Warranty Assist Opiniones 

732
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service been using them from more then 10 years and they are great warranty company look after our customer . Specially Top guy mike hall always helping us in claims or any issues.Top Man

Valorada con 5 estrellas sobre 5

Very polite respectful people who helped me solve my car issues perfectly, there responses were always available when needed too. Great business and workers

Valorada con 5 estrellas sobre 5

My case has been dealt with by Dan Garcia and he has been a pleasure to deal with, his professionalism and knowledge has been top notch.

Valorada con 1 estrellas sobre 5

Awful company avoid at all costs! Provided customers with warranty via warrantyassist. Any time you need assistance no one can help. Account manager will ignore you or give you false promises.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de automóvil

Información proporcionada por diversas fuentes externas

With more than a decade's experience selling cars in the motor trade, we understand your position as a used car dealership and the value that extended warranties can bring to your business - and your customers. With the UK's highest level of dealer support, we aim to build strong, long lasting relationships that help your company flourish. Warranty protection can be setup instant in minutes from your own personalised warranty portal. With a wide range of options you can tailor each warranty to suit your stock, providing your customers with the protection they need. For motorists, our aim is to keep you on the road, providing peace of mind so that you can fully enjoy that used car purchase. Login to your own customer portal to find information and your documents, or to get a repair started.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

732 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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3,7

Todas las opiniones

(732)

62 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service from Warranty Assist.

Having recently purchased a vehicle which unfortunately required a new part within a matter of weeks I was worried that the warranty may not cover it but following a few conversations with Ryan and Dane who were both very helpful and courteous I am delighted to say that my claim was settled efficiently and fairly - I would highly recommend Warranty Assist !!

17 de abril de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi Ian,

Great to hear the team could assist with your claim.

Please don’t hesitate to reach out for any further help.

Gabby

Valorada con 5 estrellas sobre 5

Repair claim

My claim was dealt with efficiently and quickly! Zaki Dar and Dane Walters were really helpful and friendly to get me the money for my repairs back, thank you so much!

10 de abril de 2026
Opinión espontánea
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Respuesta de Warranty Assist

Hi Jess,

Great to hear the team could assist.

I’ll pass on your kind words to Zaki and Dane.

Gabby

Valorada con 1 estrellas sobre 5

Waste of time and money .

Waste of time and money .. i got my car from car planet and i was tricked in to 5 years. Gold warranty ! They have done noting for me at all.. not even one car service !!

4 de abril de 2026
Opinión espontánea
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Respuesta de Warranty Assist

Hi Sanel,

Please review Car Planet who sold you the vehicle. Warranty Assist only administer the warranties they sell.

You should discuss your complaints with them.

Car warranties are not car services.

Gabby

Valorada con 5 estrellas sobre 5

Excellent support

Professional support and service supported by Zaki Dar

30 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi,

Thank you for your review!

Gabby

Valorada con 5 estrellas sobre 5

Everyone was especially helpful

Everyone was especially helpful my claim got approved within the day and went on hassle free, amazing company would definitely recommend.

12 de marzo de 2026
Opinión espontánea
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Respuesta de Warranty Assist

Hi Asim,

Thanks for the review, I’ll be sure to pass your kind words on.

Gabby

Valorada con 5 estrellas sobre 5

Lovely costumer service

My query was handled swiftly with no issues. I’d like to thank Dane and Warranty Assist for their impeccable service.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Warranty Assist

Hi Sarthak,

Thanks for the review, delighted to hear the team could help.

Gabby

Valorada con 5 estrellas sobre 5

The dreaded point where the car you…

The dreaded point where the car you bought had a fault came along. Warranty assist were brilliant in helping me when my Audi went wrong. So grateful for their service and would recommend to family and friends.

11 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi Arthur,

Thanks for your review. We are delighted to take the hassle out of motoring for you.

Gabby

Valorada con 5 estrellas sobre 5

Great service

I recently made a claim with warranty assist for my car. The claim was processed smoothly and made really simple for myself and my partner.

24 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi James,

Thank you for the review.

Gabby

Valorada con 5 estrellas sobre 5

Claim settled quickly

After an initial miscommunication, a big thanks to Dane, Dans and Mikes who resolved my claim swiftly.

Great customer service, thank you.

19 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi,

Thanks for the review, I’ll pass the kind words onto the team.

Gabby

Valorada con 1 estrellas sobre 5

Don't bother wasting your money

Don't bother wasting your money, the contract may as well be written on toilet paper, so many get out clauses even though they will tell you the coverage is full when they miss sell it to you.

12 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi Paul

As you haven’t left a reference I cannot locate you as a member on our database.

Please respond to our request for further information so a manager can investigate and be in touch.

