty assist I beleive and I was one of his first client and all I can say is that Dan bent over backwards to help us handle claims and answer all our calls.
He has the best carisma and can do attitude.

Highly recommend this company for consumer or Trade customers.

Absolutely unfit for purpose. Warranty sold with the car by a private dealer. Car has a significant oil leak into the gasket but apparently this is not covered despite the car now being undriveable. Apparently only covered if the leak requires the engine to be lifted out!

I suspect this is a warranty for dealers not for users. Just be very cautious.

Rip off Britain at its best.

I'd love to leave a positive review but sadly am unable to do so. My Audi A3 had a power steering failure whilst driving. Audi diagnosed that the entire steering rack and assosiated systems needs to be replaced. Caused by a loose or worn protective cover to the wiring in the power steering electronics meaning water ingression from driving on wet roads. Seems my Gold Cover covers some steering components but not the whole system that according to Audi needs replacing. So I'm left with a £3200 repair bill.

Very helpful, friendly and informative. Thank you

Useless Warranty
I purchased my car with the Gold Warranty, and it developed a fault four months in to ownership.
Warranty wise have stated that the issue would have been starting before I purchased the vehicle and therefore, even though the fault was not showing at the time of purchase, it was not covered.
After leaving my first negative review, WW contacted me to say they would discuss making a 'goodwill' payment, and could I take the review down whilst this was ongoing. I did this, and for over two weeks I have been waiting on a response from them to give me an indication of where we all are, no replies to emails, no response to texts sent direct to the person. I have called today, and am waiting again on a call, but shall be lodging an appeal with the Motor Ombudsman.

Thornton helped to expedite the order of the part I needed and ensured that the garage could fix the vehicle the next day. I had a very pleasant experience.

Worst company to take a warranty. I had an issue with my car and they made me run around for 40 days and then finally rejecting the claim saying it’s an existing issue. Horrible experience and it’s literally a mental trauma which you will experience when dealing with them

—————
Thanks for the response.

First to correct the misstatement. Error was reported on 18 sep after more than two months of taking the policy.

How can we go by judgement of the inspector that it is an ongoing issue. Is there any way to prove it. I bought the car in June and it was driving perfectly well for more than two months. How can you claim that’s a previous already existing issue.

I have read other reviews and find that in most of the cases the claim has been rejected with the same reason. I have provided the service history records also that clearly show that a service was done and there were no identified issues. In fact the MOT itself just happened in June 23. Are you as a company claiming that MOT also is false.

Sincere request to please not dupe customers. And at least have courted to return the Diagnostic test money

——————-

Only point updated in reply by warranty assist was their misinformation about when issue was reported.

There has been no update provided on how can they classify an issue as pre-existing

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28/10/23

Awaiting update from Warranty Assisst

Great service, Dane helped me resolve all issues with my car and now it’s fixed.

Great service

Excellent service, very helpful team , they deserve five stars

Never ever deal with this company. Two months into a 3 month gold warranty the turbo went. They used every excuse under the sun which were farcical in nature. They just flat out refused, saying the turbo could have been worn prior to purchase. Also said it wasn't a sudden breakdown despite the light coming on and going into limp mode. Reported to ombudsman but they have a disclaimer at the end of the contract which says all decisions on cover are "discretionary", which means the entire contract is useless. Nothing is covered despite it saying explicitly what is covered. Never, never, never, deal with them. 100% frauds and scammers.

Your reply is patently false. The contract says turbochargers are explicitly covered. Your "expert" is just a patsy, they didn't even take apart the cover to look at the turbo. It was at the official Mercedes dealership who refuted their ridiculous claims. The light coming on and going into limp mode is clearly a breakdown and clearly sudden. I bought the car from a dealer so there is no way any lights were on when purchased. This is fraud, thank you for highlighting.

Gold level of cover.

£1200 bill.

Offered £9 + VAT back.

An absolute insult of an offer, in which I can’t be bothered to appeal the decision, or even claim that back that messily amount. Would be better off without the cover.

What’s the point in having car warranty cover that doesn’t want to pay out.

Despite initial conversations which seemed helpful and positive with a want to help me out, I’m left feeling it’s all been a pointless exercise and a waste of time.

Paid out for one side of the cars problems ( well £9 + vat ) , yet the exact same problem on the other side is not covered ?
Pulling excuses out their behind not to pay out.

After our recent claim we had it all settled and sorted. Fairly easy to do, happy with the customer service and everyone I spoke to was really helpful

From start to finish, they listened, they were very helpful, it was sorted within a week

Recently had an issue with my car so called in to see if I could use the warranty the dealer gave me. Team were very helpful. Quickly booked in for repair and car now back on the road. Absolutely delighted

I’ve read some of the scathing reviews of Warranty Assist, but until yesterday had kept faith. Well, not any more. To say it’s been a painful experience is an understatement.

After weeks of going back and forth, they sent an inspector out and based on the report rejected the claim for a VW Golf DSG gearbox rebuild under the grounds that it wasn’t a sudden failure (the selector fork has snapped and this is included in the list of parts covered by the policy). However I’d first reported a fault in February when the car went into limp mode with a diagnosis of “gear disengagement intermittent” and was advised by one of their designated garages to have a DSG oil and filter change, as this may do the trick. It did so for a couple of months, until the issue arose again. Clearly, it was occurring in the background since Feb or it was a sudden failure. Either way, it should be covered as IT IS A MECHANICAL FAULT and if this damage was progressive it’s because I drove the car based on advice given! I’m no expert or mechanic so how would I know what was happening underneath in the gearbox?!!

To say I feel duped is an understatement and the stress of having my car in the garage for 6 WEEKS has not only caused inconvenience but major stress. It could still go on for several more weeks. I’m at the point where I’m contemplating cutting my losses to preserve my health but to say it’s left a sour taste in my mouth is putting it mildly… it’s been gut wrenching. I’ve already incurred costs of around £700 for labour / diagnostics to get the gearbox stripped apart and it’s sitting in the garage in this state. I have escalated and contested this decision but I don’t have the capacity to wait for more weeks, facing further crippling anxiety. I’ll have to pay for the repairs myself for now and have been told this won’t affect the appeal, but I’m not holding my breath.

These guys are crooks! They will take your premiums as pure profit and avoid paying out with no remorse. Everyone in the industry I’ve spoken to knows this. I bought the car (VW Golf GTI 2011 Auto) with the reassurance of this car warranty and clearly I was naive. The positive reviews are mostly from dealerships who benefit from marketing Warranty Assist to sell used cars with buyer confidence.

AVOID AT ALL COST!

NOTE: the response form Warranty Assist is flawed and designed to protect themselves. I DID NOT cancel the claim in Feb and have a record / report from the garage I visited. Absolute cowboys.

I do not recommend this company. They will find 101 reasons not to pay you for warranty repairs. The problems with the car started 2 months after the purchase. The mechanic said it's not a problem if it doesn't happen again. A month later it happened again. I called them the next day, they said the warranty expired yesterday. to my argument that I have photo evidence that the problem started during the warranty, the employee of the company started shouting into the phone that these are my problems. Brought me to tears and I couldn't emotionally continue the conversation. So no one apologized for his behavior, nor did he cover the repair of the car. Don't believe them!
Run as far away from them as possible.

Answer to reply: I have photo proof that the problem reoccurred on the 24th when my warranty was still valid. I called on the 26th, because the seller did not respond to my request for 2 days. he sent me your phone number on the 26th and I immediately called you.

Great customer service and help was soon on the way when needed
Thank you