Gabby

Valorada con 1 estrellas sobre 5

Never Ever Ever go for this warrenty

Never Ever Ever go for this warrenty. Useless taking ages to response. Coming back with rejection claim. Save money for you and deal problem your own paid £1800 for warrenty nothing in return.

3 de marzo de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi All In One Best,

As you haven’t left a full name or reference I cannot locate you as a member on our database.

Please respond to our request for further information so a manager can investigate and be in touch.

Thanks

Gabby

Valorada con 5 estrellas sobre 5

Thank you Ryan and Dane

I was impressed with the way my claim was handled and processed. Thank you Ryan and Dane for your professional handling of the claim and the positive outcome.

14 de enero de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi Hugo,

Thanks for the review, I will pass on the kind words.

Gabby

Valorada con 5 estrellas sobre 5

Excellent Service All Round.

Excellent Service All Round.
My claim was dealt with both professionally and efficiently from start to finish.

12 de febrero de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Hi Andrew,

Thank you for the review.

Gabby

Valorada con 1 estrellas sobre 5

Misleading policy - most expensive component not paid for

First time claiming from Warranty Assist under the 'Gold' policy. Experienced a drive system failure resulting in a bill of around £700. As the car was fully serviced and the fault was "sudden and unexpected" (not general wear and tear), I expected the bill to be paid without quibble. However, only £160 was offered and this did not include the nearly £300 for the most expensive component. This was on the basis that the flange extension shaft was not covered specifically, despite the policy stating "shafts, (all, including all extension shafts)" are covered. I have had to pay the garage in full to get my car back. I am now in the complaints process. I would not recommend Warranty Assist unless you like to be disappointed.

30 de enero de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Dear Christopher,

RE: Approved claim, Non listed component , Not sudden

Thank you for your review. It is important to understand no warranty covers parts not listed.

After 45 days on cover you reported a claim for a noisy driveshaft and flange replacement.

Flanges are not listed on your policy.

We used our discretin to cover your driveshaft replacement even though you reported “ the noise had worsened “ pointing to an ongoing issue.

We must adhere to the terms and conditions of your policy, it is not fair and equitable to other members to cover non listed or excluded parts as they must pay through increased premiums.

A manager will be in touch to discuss your case.

Regards
Gabby

Valorada con 3 estrellas sobre 5

Very personable team

Warranty Assist should provide documentation to its end customers, beyond the car dealerships. I found myself having to pay 50% of a bill that really should have been fully covered. I was fortunate to get the 50% payment thanks to Thornton in repairs presenting my case - very grateful that he was proactive in doing this. Then Dane W came along to offer further payment after understanding my case and my frustrations at the use of T&C’s to escape payment.

I want to reiterate the help and guidance provided by both Dane & Thornton was first class - both are an asset to the company. Without these two I would have submitted a 1 star review.

16 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

£570 paid <12 months, no cover, no help. Scam company.

Was sold warranty from dealer, paid £570 for Gold cover, was sold a car with full service history and MOT, car stopped working- no offer of recovery. Although does state in policy they can offer a recovery service and they pay upto £120. Did not offer and paid nothing to cover. Then told was not serviced in year car was bought, ( only just flagged as serviced due in 29 days on vehicle). Both warranty assist rejected claim. No money, no help from expensive warranty and no car. AVOID!!!

20 de enero de 2026
Opinión espontánea
Logotipo de Warranty Assist

Respuesta de Warranty Assist

Dear Lisa,

RE: Insufficient service history.

Thank you for your review. It is important for readers to understand that no warranty covers vehicles which have not been maintained, which leads to expensive and avoidable repairs.

You logged a claim on your 12 year old Hyundai Santa Fe for the battery warning light.

It transpires the vehicle has not been serviced at the correct manufacturers intervals for multiple years before coming onto cover.

No warranty can cover vehicles which have not been maintained as this is unfair to existing members resulting in increased premiums.

A manager has already been in touch with you to discuss this.

Regards
Gabby

Valorada con 5 estrellas sobre 5

Great service

Smooth and hassle free as possible. From the repairs team to customer service. Great company to deal with.

31 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Solid customer service

Used Warranty Assist in a time of great stress and hassle and they came through with flying colours!

Hi will highly recommend them and thank you for the follow up call by Customer service manager to make sure all was well!

Thank you all.

30 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warranty claim

Had a problem with the handbrake on my car, AA we're called out and managed to get the car to my local garage for inspection/ repair. Turns out it was a brake caliper. Sent an email to warranty assist with all the information and within a couple of days had my invoice refunded to me. Dane went above and beyond! Thanks

23 de diciembre de 2025
Opinión espontánea

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